NetSpend

Severely pissed off after waiting over a month in a half for the dispute team to get my money back from a transaction I didn't make in the amount of 157.98 they denied it and won't give me my money back this is wrong and netspend can go to hell stay clear of getting a netspend card nothing but hell on earth with these people this is not the first time I've had an issue with them. I've had several and they don't do $#*! about anything

This is a fraudulent big scam company that must be shut down by the authorities. Purchased a Netspend Master card from Walmart, they cashed the money and never answered the phone to activate the card. We spent over 10 hours over 3 days trying to talk to them, they answered one time then they hunged up.
I am writing this on behalf of a none speaking English friend of mine who came to the US for a visit.

Would give 0 stars if I could. Walk into 7/11 on my 18th birthday to put money on one of your prepaid cards to buy some things online. Tried 3 times to activate the card through website and every time it told me something was wrong. I tried calling them 2 times the day of and was put on hold for 30 minutes, I gave up and now 2 days later I am writing this review while I've been on hold for 40 minutes so far. This company is horrible and does nothing to help you. They have over 500 1 star reviews on this website so no way they should even be allowed to be a company because I know so many people have had to put up with this same stuff and lost plenty of money. And I've read reviews and seen the company gives the same lame response to every person so I ask you to not do that to me and give your customers the help they deserve because this is ridiculous

You provide ID when you open your account in person. Then, every time you log in online, they ask you to fill a question-by-question quiz to "verify your identity". Slip and double click "continue" or forget your parents' phone number from when you were a month old, and they'll lock your account. Their "fraud department" (which perpetrates fraud) claims you never provided the ID that you can't open an account at all without. They demand you email it, refuse to let you speak to a supervisor, and give you the run around. You'll probably never get your money back at this point. They're thieves, plain and simple.

These people are horrible. They activate your card, once activated you're locked out your account! I've had money stolen out of my account and netspend is behind it! Don't use these people! The customer service don't even know what's going!

This card company put a hold on my deposit for an old card from Jan. I called right away on Friday to resolve it. I had no idea. I was told one day it would be resolved. Past one day, I missed my hours and pay at my job today due to no gas to drive over an hour. Some representatives have been very short and rude... this f... card needs shut down. After my experience I'm going to do everything possible to shut it down with others. Horrible experience, still don't have my deposit I worked for.

Absolutely avoid. I saw this card in a store and I liked the idea of how a convenient debit card. When I read the fine lines, I noticed there are high fees for lots of common actions, and the account is very inconvenient, it takes time to move money, and it's not compatible with google pay and other more convenient forms of payment.

So I researched for better options online and found Chime. So I went ahead and closed my NetSpend account. I was due a $50 refund for my initial deposit. They sent me a check in the mail that took very long to arrive and discounted $6 for "delivery". The check says explicitly "not eligible for mobile deposit", making it extremely inconvenient.

And when I noticed, it also expired and now they just won't give me any of the $50 they owe me.

Overall, I wish stores like Walmart and CVS wouldn't offer them so visibly, knowing now just how bad of a deal they are.

Card hacked, Disputes filed, clearly was fraud. They denied my disputes, I now have an attorney. They inconvenienced me and now do to over 30 day to get a refund my bills were late. This is totally on them get your money out. They allowed the hacker to change my PW and phone number. They knew when my deposit hit, how much was left after their attack on me. Poor Business and practices. IC3 filed with the FBI

They will not activate my son's card after numerous attempts. Now they want documentation of a social security card, proof of address, and 3 months worth of utility bills. It's all over seas, they will take your identity! I really hope this corporation gets shutdown.

Recently on 12/25/23 my card was somehow hacked, account drained, and netspend has been no help. They tell you to file a dispute which can take anywhere from 10 to 90 days and in the meantime you are out your funds. They do not do like traditional banks and credit your account.

Do not bank with them, my account was locked without my knowledge. And it is still locked I've called supervisors sent emails and no one has responded. This was supposed to be handled in 24 hours that was Wednesday 03/31 it's now Thursday 04/08 and I still can't get through to anyone that can help

Do not waste your money! This company should be turned into the better business bureau the card is registered before we even opened the packet. Then we tried to activate and our name didn't match. Essentially - their way of stealing your money! Literally was told we have "forfeited" our funds to their financial institution.

My elderly father has an account with this company and recently lost his card and requested a replacement for a $25 expedited fee and the card never arrived. The fee was supposed have to card sent in 1-3 business days back in June. Since then my father has been hospitalized and each time he calls and tries to inquire about his account they ask him a series of questions that i know he doesn't know the answer to as he has early onset dementia and when you provide his social security number they now say the account doesn't exist. My father's monthly social security benefits are applied to this card and for the last two months he (we) have not been able to access his money to pay his bills like rent, which means i have been paying the bills. We've recently had to enlist the help of an attorney. NetSpend should be ashamed of themselves for taking advantage of unsuspecting people like my father.

I put $100.00 and then another $40.00 on a NetSpend card and now they won't respond to me via phone, text or email. I guess they think they can just keep my money and I won't do anything about it. I don't care how much I have to spend hiring a lawyer, I'm not going to let them get away with this.

My husband's account was locked, then closed over a false "fraud" load on his card... a whole $420. Called Netspend only to spend 4 hours on the phone getting the run around and a lot of "it's their fault, not ours" bull$#*!! My husband's ID and SS are now flagged as "high risk " and we didn't do a damn thing wrong! Contacting and filing complaints with the FTC, the BBB, and Wyoming Attorney General, consumer division. Highly Pissed off at being ripped off of our rent money!