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Randy H.

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Experience: Finance

Member since January 2020

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1 Review by Randy

1/3/20
got card for a Christmas gift. What a nightmare. Tried to activated via web. Got to user name.....whatever I put in, already In use. could not get past this point. Tried phone number, what a joke. no way am I giving you my SS number. zero stars would be more fitting. Randy H
travisv6
Travis V. – NetSpend Rep
Hello,

We are sorry to hear that you are unhappy.

Netspend offers prepaid debit cards, not gift cards. Like other financial companies that offer debit cards, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) laws. Both laws require that all financial institutions verify the identity of each account holder.

When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Card activation and identity verification are required before you can use the Card Account.

We would like to make sure that you have access to your funds. Please email social@netspend.com so that we can assist you.

Thank you,
Netspend

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