NetSpend

Just garbage! Will never use them again my son was setting up my card used his name by accident (he's only 14) called them because I noticed the mistake they have you jumping through loops over and over again I sent them verification of me and my son even to his ss# number and birth certificate they keep sending back emails But not answering at this point I just want my money back! Will never use them again they will rip you off and steal your money! Beware

I've never had any communication with the company prior to the recent incident, but they decided it would be a good idea to buy my personal information from a broker and send me a card in the mail. This was never initiated on my end and is an illegal practice.

So I was scammed out of my info by someone posing as a netspend employee. Half of my taxes was stolen and the other half they won't give me back! I did everything they requested and they are holding my remaining funds without a time frame. They are holding my money left in the account to investigate it which is stupid when they can see the IRS deposited the money. The day after I requested them to close my account they let a additional 240. Leave my account by the thief. I reached out to the CEO who had a nasty attitude loser named Billy call me back only to say we are right and you are wrong deal with it and wait. This has put my family in a financial hardship due to being unemployed and just moving into a new home. That was my rent for future months that they are holding like it's theirs.

Do not try to use a Netspend Debit card for more money than is on it and you don't have another way to pay what is due. They will take what is on the card and the store you are at will not be able to refund the card to reverse the charge. It is a pain in the neck for your merchant and you will not have success with Netspend's customer service either. I called and they put the $$ back on my card but when I went to use it again Netspend declined the sale at a small retailer and at Walmart where I bought and loaded the card. When I called again the agent put me on hold and never came back to the call. Walmart should not sell these cards. I would rate this company with a zero if that was a choice.

I have had a account with Netspend for possibly 15 or more years. Today I went to log in and was told to call customer service which I did, only to be informed corporate closed my account for illegal transactions when all my transactions were made on Ebay, Amazon, Uber, Lyft, travel reservations and to transfer money to my family members or girlfriends through Paypal. Not one of my transactions were for gambling or any other illegal activity. When I try to explain this to the customer service agent I was told I cannot appeal the closure and it will be up to 10 days for me to recieve a refund of the money I had in my account. I am blown away with my treatment after being a netspend member for so many years. They do not even provide you a time period to review your transactions as I am prevented from logging in.

Netspend has some positive features, they do have overdraft protection for anyone who has direct deposit and their online banking website is very user-friendly and easy to navigate. However, you do have to pay a monthly fee for the overdraft protection feature and to prevent from being charged a fee for every transaction made. My biggest gripe with Netspend is the inconsistency in when your direct deposit appears in your account. At first, the pay I receive from my employer would appear on Wednesdays every two weeks. However, it appears after a while, direct deposit transactions from the same employer were showing up later and later. My last payday, for example, I got paid Thursday morning around 5 am. This week is another payday for me, and I have yet to see my paycheck appear in my account, which has caused significant inconvenience for me. With that said, I'm going to switch to another online bank.

This company is a scam! Allowing me to register 2 debit cards accidentally bought for 3 minors and whole registering the 3rd it tells me something is wrong and they cannot verify my identity that I need to send on a copy of my driver's license, pay stub, utility bill. I do not feel comfortable giving that kind of information when registering a gift card. So now I'm out 20 bucks because I will not give this company copies of my personal business to get my daughter's 20 bucks all I do know is to make sure you get the right kind of card, my husband didn't realize he was buying these kinds of gift cards/debit cards but he did and now my kids cannot even use them well my oldest child cannot! Never use these gift cards

If another option is available use it. The customer service act as if they care. They are of no help and know less. They pretend not to hear me and disconnect if its close to 5 pm. Remove money as fast as you can.

This company has been nothing but problems for me and my family. There employees are disrespectful and lazy. I'm hung up on and put on hold for hours. Net spend is fraudulent company who is taking advantage of hard working people.
And has put me in a bind. Several times. Iv been left on hold for hours, disrespected by staff, and hung up on. Most of the staff can't speak English and are lazy.

I got a prepaid debit card for my birthday. It's been 3 months and I finally decide to use it. I was surprised to have balance.25 cent. They have late fee and for every month they will take your money. I wouldn't trust them, with money. All the customer service representative can barely pronounce English words. How you expect me to trust you with my earned money when you take it away without notification.

I've been a netspend customer for several years, and more than once they canceled my card for no reason that they could provide evidence for, and they locked me out of my account saying that there was suspicious activity, without giving me any details. They wanted copies of my passport, my social security card and other sensitive information with my mailing address on it. I was always polite and patient with them, even though I knew that they were just reading from a script. Finally, they closed my account with over $1000 in it and I cannot get a straight answer about how to get my money back. Needless to say, despite the fact that they have been sued again and again, and despite the fact that they are being investigated by the FTC, they continue with sneaky tricks and woefully bad customer service. If you need a mobile banking or online banking service, please don't use Netspend.

Got a card as a gift from my job. Went online to activate it said that there was a problem and I have to call customer service. Over 2 days trying to get them to answer, 4 calls on hold 30+ mins each time and no answer. Still trying.

Ive used this company for years as my main card. My unemployment and stimulus are both due to be deposited in a matter of days and guess what!? They closed my account for no reason! Im so upset. I filed with the BBB, my attorney is involved, ive filed a police report and contacted the attorney General. Stealing from people that the government are trying to help, you should be ashamed! Ive also contacted the news stations since im associated with them and they are sickened by all the negative reviews and are willing to do a story if this is not rectified asap. This has to stop.

I tried to activate a prepaid card... thats a card that I already PAID FOR! They told me I had to send them many different forms of personal information... including a copy of my driver's license. All for a 25 dollar prepaid card that I wanted to give as a Christmas gift. How they get away with scam is beyond me. Do not let these criminals scam you!

They locked me out of part of my account and I don't have a physical card and can't recover it they were so rude to me on the phone and I'm not one that likes to tolerate rude. So as I tried explaining to them for the fourth time and then putting me from one person to another they hung up on me. And my problem is still not results can anybody suggest what a good banking solution would be online?

I filed my 2020 taxes last year just now bout to get them just to go on my account to see that my routing number has completely changed & they added 7000 in front of my account number now making it impossible for me to receive my taxes through my direct deposit. Call customer service just for them to tell me I put the wrong info in so glad I screenshot my info. To messy I will never use netspend again & advise others not to use them as well! Straight Garbage! The real Rating No star at all!

I had Netspend for over 6 years. One day they decided to close my account down and say that they could not verify me. No a month letter I still have not received my refund for my money. Ive called everyday to see where's my refund keep getting a different answer and no one can give my a number to talk to the place that process the check. Also I can't even speak to anyone that talk English. Worst experience every!