Green Dot

Started using them when I started my job, I liked that their thing was you would get your direct deposit 2 days early. However I've learned not to count on it because it shows at random times no rhyme or reason. They recently started offering overdraft protection but arbitrarily suspend it on you. Customer service is a mess, you often get someone who disconnects you or really can't help - massive overseas call center I assume. I'm not thrilled and will probably switch.

It's been the most horrible financial experience I have ever endured or even imagined. They charge fees for every transaction and then put limits on your withdrawals.if you want over $500 you are just out of luck. Fees are ridiculous.

They say a charge is "pending" even though the merchant even calls and says to release the funds... nope they just hold it for 3 weeks without even telling you. Bc of my credit situation I was desperate but people fall on hard times. Understandable but what makes me sick are the billionaires that profit off of hard working people just trying to scrap by. 600 dollars they are sitting on. Normally a authorizing charge u get back immediately. But 3 days tops. 3 weeks? Disturbing that this is even aloud to happen. If ya don't hear back from me I probably froze to death since that money was keeping a roof over my damn head. Meanwhile green dots revenue is 1.2 billion dollars. So $#*!ing disgusted and angry

Put 200 on a card, then went to use 170. Weeks later I go online and somehow I was at negative 18 dollars. Then got set up for direct deposit got my first check and they stole 16 dollars of it. Disloyal business, would not recommend this trash company to even my most disliked enemies. In the course of 1 month they stole, 64 from me. Negative stars if possible. Have recites photos and screen shots for proof.

Horrible customer service! Hung up on 3 times! Kids and husband screaming in the background, they cannot transfer calls. As they work from a cell phone. Cannot speak English. They cannot confirm if your email was received. I am cancelling this card ASAP!

I'm surprised at all these negative reviews. I've never had a problem. I agree the customer service isn't the best due to the language issue, but they've always been available to me. I get cash back every July. Really no complaints and very convenient

This insidious bank has taken 8 weeks to provide me with a credit card eBay scam refund. I have sent, resent and resent all documents they required. This is the worst bank in FDIC network. Offshore employees are ignorant, arrogant and just hand up in people. I have reported them to BBB where they have 8000 cases of complaints. Do not buy their credit cards unless you want to lose your money. I even sent a complaint to FTC on them. Stay away from these thieves.

Since I have had this poor excuse for a bank I have had so much money stolen or disappeared. When u file a dispute they claim it's a valid transaction 100% of the time. They allow people to take ur money and when u call they live to hang up on you. We need to get together and file a class action lawsuit against green dot bank. There's consumer complaints and you can go the share holders as well. Regardless if they stole 170 or they allowed fraudulent transactions for hundreds don't give up please join me.I will do the leg work for us if u want to be part of this please email me at *******@yahoo.com. Thank you

If I could rate them a zero. I would. I updated my address via the app. 30 minutes later I get an email asking for a picture of my driver license and that my account will be temporarily suspended. They just blocked it stating that they have to verify my information. Even after answering all of their questions. That incident left me without food, gas, and not being able to pay my rent. Not to mention, they hung the phone up in my face. Don't waste your time or money!

I have used the green dot bank card for almost 8 yrs. It is all well and good till there is an issue. Customer support is not U. S based so the language break down is frustrating at best. This last incident... the bill pay system has been down for over a week. No way to pay bills. And they are not will to be responsible for the late fees. Was only told that it would be reported to the tech dept and somebody would get back to me next week. Two weeks into the month and nothing has changed. Will be moving all our accounts away since this is unacceptable.

The last 3 times I purchased the green dot card I've been in my truck punching the steering wheel at how this company is ran. You can not get a real person on the phone and it's never a smooth activation. I had to pay a bill that was due that day and I couldn't because they didn't know what was going on with the card number that I purchased. I just bought another card and put money in it thinking it would go better this time but I cannot activate and can't get anyone in the phone I would stay far away from Green Dot pre paid cards if you want to keep your sanity.

I have never seen a company that is this big of a scammer. They advertise their cards like they are a gift card. My kids received 2 $50 cards for Christmas and I registered them immediately. I first found it weird they wanted my social security number, but I put it in as they would not let me continue until I did. My kids finally went to use their cards and no money left on them. The company charges $7.95 a month and for what? They stole $100 from an 8 and 10 year old. This is the worse company around and I don't know how they are still in business with a 1 star rating

I used my GreenDot card to purchase a pair of leggings off of Instagram. That was two months ago and I haven't received them yet! So I researched the company. Turns out their website has disappeared, no customer service number and no responses to my numerous email inquiries! I filed a dispute FB or the charge through GreenDot support. All they keep saying is to contact th ed merchant! That is impossible! The company I give my money to can't protect my purchases? I have no recourse after obviously being a victim of a scam! Highly disappointed and Greendot is a shameful company to conduct business this way by NOT protecting it's customers!

They are the biggest crooks I can possibly think of. I deposited money on a card at Walmart and never got to use my card once. They did however charge my card as monthly fee. They just keep it blocked no matter how many times I call in. They tell Mee it's under review which is lies. Now they are telling I have to wait while they decide if it's fraud to send me a refund check. Which I'm sure is another lie. This company should be shut down they don't even have a real bank I could go into and prove it's me and my money.

I'm losing money somewhere with green dot and that started about 6 months ago (roughly). I've had them for 2 almost 3 years. I don't recommend this way. Once my check is directly deposited on my green dot card I pull as much money out as I can (besides the bills that are set to pull automatically). I've now been able to save and I question what's missing the last 6 months. My spending habits haven't changed. I used to like green dot but if I lose my card (once) it was a miserable 3 week waiting period. Once again cash proves to be more reliable for someone like myself.

I bought 3 of their cards. Couldn't get it to activate. Customer service hangs up repeatedly and when I have reached a real person, they hung up twice today. 4th day and still can't get my 1300.00 back. Never again!

I haven't been unable to access my account for the past 3 weeks! This comes after a "maintenance update" after being on hold for multiple days for multiple hours a representative orders a new card telling me this will fix the problem. I pay for three day shipping. It's going on to five days now still not have received the card. I've been on hold every day for over three hours. No one picks up the phones! If want to play a guessing game of weather, do you see your funds again or speak to someone good luck I made a horrible mistake sticking by in hopes of resolving major issues….but I can't seem to get a person on the phone nor receive a email response to any of my emails spanning for three weeks!