Green Chef

Please don't purchase from this delivery service. All of my boxes arrived between 9PM-10:30PM outside of their delivery windows and nothing but an apology was given. I don't know how you can run this business and have a model that allows for delivery at this time with perishable foods. Completely unacceptable.

We tried the vegan 3 meal/week kit and all three pre selected recipes had rice as the main side (you can pre-select your meals, but there are really only 3-5 vegan options each week.) Like Hello Fresh, the recipes were easy to follow and enjoyable, and delicious! The issue came in when I saw the supposed calorie count for each recipe: 720 per serving (squash risotto bowl) 800 (cauliflower Baja rice bowl) and 1200 for a kale and bean soup, I called bull$#*!. When I did the actual calculations for each recipe, they were maybe half the calories indicated. Even with a generous discount, we still paid $8/meal and were left hungry at the end. I literally lost a pound and a half this week and I am trying to gain weight. Rip off for sure.

Atrocious food quality. The meals were completely inedible due to the quality of the meat, honestly the worst piece of steak I've ever chewed. And chew I did. You needed a good sawing motion to get through it first. Total crap. Called green chef and they refunded one ingredient, even though the whole meal is inedible and you waste an hour making it and have to get a takeaway instead. Avoid. All the other companies are much better.

I should have realised when it asked for your bank details before even showing you the menu that it was some form of scam. When I looked at the menu choices it was clear that I couldn't eat any of the meals (I am coeliac) so I immediately cancelled my subscription and deleted my account - this happened in the space of 10 minutes. This morning I woke up to an alert from my bank of a payment to this company. Attempted to use the online customer care - the bot is utterly unhelpful and there appears to be no email or phone number. Looks like I am not the only person to have this issue, absolutely disgusting.

My food was delivered to totally wrong address. When notified, the told me I could go pick it up. I had so
Done go for me only to find out the driver went back and retrieved it but stayed could not deliver to me. I requested immediately refund and they tried not to refund me for delivery cost. This was my second and last! My first came at night with cooler packs that were defrosted and hot food bags all wet n contents, too expensive for them to screw up! Stay way

What you feel is ready simple food prep organic ingredients blah blah what not. Actually comes in million little plastic pouches that are not 100% recyclable! These meal kits are real threat to environment and are not eco friendly! Don't fall for their easy meal prep sales pitch! It's absolute disaster. Also not all ingredients may be dodgy between high calories to high protein it's either or not both! I remember canceling before going on vacation but i still got.message saying your delivery is next week! They sent the meal kit with some default meat option which we don't even eat! I endured this for a loss of my appetite and haggle around to get my money back! They make it painful to cancel the subscription and not to mention the bs lucrative junk mail they keep dumping in your mailbox!
So save yourself some money health and some integrity to save the planet!

Thoughtfully gifted a voucher after birth of our child so we could have an easy week of cooking.

Voucher applied and then we cancelled the reoccurring plan as to not get charged for further weeks.

However no delivery details were given. Turns out if you cancel the reoccurring plan (what actually costs you money) they will cancel all of the order, including the food ordered via the voucher. This was not stated when cancelling the reoccurring payment.

Upon calling customer services they stated we would need to talk to the voucher company to resolve- absolutely useless. Asked to put in an official complaint, they said they would make a note.

Took the value of the voucher and didn't provide any food, ridiculous company.

If I could give zero stars I would! I was looking around via FB ad. I was made to create an account to see food options. Wasn't my thing so I exited out of the app. Come to find out today that once you create an account whether you want the service or not or even like the food or not somehow they will sign you up and send you a box and charge your Apple account. I didn't like the food selections they had so I didn't make any food selections so I can say I'm pretty irritated that they sent a box of food I'm definitely not going to eat and won't give me a refund because I supposedly created a valid account. I have taken this up with Apple who said it wasn't the first time this has happened and has refunded me my money.
Beware of click ads on Facebook!

I had an old account before with them and registered a new card. They took from both account and stole 200$ from me. I will never order from them again. They said it was all legal and approved which I never did. Thieves

I had to give my credit card information and join to even view menu items and ingredient content. Upon my review 1) I had to pay extra for organic
2) the sodium content is almost a full day's worth for serving, as with someone who suffers from high blood pressure that one meal puts me OVER for the day
3) immediately canceled
4) got a notification this morning that my 1st box is to be delivered today
5) customer service insisted I must pay for this even though I canceled within minutes of joining and will have to give the food away
I feel it's deceptive marketing but I have learned an important lesson: if I have to give my credit card info just to see what the product is then they are probably hiding something! Never again!

Required payment before menu choices, then refund refused! Do not purchase through this company. I canceled my subscription minutes after subscribing and they still sent the food and charged me for it, then refused to refund stating that they sent an email therefore it was my fault I wasn't getting a refund!

This company is a total rip-off! I canceled my plan immediately after the first delivery. Green Chef is still charging my card $100.00 per week for rotten food. I do not dare to eat a bite because it is unthawed and warm in the box that it was delivered in. I opened my box right away after it was delivered, and the food was hot, melted and wet from the ice packs that are put in the food. The food and the meat arrive off the delivery truck spoiled. This company practices very dangerous methods for shipping raw meat and vegetables. Then will charge your credit card after you cancel, stating they never received your cancelation! Customer service is very rude, and barley can speak clear English. When you call they say they do not care and cannot refund your money.

Food is pretty good. However, orders frequently arrive with missing ingredients or rotten ingredients. Last straw was missing protein in a meal. Customer service said all they could do was refund the cost of what was missing. What do we do with the rest of the package? Full refund not available. Been with them for a year. Will never go back. Looked at Hello Fresh and guess what - they own Green Chef.

More often than not my boxes both while I was living I'm Vermont and North Carolina arrived days late as Green Chef uses FedEx ground residential delivery. Frequently the food was spoiled. The meats arrived warm as the ice packs had long thawed. I would not recommend this service.

They charged me for a box I didn't order. I tried to cancel like you can do with other services and that didn't work, I also.changed the shipping address since I'd moved to a different state since the first box I ordered and then canceled service...Yes I stupidly gave them a second chance...and then they ignored THAT and now the box I paid over $50 for is going to South Carolina today...IM IN MASSACHUSETTS! 😡😡😡😡😡😡😡

Absolutely disgusted at their customer service policies. After failing to honour what was promised, they then cut me off the chat (not accidentally due to connection, literally saying do you have any further questions and have a nice day after ignoring my 3 questions). This was in addition to waiting 2 hours on the phone to resolve the issue the first time, only to find out today they did not resolve it or add any notes (well, the agent was either refusing to check the notes or was refusing to answer me whether he would check or had checked)

I've ordered meals for a month now and am completely hooked! The produce is much better than what I can find at my grocery and appreciate the produce is organic which other similar services don't offer. I'm willing to pay extra for this and knowing I'm not putting pesticides in my body. Recipes have all been great and I've tried many new items. I find the service to be cost effective because I'm getting the portions necessary to make the recipe only so no waste. Several recipes I've made I've had more than enough food for one or two more meals. The farmers they are sourcing from really provide outstanding quality. You find out what foods really should taste like!

I'm glad I went with the initial special offer but I still think at £40 this is an expensive way to receive wilted vegetables. The packaging for the chilled foods is fine - although my freezer packs had defrosted by the time I received my box (around 3pm on a warm day).
There seems to be no care to chill the spinach, rocket, kale and other green leafy veg which don't take to impact or warm weather particularly well. I've attached pictures of the spinach which is pretty much mush and the kale is yellowing meaning it's extremely bitter and past it's best. The recipes I have are fine, they seem pretty simple, but I've cancelled my repeat order. I'll probably have to throw the spinach away as it has that sweet rotting smell, and the rocket doesn't look much better. I'll have to go shopping now to replace these so I can make the 2 recipes they're needed in.

If you want spoiled meat and customer service that just says sorry for you luck, we will give you some credit towards another purchase. This is your company. Upon opening my box, everything seems to be packaged nice organized and neat (this is the produce, spices etc), however, on the bottom is the frozen goods. 2 issues here, obviously ice packs used are not adequate as the frozen goods were not frozen. Chicken surface temp was over 60degC, the sea food was in paper bag and food inside felt like mush. Obviously none of the meat is safe to consume, so I immediately contacted customer service who would not replace frozen goods, or return the order or otherwise make good on this service. I have used other services like thrive market and butcher box and always found the frozen goods FROZEN! Green Chef, you can keep your credit, you obviously need it more than I do. With customer service and products like this, i can see how you will last very long.

Not much "green" about this service when I have had to throw away at least two items from each box due to mold and spoiled produce (kale, green pepper, onions, green beans, celery, and cabbage). Everything is packaged in plastic (recyclable only if you can get the sticker off and get the little baggies clean and dry...) Customer service was very responsive, but not worth keeping the service past the promotion.