Green Chef

Because I am on a special diet, someone recommended Green Chef as they offer options in their menu. I was scheduled to receive my first delivery and remained home throughout the day because I live in a climate that is hot and wanted to bring the delivery inside as soon as it arrived. It never arrived. I called the company and not only was it not on a delivery schedule for the day in question, they didn't see that it would be delivered at all. I cancelled immediately without ever having a single service from them. It doesn't surprise me that their reviews are so poor.

Unhappy! Poor customer service, really expensive and read the fine print! I wanted to give it a try, some of the ingredients were starting to wilt and go bad. When I called customer service to cancel, they already charged me (same day as my delivery date) for the following weeks delivery and I was stuck with the bill, she would not work with me at all. Hopefully I can get a less smashed/ruined delivery as my final delivery. Needless to say I will not be getting this again.

I was so excited about Green Chef at first and was willing to pay the premium. But they never delivered on their first order to me and customer service are horrible robotic workers that don't seem to care if customers get what they're supposed to.

I signed up with Greenchef only to have them fail to deliver food boxes 2 weeks in a row while charging me for both weeks. I had to spend more than an hour on the phone trying to get a refund while they hung up on me twice. Then I was told it would take 10 days for them to refund my money. BEWARE. They will charge you and not deliver any product. What a tragic scam.

Do not sign up with this company! Even if you cancel within one hour of signing up, as I did when they revealed the food choices, and even though they send a subscription cancellation confirmation email - they will still charge you $39.95! When I saw the charge on my card and called them about it - they said that even though I cancelled the subscription - I didn't cancel the first order! And they refuse to refund my money! It's complete gas-lighting technique, and now my credit card is involved to dispute the charge. Save yourself the hassle of dealing with these people - they will not succeed no matter the product is, by employing such transparent attempts to grab your money for nothing in return. They will soon be mired in refund disputes, and you'll be left holding the bag.

I thought I was just looking at meals but accidentally signed up. As soon as I realized it, on Oct 22, I cancelled my account. Yesterday, October 29, my card was charged. I called them this morning and was told the last day to cancel was yesterday and that they can not do refunds. I said I cancelled right away but they said I had to call to cancel. Nowhere on their site does it say that. It says Cancel Anytime at least 7 days before delivery. Customer Service is terrible. I am a senior citizen and will get food I don't want at a price I cannot afford on November 4.

What a racket!

I really don't know why they have not gotten in trouble for false advertising. Their website says organic all over but if you look at their ingredient lists... there is maybe 2-5% worth of organic ingredients, don't believe me... go look at their ingredient cards. Don't buy from these people, they have been scamming honest people who just want healthy ingredients for years.

I'm disgusted with Green Chef. Being forced to enter payment details just to view the menu should have been a major red flag, but I figured it was okay to go ahead. Upon realising I didn't like the recipes, I cancelled, WITH NO ITEMS IN MY ORDER, but they still charged me for a box of pre-selected meals that I never asked for. Their FAQs are useless and their "help" desk chatbot was worse. I'll never use a company like that again. Feels like a total rip-off.

Do not use this meal service. On the app, it gives you an option to skip deliveries. Even though you selected, they will continue charging your week after week. This is not a reputable company. I will be filing a complaint with the Better Business Bureau. They have charged me for three deliveries that I canceled. I had to cancel my credit card just saw that they can stop charging me. I attached a photo of my last gift delivery that they charge me $82 for. This company is trash.

Green Chef does not honor their promise to deliver food. I ordered from them, did not receive first shipment so thought order did not go through. When I found out I was charged I called them up and they had "proof" of delivery from UPS. They would not provide the tracking number and outright refused to provide a refund even after I told them REPEATEDLY I had not received any food. Then they hung up on me. DO NOT ORDER from Green Chef.

I skipped 2 weeks and they sent out meals anyway. Said I didn't skip. Can't eat anything in the 3 meals they are sending out. $98 for 2 soup meals and one meal of shellfish which I do not eat. The company said they couldn't cancel or refund. I am so aggravated! I really believe it is a scam company. The one meal I've eaten from the first shipment was ranch steak and it was full of gristle. I would never recommend green chef. Please do yourself a favor and do not sign up.

I don't recommend Green Chef. Overall it's more expensive than buying food at the grocery store and the customer service is terrible. We requested no pork as we don't eat pork and they sent a meal with pork. We then spent way too much time fighting with them over the phone to try to get a refund as we paid $26 for a meal that we threw in the trash. Several of the powders (tapioca powder, spice packs) weren't sealed well and partially spilled out. There is also so much plastic. A single carrot in a big plastic bag, a single stalk of celery in a big plastic bag, everything is plastic in plastic and the plastic bags weren't even well sealed. The meals we did cook were good but it was too expensive, the packaging was terrible, and the customer service was terrible. It's cheaper and less hassle to buy groceries.

Received my first order on 4/1/22, the recipe cards were what I ordered but the food didn't match. Emailed customer service right away - it's been a week and no response. Produce quality was terrible overall - some downright inedible like the moldy lime and rotten cilantro. I cancelled my subscription - just know that once you do that you can't leave a review on their site despite being sent "Rate My Recipes" email requests from them. They heavily advertise vegan options but there are only a few and the ingredients are the same in all of them, plus the calorie count is over 1000 per serving so it's definitely not for anyone that eats healthy.

My daughter sent me the free offer coupon. I was required to pay the $8.95 shipping fee and use my credit card for this fee. Food was received and was okay. Then a few days later I see that I was charged $86.00
For the second round of meals. The customer rep said that when I provided my credit card for the shipping fee I had given them permission to begin my subscription. TOTAL SCAM! How could I pay for the shipping without giving my credit card? She said she would refund me 50% of the cost. I don't want 50%, I want 100% as I had no intention of entering a food plan. Plus, my husband and I are not home very often and would never be able to accept and store the delivered food. I think they plan on making $$$ off this "free offer"... which in fact it is NOT a FREE OFFER.

Terrible. Spoiled produce, please see my pics for the moldy tomatoes etc. Weird tasting recipes including "Malaysian Pork", really? Malaysia is a Moslem country, can you be any more disrespectful to that religion? Called customer service, they refused to provide a refund, just a creditI really don't want more of this nasty product so the credit is of no value. I will contact my local TV stations consumer reporter on the refund issue, but my recommendation on this company is to stay far away

When you sign up for a food service, you require a delivery company. After a successful but carb heavy experience with Hello Fresh, the parent company of Green Chef where all boxes are delivered on Monday thru UPS, Green Chef cannot seem to get us our food in a reasonable manner. This is after talking with 6 customer reps, a supervisor and more customer reps again today. Plus, they have charged my card again for next week before I got my box for this week? When I asked the supervisor to change my delivery company, she said she was writing a report... nothing has happened. Not even a call telling me how this delivery situation would be changed. So does anyone have the CEO's contact information? He is next on my call list. Missing dinner at my home makes people "hangry".