Green Chef

Appalling treatment of none delivered food orders. No apology told to shop elsewhere for the week and would not reorder for the week

Poor customer service. Difficult to change / cancel. Never ever again! Expensive & small portions

I refuse to buy from those who sponsor dog murderers like Nikki Phillippi. So much for being vegan..

I recieved a link from a friend to sign up for Green Chef and recieve my first order for around $10.00. Upon signing up, I noticed that it was requesting my card information before I was able to see the food options available. I thought this was suspicious, but since a friend recomended it I though it would be okay. I assumed I could just cancel if I didn't see anything my picky family would like. Unfortunately, we did not like any of the food options on their menu, so within 10 minutes of signing up I cancelled. I checked my bank to see if the money had already been pulled out, which it hadn't. Most comanies do not charge until an order ships. The next morning I noticed they had charged my account a few hours after cancelling. I kindly requested a refund and they told me that since a shipping label was already created (not yet shipped, just created) I couldn't cancel and would be recieving a box full of food that we won't eat. $10 may not seem like much but with inflation every dollar matters in our household. They are intentionally scamming customers but not letting them view the menu before buying then refusing a refund.

The worst customer service of any meal service. My account magically "reactivated" after canceling and I can't delete my card from the profile.

I would NEVER recommend Green Chef to anyone after my experience with them.
I am gluten free due to an allergy, and it has been very difficult to find a gluten free meal subscription service. Green chef advertised having a gluten free meal plan so I thought I would give it a try. You are only allowed to select meals AFTER your card has been charged, and according to the customer service team there is not a way to cancel that first box. I tried selecting meals, and repeatedly got an error saying my selections could not be saved. I went to account settings to see what I could do, and noticed it had my meal plan set on paleo. I went to change it to gluten-free, as that is what I had selected on the first screen, however gluten-free isn't even an option under the account settings. I opened up a chat with customer service, who claimed they picked my meals, and then told me they DO NOT have a gluten-free plan, but that the keto and paleo plans HAPPEN to be gluten-free. This was upsetting to me, as I am actively trying to love my body and heal all the damage that diet culture has done. I felt as though this company had lied to me about the meals they offer and were trying to subliminally tell me there was something wrong with my body. I asked to immediately cancel my subscription and cancel the box being sent, when I was told that wasn't possible since I had already been charged. Frustrated I moved on, thinking at minimum I had three meals to eat this weekend. Well the box arrived today with the wrong meals, one of which I can't even eat because, go figure, it's not gluten free.
Green chef is a joke. Don't waste your money.

Awful service, all the orders I received had withered items in them and didnt have very good dates, the concept is very good and some of the recipes look tasty but they need to do more with their customer service and handling complaints, I received one order and wasnt happy with the produce so I asked to cancel my subscription I was told this was done, and I then received another order, as it was the day after I had cancelled I accepted I would need to take this order, however it was left outside my front door (even though I was home), it was over an hour later that I realised it was there and as it was a sunny day some of the ice had melted and again many of the veg had withered and again dates werent great on items. I have today received a text saying my order will be delivered today, so again I have gone on to the chat and been advised that there is no note of a chat asking for my subscription to be cancelled and I will need to pay for todays order too, as I had thought my subscription was cancelled I have obviously not chosen my food, there could be items in it that I am allergic to, they dont even send you a reminder to say please choose your items this would have alerted me that they hadnt cancelled my subsciption after all and would have saved me £42. Now another week after cancelling I have seen that another payment has been taken and when i contacted online chat I have been told basically its too late to cancel the order and I will receive it and she couldnt do anytning about a refund. Not a happy customer at all!

DO NOT ORDER FROM THIS COMPANY. PUSHY SALES TACTICS AND UNDERHAND COMMUNICATIONS.

They provide a terrible customer experience and I feel like I have been forced into parting with money just to try to get out of the contract.

I went onto the website to see how the product worked and if I liked the recipes. I wanted to see whether I liked the meals they provided. I was unable to view their recipes without inputting payment details (which I was a bit suspicious about). However, I did this thinking that I would have to go through to a final page where I confirmed payment and order.

As I went through the process and clicked a couple of times further on, I then discovered that my first order had been automatically made due to me inputting my financial details so early in the process (from memory it was literally the second click in). I had to google how to cancel my subscription - which I was cross about because it felted like a forced sale - and received an email confirming it was cancelled.

However today I had an email to say that my delivery was being made, which I can guarantee includes non-vegetarian products I can't eat. I didn't look too closely at their 'recommended package' because I was too busy trying to find the recipes without realising I was being forced into ordering. I have found the original cancellation email and on it at the bottom (easy to miss) is a sentence to say that if I don't want a first order I have to call their call centre.

What a TERRIBLE decision to do this. I am now an utterly peed of customer, who wants to warn other potential customers about your awful customer experience.

As a company you need to seriously look at your business model to sort this out asap - I have NEVER complained about a business but this was a disgusting experience. Do you not realise that on average a poor experience is shared by the customer to at least 15 people? You need to closely look at this process if you want this business to succeed.

Also if you Google them online there are lots of other reviews that are extremely negative. There are many upset customers out there. DO NOT BUY.

TERRIBLE AND RUDE customer service. No solution. Request to speak with supervisor was denied. Unreasonable policies.

Updated 6/2019 as they have changed several things: I initially tried Green Chef in 2017. The food was good, but you weren't allowed to pick your own meals, they picked for you based on things you would eat such as fish or chicken. Plus the cost was about 20$ more per box than most of the other services. So I cancelled. Recently they sent an email that they had changed to allowing you to pick meals and offered a discount to come back. So I tried it again.The first box sat in a UPS warehouse for 5 days so they gave me a free replacement box. The second box was missing the shrimp meal I ordered, so they gave me a discount for a third box. The first time I tried Green Chef I liked the food. This time, not so much. And it is still more costly than most of the other services. You still get pre-made sauces and some pre-chopped vegetables, which helps cut down cooking time but means it won't last as long as ingredients in the fridge. It is still organic. They now have several different menus including gluten-free, keto, pescatarian, heart smart, vegetarian and omnivore. Each menu has 4 to 6 choices with many of the choices repeated on different menus. Unfortunately, though the meals sound good they don't taste that great- especially for the high price. And I ordered meals with chicken tenders twice- the chicken was disgusting. It didn't resemble a "tender," there were gristle tabs on all the pieces, when you take it out of the package it is so pulverized it sticks to your hands like a paste and when you cook it it seems more like chicken crumbles. They did answer emails about bad boxes, though I did have to contact them twice about the first box. So with the expense and the underwhelming flavors I wouldn't recommend Green Chef unless you just really want the lower-calorie meals with "healthy" ingredients and don't care if it tastes good. But it is okay to try if you can get a good enough discount on a box.

I have been eating these meals the past few months at our senior center. More of the food gets thrown in the garbage than is eaten. Monotonous rice, beans, corn. Tortillas. Boring and not the most nutritious. We are losing diners.