Green Chef

I got my first box on Wednesday afternoon. I wanted to make two of the meals on the weekend when I had more time. My radish and mushrooms were fluffy moldy, my cilantro was slimy goo in the package, the carrots were dried out, the kale was browning and yellowing and spotting. Gross. The harissa had no flavor. Every step has you adding salt and oil to the next ingredient. I would rather have Purple Carrot or just make my own meals.

I first preheated oven for the chicken ricotta, no chicken so I opened the shrimp sou bag no shrimp, i am cancelling any future deliveries and requesting a refund

The absolute worst. Hello Fresh owns Green Chef. In order to see meals you have to enter credit card which automatically enrolls you in subscription. Despite canceling subscription within minutes...the first box was apparently ordered? I discovered when my credit card is charged. Called and explained confusion and wanting to cancel order that has not been shipped. Can't cancel or get a refund. Told a manager will call me back in 30-60 minutes. Waited almost two hours. Had same conversation. Insisted I talk to someone now. Rep tells me he is transferring me to his supervisor and hangs up the call. SCAM. There is already a class action suit in progress for this kind of thing. Gross. Already filed complaint with BBB. Will now shout from the rooftops so as many people know as possible.

We wanted to try out this service for a week and while the meals looked delicious online they did not taste very flavorful. The chicken breasts were sooo small my boyfriend and I ended up making more food after because we were still hungry. Then they pre selected three meals for me and I couldn't eat any of them due to food restrictions and they would not cancel or refund. Please don't waste your money -thought we would try something new but we are sticking with HomeChef which is amazing.

The box that the food comes in is very nice. I made the Montery Jack Beef Patties recipe with included hamburger provided by Green Chef. The mean was even partially frozen when I took it out of the fridge and I am positive it was stored in my home appropriately. U made the meal per the instructions, cooked the meat until done completely and consumed the meal at 8pm. By 10pm the same day I was extremely ill and am still having stomach pains 3 days latter and am unable to eat. The stomach pain is terrible.

They also told me that they cannot process an investigation without me sending them a picture of the food wrapper. Really?

Canceling my account took 56 minutes on the phone.

Purchase At Your Risk!

I was texted a coupon that made my order just under $50. Then was charged $120 a few days later. When I called about this I was told that the coupon I was given was meant to be for first time customers only and I had ordered once before. In other words it was a mistake that I got this text and a mistake that the website said I would only be charged < 50. All fine, mistakes, but ultimately I didn't sign up for $120 and my delivery is meant to be sent for two more days but I was told that they would not cancel my order or refund for... reasons. I was offered a different coupon but I don't want to spend $120 on a subscription food box so I want the coupon to be applied to what I spent or a refund. In my two times calling both times I was hung up on. This is a clear example of a business making a mistake but not taking on the consequences of the mistake, there is no reason a delivery not being shipped for another two days can't be canceled.

You have the option to cancel your subscription but the time period for doing that ends before you even get your first box. How do I know if I like the food. I don't even get to choose the recipes. Most of the food I got I don't even eat. And because I cancelled after I received the first box and they said they couldn't cancel my next order even though it doesn't ship for another week. RIP OFF! They are there to scam you and take your money! And the food is bland and terrible!

Received the wrong meals after the app showed me the right ones the day before, customer service wouldn't help and told me to make sure that I saved it properly in the app next time but that this is what I ordered... Well, no next time for me.

The meals are good to mediocre but service was expensive, meat is not dated. When I called they said to use meat within 3 days ( I bought 4 meals). They said I should freeze. I cancelled because we couldn't cook them fast enough and were throwing meals away. I very carefully went through the cancellation process because it's boobytrapped to get you to stay. Saw cancelllation screens and checked account. It was cancelled. Next week more meals showed up and account was active again. They refunded $60 of 4 meals but I still have to use meals from last week. One customer lost.

The food looks & sounds good, but it is a real hit & miss. Especially since the service is much higher then other services. I went into the app & cancelled my service. I called to confirm it was cancelled. I still got charged for meals I Do Not Want! I called & was told I had two accounts & one was cancelled & one wasn't. Therefore, No credit & food I don't want is being sent. They truly just want your $$ & really don't care what their customers.

My friend gave me a coupon for a green chef meal to try for free but I had to pay for shipping. The green chef meal came and I was charged $80.94. I contacted their costumer service saying I only wanted to try the 1 meal to try it and then decide later if I wanted to continue. They refused to give me my refund and said once I signed up for the free meal I automatically signed up for ongoing meals. I've asked multiple times to cancel it and they haven't and continue to charge me. What an awful way to market for a first time costumer who just wants to try it.

I DID NOT order a meal kit yet my card was charged. I called and no one was helpful. I kept getting email responses that seemed to be ChatBot responses. I am out $41.57 with food on the way I cannot use - chicken, turkey, pork. I AM A VEGETARIAN! Do not order from this company. I did not receive a confirmation email either.

Worse company ever. I canceled same day i signed up and it is still sending me a box. I could not find where to cancel the box. I called and customer service told me i could change my meals but not cancel the week so i told him to change this certain premium one and he told me i could not change that one! You just told me i could change it dude!

Order was late... called to ask about it. Said no worries it'll be here by 8 pm today. It wasn't... was told the UPS website was wrong on tracking info... geez. Lies lies lies

They withdrew money from my account without permission after they sent an email saying unable to process due the info on my card not being correct. Like the expiration date. Almost put me in the negative. Their customer service sucks so badly i filed claim in with bbb... What a joke. The bbb tpok their side. Green chef is a rip off. Their customer service simply repeated their email a dz times never changing a word like an automatic response. Falsely drummed up confirmation emails saying they sent out my box. When the only email i got was cannot process at this time. They are rude disrespectful. I can go to the store and buy their meals 4xs over for the price of 2 they send. I will never use them again. And i am going to find every write a review and post this every where i can. What a crappy company. Wish i could cuss on these cuz thats how pissed i am right now.

I tried ordering a box last month and the website wasn't telling me if my card went through or when I would get my order so I thought it didn't work next thing I know I'm negative in my bank account and when I called to cancel my account she was rude and I had to be Stern to even get a partial refund. At least with hello fresh they tell you right away if your card went through and when you will be getting your order.

I was going to try them out because I wanted a new option and I started signing up and then they ask for address and credit card THeN they show you the menu… I realized their menu palette is too complex for my needs and kid (eating with me) I went to cancel/deactivate it let me deactivate but forced me to get 3 meals still and I wasn't allowed to pick from them. Such a SCAM. Don't do it!

I recieved my first order and it was not what i was expecting so I cancelled the day before the cancellation policy of 7 day and I noticed on my credit card statement, once I cancelled they hurried up and charged my card for $83.93 for the next weeks delivery and I didnt want it. So in my opinion they are not honest in that respect and I cant do business with a company like that. PLUS what they send you, you can ration for yourself and the taste was not worth the price of the first order which is why i was cancelling. I would not recommend this service. I usually dont leave reviews but the fact that they hurried and charged my card right when I cancelled was upsetting and bad business. BE CAREFUL...