Green Chef

Green Chef is a food delivery service that brings you the ingredients and recipes for meals. I am a working mom and I use this service to cook healthy food for my family.
I have had Green Chef for quite a while because the food is amazing. But I am ready to find another company because the deliveries are unreliable. I have not received the last two boxes and the third week coming up I have heard conflicting reports on whether I will receive it. I of course have called customer service several times. The customer service employees are polite and friendly, they apologize and tell me they understand how frustrating this must be. That is the first thing they say every time. That's nice, but it doesn't help me. They do not know why the mistake occurred, they do not know if it will happen again, they cannot send a new box, they do not compensate for the error. They are at a remote call center and cannot communicate with the company to investigate anything or do anything about what happened. Each time they say they will "report it to the team". When you are relying on this food for the week, this is not good enough. It causes quite a problem for people. One time I understand, but two or more this is a problem. Deliveries are unreliable and that is unacceptable.

Proof of purchase: Order numbers *******, this one says Pending in the attached picture. It never arrived. Order number ******* says cancelled, no one contacted me to notify me it had been cancelled and I did not cancel it.

Did you wonder why they have you pay first and choose meals AFTER confirming your payment? It's so that you hopefully don't notice that you've chosen a PREMIUM recipe which has an surcharge over what you thought you were paying. So, even though your email confirmation will indicate a certain price, if you chose that premium recipe but didn't notice the surcharge - expect to see a separate charge in your order history. They won't update the order total in an email, they'll just sliiiiiiide it right on that credit card bill. Oh, and then when you ask the customer service agent to refund the deceptive fee, they'll tell you "Sorry, I can't, the recipes are already shipped out!" Unless, that is, you threaten to cancel and they'll say "Ok ok, as a one time goodwill gesture, I will refund it but ONLY IF you agree not to cancel your membership." LOL. This was a real interaction with their 100% satisfaction guaranteed customer service agent. Sorry, I don't need a meal delivery service with deceptive practices such as this and customer service agents that play games. I haven't even received that first box but based on the reviews here, my expectations are very low. I might even be back for another review...

This company is shady as f. Not only are their prices ridiculously expensive, (see attached photo of the FOUR olives, HALF of a past its prime red pepper, a single tomato, and ONE green onion I paid over $100 for) but even after you cancel your subscription they will continue to send shipments unless you go in and manually stop every individual week's order for the remainder of your original subscription. Just unsubscribing doesn't stop that, even though it should. AND because you canceled your subscription they will not send you the shipment notification email. You literally will not know until the box arrives at your front door. DON'T TRUST THIS COMPANY. It's simply outrageous that they are still in business.

I tried to cancel my membership on May 25th as I received a box after being paused without ability to select food options. I recently had to go gluten free due to my daughter's allergies and was sent gluten products that I couldn't eat. It's not user friendly when you pause for several and the alert to know you need to make a shipment. It's always been frustrating feature. They should give option to select when you do want box vs don't want box. My cancelation didn't work and I wasn't aware so then I was charged again on the next shipment. I spoke to customer service and they would not help and refund due to cancel error. They wouldn't believe me since I didn't have proof. Very frustrated with customer service and would not come back after poor experience.

Don't order from this company. They lie to you about box preparation. They leave ingredients out of their boxes.

They just want your credit card then they cling to the "terms and conditions" you clicked on. You can't pause meals. They charge you and won't credit it back. They lie and say "the box is prepared" The 4 day window you agreed to is actually 5 day because THEY don't count the last day. They don't send receipts, and then they blame your ISP.

THEY JUST WANT YOUR CREDIT CARD. Thank God I used Pay Pal or I wouldn't have known until next month that I was being charged.

I was GIFTED 4 days of free meals by Green Chef to see if I liked them and then continue their service. I picked out my menu for those 4 days and they were delivered. I noticed on my bank account that they had charged me $113 for the next round of meals, which they picked for me, as I was not interested in continuing with them. I called them and spent a very long time with customer service in which they notified me that if I went to FAQ and typed the word "free", I would then see that when you place an order, you are automatically subscribing to their monthly service whether you want to or not. I was furious, but very nice on the phone. Who goes to FAQ when picking free meals or otherwise, unless you have a question? It was NOT on their main page, but rather if you typed the word "free". Are we suppose to know this? They only refunded me half of MY money. BEWARE of hidden agendas with this company. I will be filing a class actions suit, as I have read in many reviews, that I'm not alone in this matter.

1st delivery, LATE. 2nd delivery, LATE. 3rd, LATE. 4TH on time but MISSING INGREDIENT. 5th, LATE. Called customer service and asked to speak to a supervisor to complaint b/c previous calls didn't resolve the issue. Was told they will call me back. Never did.

After going through several home delivery meal companies, we thought we finally found the one! So excited for real organic food and wild caught seafood: AS ADVERTISED ON THEIR WEBSITE. Got 3 meals today: FARM RAISED SALMON, FARM RAISED BARRAMUNDI & BEEF THAT IS NOT ORGANIC.

Called customer service and advised that the website and mission statement both say organic food and wild caught seafood. Even sent screen shots when the REP asked me where I saw it. 1) that's how I found out this company is really HELLO FRESH 2) REFUSED TO REFUND 1ST DELIVERY, partial only and canceled the rest of my orders.

Back and forth we went. Organic is NOT farm raised. The 1 and only reason we signed with Green Chef and agreed that paying more for their product was worth it but buyers be aware. They are HELLO FRESH, NOT ORGANIC. All a scam to get more money.

I never received my first order, I then had to call Green Chef (3 days after it was supposed to be delivered) only to find out it was damaged in transit (I never received an email or anything for that matter from GC in regards to the damaged goods). The rep I spoke to said he would set another delivery date for me a week later, which AGAIN never arrived. When I called again, the next guy I spoke with stated it was never reordered and that I would be refunded within 7-10 business days. It has since been almost 3 weeks and I haven't received my refund for this order, nor have I received the $80 for my second order (which I canceled after my first one never arrived). TERRIBLE service.

I was delivered a meal June 13,2020. I put the meat in the freezer. I took it out June 19 and cooked it June 20,2020. I was tired from a full day of work and didn't notice there were worms in the meat. I cooked the meat and on my first bite I pulled a worm out of my mouth. My husband had already eaten 3 bites.

We both got super sick from looking at our plates covered in worm-infested meat, and skipped eating altogether that night.

I called GreenChef to complain and they were closed. I emailed their customer service and they responded with they hope "I don't hold it against them" and their rep acted like it wasn't a big deal at all. WHAT? I told them THIS IS A BIG DEAL and that other people will be getting this same worm-infested meat and could get really sick from it!

I asked them to have a manager call me. That was 5 days ago and nobody has called me back from GreenChef. I am registering a complaint with the USDA immediately since GreenChef isn't taking this serious. Needless to say, they and their owner, HelloFresh, have lost my business for life.

So many meal ingredient companies out there now. Before signing up for one, make sure you look at the meals for that shipping week and for the weeks ahead. Also check when you future meal kit (that you pay full price for) will ship. If just doing this to get the low intro initial shipment, make sure to skip the next mean delivery right after you sign up. Don't cancel--just skip that weeks delivery. If you don't, by the time you receive your first food box, the next one will be scheduled to ship. This is what they count on I believe.

If you end up liking the service, you can get that box to ship or see if you like the following shipment even better and continue like that. Always review the upcoming menu.

I loved the vegetarian meals I got and I got 3 meals for 2 for only $9.95 for my intro. If you get the right promo code, this is a super bargain! No other meal companies have that low of an initial cost. Everything was delicious and fresh! I would love to continue if I could afford it. But they do give you recipes so you can easily make them by buying ingredients at the local grocery with the exception of the Haloumi cheese which I can't find locally but was unique and sooo good.

So just read all the small print with any of these meal companies and you should enjoy some great fresh food and a feeling of accomplishment when you prepare them successfully! Kinda like a cooking lesson is included!

I have tried a lot of the meal plans & am generally satisfied for one reason or another but from time to time I like to switch it up. I went on the Green Chef website once before & didn't order because the pricing was high & the website was malfunctioning. I decided to look at it again through a link that had a discount for the first few weeks. I was moving between the 3 weeks selecting my menu & found the website to be malfunctioning again. I decided this was not a good sign so I canceled the subscription within 10 minutes of logging on & thought that was the end of it. However, today I noticed a charge on my credit card for the first week. I tried to log in & I couldn't even get in but kept getting a message there was a problem with the site. I even tried resetting my password & same message. I called customer service & a person with a very strong accent that was difficult to understand answered. His tone of voice sounded like he would rather be sleeping than assisting a customer (I'm in customer service so yes I critique others). He informed me that even though one cancels, the next subscription box still goes out even if you cancel before the cut off date. What the heck?! Anyway, he canceled it & said a refund is coming. All I can say is don't go there with Green Chef. There are a lot of choices out there & many are incredibly good & don't try to scam you with still shipping an order after you cancel in time.

I purchased Green Chef and did not receive any of my boxes. I finally called and let them know I haven't been receiving them when I realized and have still been charged $300 and there was nothing they could do. They do not err on the side of their customer at all. I was told it was my fault because one number was off on my address and it was my fault for the accident. The first gentleman I spoke to told me it was my fault for "not reading the terms and conditions" and was extremely rude. At least the second time I called the guy refunded me for my most recent box, but said he couldn't refund me for the other 3. I asked if anyone in the entire company could help me or refund me and he said no. He said I would have to dispute charges with my bank. If they are not able to help out their customers and understand that accidents happen, I don't want to do business with them. If they are not able to refund customers who clearly haven't received the products they paid for, I don't want to do business with them. Poor business model and poor customer service. They are very expensive to be not providing quality service.

You can't see any of the meals unless you sign up AND Enter your CC. I should have turned back right at that moment. STUPID ME. Once I saw the meals I did NOT want them. I CANCELLED immediately. I then wrote to them saying DO NOT SEND ME THE MEALS. I have Cancelled. Their team reached out to verify my address. I wrote. DO NOT SEND ME THESE MEALS. DO NOT CHARGE ME. I wrote them 3 times. Not one response back... trying to call them. Hahahahahaah

The first time I got bafd produce in my kit I thought maybe I hadn't stored it correctly but this has now happened more than once that I have had to throw ingredients away because they were no good - slimyand rotting red pepper and half frizen zucchini that went to mush and molded before I could use it. These kits are way too esp3ensive to put up that sao I've cancelled my subscription

It asked for a card before I could view the menu. After viewing the menu, I decided against it. I placed a cancel immediately, and they still charged my card.

Just cancelled. I have eaten 10 meals in their vegan plan (have my last 2 still in the fridge waiting to be prepared). Out of the 10, only 2 would be worth eating again, although I'm not particularly excited about either of them. The food seems tasteless to me, relying on gloopy sauces of unknown origin for whatever flavor there might be. The recipes are more pretentious than delicious. Example: falafel made with green peas instead of chickpeas. Really? It was underwhelming and made me want to get some real falafel somewhere. The recipes assume assume the customer is experienced enough in the kitchen to figure out what to do (e.g., "in a large pot"; what's large? Why not say "2 qt or larger"?) but apparently incapable of crafting a meal plan on their own. Who exactly is their target market? People with cooking skills who are too dense to figure out what to eat tonight? And if you think you'll be inspired to reuse the recipes on your own later, think again. All the flavor is in the mystery sauces they provide; the recipes I received are pretty useless without them. Oh, and how can they constantly provide vegan meals at over 1000 calories per serving? It's got to be in the endless amount of oil they tell you to add and the gloopy mystery sauces again. Very disappointing. Expensive even at restaurant prices.

I was so upset last time because we travel frequently and I missed texts that I am used to receiving. The food all went bad because we were out of town. I told them I was not receiving texts and was interested in canceling. I was assured several times that I would be given the text before I was charged so I could adjust the food to be gluten free and so that I could ensure we are in town. I'm requesting a full refund and cancellation of this shipment as well as my subscription. This is the third time that I have wasted food and the second time I've been assured that I was signed up for the warning text so that I can adjust when my shipment is sent.

I have received zero communication from this company and just a charge just went through. We are out of state for another week. I called customer service twice today to try and cancel my delivery/fix this issue and was HUNG UP ON or DISCONNECTED TWICE in a row! I was very polite, but obviously upset. This company is sort of a nightmare.

Oh also I signed up for a Gluten Free plan and found out I have been receiving keto meals instead. That was a big one for me. It is straight up dangerous.

Highly recommend you go with another meal delivery service.