GoToGateReviews 2,255

Be careful with this agency they are scam. They changed the flight details after I did payment with 30 hours difference from the original flight that I confirmed for booking. When I asked for cancellation and refund they charged me £136

I swear its not worth the few dollars you save. Here is my experience.

I booked a flight and tried to cancel with them a few hours later (under 24hr US law). They would not let me and said there would be no refund. I got on the phone with the actual airline (Air Europa) that was doing my flight and the airline told me that yes I can cancel and that I will receive a full refund. I three way called with the airline and GoToGate for almost an hour. The airline employee kept trying to get GoToGate to file the correct paperwork for my refund, or to contact their refund department so we could finalize it. GoToGate ended up not filing the refund correctly so I did not receive my full refund.

I ended up getting back less than 10% of my refund (taxes).

Whenever I have tried calling the airline (Air Europa) they tell me its GoToGates fault and that I must go through GoToGate. When I call GoToGate, you are speaking to an offshore support person who could care less and just tries as hard as they can to get you off the phone.

Do yourself a favor and DO NOT BOOK with them. If there are any changes to your plans, you are out of luck.

I lost $460 and learned a valuable lesson. Book direct with your airline!

I have booked flight for my in laws from booking.com and I think booking.com is internally working with gotogate for any customer service. I wanted to reschedule my flight and everytime they keep me on hold for almost 30 mins and come up saying there is any issue. Called them for more than 15 times and either they say there is an issue, or the calls gets dropped for which they never call back, they won't make the changes even after the amount is deducted and they will say call but they never do. After lot of attempts finally when the flights are rescheduled they didn't make an effort to let me know that the baggage is shortened for this flight and simply throw it in airline that it's au Booking.com should remove their collaboration to maintain their brand in the market. I had to rate this 1 only because i didn't get an option to select 0 which they deserve.

This is the worst travel agency I have dealt with.

We had a flexible ticket booked with them, but when we tried to change the booking, they put a remarkably larger difference in price, way higher than the original ticket price on the airline website.

Every time I call them, I find they give a different, higher price by £100, even though the flight's original price doesn't change between two days!

They are a fraudulent company. Never deal with them.

Their customer service is the worst too. They don't help at all. When I ask about the price breakdown to understand where this difference is coming from, they refuse to answer properly.