These fellas stole my money and 1000s of other peoples they are still taking a processing fee which makes no sense because in their rules during an event such as a pandemic we are also entitled a full refund and yes Gotogate I have called SCOOT AIRLINES feel free to contact them, now my name is Daniel Edwardsen gotogate I have sent you guys plenty of emails I want my refund back that I applied for 3 months ago through the Airline Air asia their has also been a petition started by other people to sue you and others are making moves to do so, DO NOT USE THIS COMPANY and feel free to look up gotogates majority of facebook groups because they are all groups calling them out for scamming.