GoToGate

I had a very disappointing experience with Go to Gate. I purchased a ticket that included additional baggage, only to be later informed that they couldn't provide the extra baggage due to a technical error. They processed a refund for the baggage only, but since I cannot travel without it, I requested the cancellation of my entire reservation and a full refund. Instead of taking responsibility, their support tried to shift the blame onto the airline to avoid accountability. Despite my follow-up emails, I received no response, and their customer support refused to escalate the issue to a manager or discuss the situation with the airline.
Even after I finished my conversation with support, I received a survey link with options that clearly indicated I did not want to take the survey!
Based on my horrible experience, I would not recommend their service at all.

Their service is terrible. I have been waiting for refund after one of the flights was canceled already two weeks and they can't give me information on what is going on. I just hear that they escalating and that I should wait some time. Already my holiday trip is ruined.

I have been wasting my past 3 days with all those lousy business flight websites and they all collected my info and God knows where it will end up. They all wasted my time. They don't listen and send you what they want while trying to rip you off. Until I found GoToGate, OMG where have they been all this time. I got my business class ticket with the lowest price, lowest flight duration, and best time of departure/arrival. They really delivered a superb experience for a first time customer. Thank You

Buying tickets online has never been easier and more complicated at the same time. The pricing is obscure to a fault and feels at times abusive. I have enjoyed momondo as a price aggregator and turkish airlines having used both before. Was referred to GoToGate for the purchase, took a couple of minutes to make sure the data i was entering was correct. Upon checkout i am notified that my price has increased a flat 500 USD! Ludicrous! They let you go through all the hard work and extort you once at the point of no return. That price hike was almost 25%, in minutes! And they do that because they can get away with it. There is no alternative. Very predatory practices and scamlike. Accompanied by the message, "buy now or risk price increasing even more". That is literally the kind of pressure scammers use, exploiting human psychology for profit. Despicable.

I was able to purchase lower price tickets from this site - but only after putting in my payment information did I discover that a bit over $100 of the price is being charged by Gotogate and the rest is being charged directly by the foreign airline. This incurred foreign transaction fees on my credit card for each of the three tickets which amounted to $30 per ticket. Which is essentially the price difference with other companies I would have bought the same flight from so I probably should have just gone with one of the other sites I already know and trust. It would certainly have been helpful to know ahead of putting in my payment information that it will be a foreign transaction. Additionally, I was initially glad that on this site I could add check-in luggage for some passengers in my party and not others as other sites were not able to do this - however, a couple of days after getting the tickets I was informed that due to a technical error the added luggage didn't process and I am being refunded for that and need to go to the airline website directly to purchase it again. So it was all for naught. These kind of glitches mean that I will not be returning to this site again.

Looked at several options and liked what I saw. Decided to book our flights on exactly what was put out on your website. HOWEVER when I filled out all the information and gave my OK to charge…….suddenly I was told due to high interest in a flight in 5 months I had to pay a extra surcharge on the flight. I booked it, not happy about this….then checked the prices again on my wife's computer AND you're still showing I can book the same trip for the original price! Is this legal?