On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Compre pasajes a Australia por Latam. Buen precio y fácil la compra
I am really upset by this. I typed all the information the whole way through and the price suddenly jumps 280 usd last minute. Why is it happening? Is it a new trick to trick customers?
Very straight forward process! I love it when I can do it myself! No need for calls, no need to provide your card details but through a secured site! Thanks Go to Gate form making the life easy!
Expérience au top comme toujours et jamais de soucis que ce soit pour les billets ou avec les compagnies.
Excelente Muy claro y especifico el proceso de compra. Sin complicaciones
You are trying to make me pay for sms, customer service and reimbursements I am already entitled to in case of delays. Your website is a gypsy circus...
$#*! system built by people too busy to give a $#*! about providing a good experience. 1000 different addons all asked for after trying to lock in price, wildly changing the price. It's parasitic, and ugly, that's all.
This website is the worst I have ever booked on, you charge a fee for everything and when finalizing payment you prompt with an increased charge about stating the price went up during the booking process and took another $200 dollars as I sent my payment, I will never book with this company again and I hope you go out of business for trying to charge outrageous fees for everything when people can barley pay for anything in 2025. Worst experience ever!
Almost excellent experience; I just can't stand clicking 'No thanks' for all the options and insurances. There be a skip button to all these options.
Adresse des Landes! Wofür? Beim ersten Versuch das Ticket zu buchen würden plötzlich Gebühren bei der Zahlung dazugezählt! Schade. Das Vertrauen wird dadurch gebrochen. Warum in der letzten Sekunde?!
Second time booking tickets from USA to China using Gotogate. It offered the best price for the dates I was looking for. Had to contact Customer service before flight the first time, and the question was answered quickly. Now I just booked on Gotogate for the second time and hope everything will be as smooth as the first time.
I am pleased with your service. I hope I will have pleasant vacation through your service. My next trip I will use your service again.
Price is mis match from the original price shown. This is nothing but taking advantage of the client as your system know that they are traveling. So you increase the price on final round. Aster booking when I saw other airline the price is same what they have shown on the website. Any how by the time I have already booked ticket.
Hacen lo que quieren con los pasajeros de los tres que viajamos me dejaron solamente a mí abajo de un vuelo y me hicieron pagar el doble por otro pasaje y todavía no me devuelven el dinero
This is the third time I have made a booking through GoToGate and it has been a smooth experience each time. Very pleased to have found them and will be continuing to book my flights this way.
20/08/25, They double charged me 6,704 & 6,704 = I'm owed: *******
booking.com outsources there flight bookings to a scammy company in India GO TO GATE.
I have repeatedly contacted them 30 times in 6 weeks, looking for the refund.
They lied to me repeatedly saying they did not take the second payment.
I have send them proof repeatedly, they lied repeatedly.
They then say the will sort it and then got a short email with a NO REPLY email address.
Way too many extras which prohibit clicking Continue button. That's called a Dark Pattern. Should simply be able to click Skip All and Continue
Your emails to me say, "Dear Sterling Craig." My full name is Sterling Craig Franklin, so your emails to me should say, "Dear Sterling Franklin," or, better, "Dear Mr. Franklin." I wonder how many other customers have been irritated by your current practice but have not told you, so you continue to irritate your customers with your existing way of addressing them. This is simply foolish, and a bad business practice. Who is not paying attention? Please send me your check for $500 for my helpful suggestion. If you decide not to pay me $500 for my helpful suggestion, please call me to tell me why not. Thank you. Sterling Franklin
8457 Colbath Avenue
Van Nuys, CA *******
*******147
L'incompétence à son paroxysme
L'incompétence et le mépris du client poussé à son paroxysme!
Nous avons pris un billet d'avion alors que j'étais encore enceinte et nous avons donc, sur les conseils de Gotogate mis un nom provisoire pour bébé. Gotogate nous a assuré qu'un simple coup de fil nous permettrait de modifier ces informations. Bébé est né depuis 5 mois et en voici autant que nous essayons de faire modifier le billet d'avion! Des heures au téléphone pour rien, aucun suivi de dossier, la compagnie aérienne avec qui nous échangeons en parallèle nous assure que Gotogate ne les a jamais contacté et malheureusement c'est à eux de faire la démarche comme ils ont pris les billets pour nous. Chaque appel, la même chanson, "on va s'en occuper, faites nous confiance", mais rien n'est fait et aujourd'hui, à une semaine du départ, comble du mépris, Gotogate nous dit que "ce serait quand même pas mal si vous contactiez vous-même la compagnie aérienne". NE PASSEZ PAS PAR GOTOGATE! Si vous avez le moindre souci, ils seront incompétents et nous vous aideront pas! Ils vous endormiront pendant des mois à vous dire qu'"ils vont gérer" pour une semaine avant de partir vous dire "de vous démerder". C'EST SCANDALEUX!
Honestly really smooth and clear display. I had never heard of the site before but I was impressed. Everything was really obvious and prices clearly displayed.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members