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GoToGateReviews 2,502

3.5

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From the business

Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.


gotogate.com
Founded in 2009
Miami, FL, United States
+194
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GoToGate Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

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Arizona
1 review
0 helpful votes
Follow Mladen P.
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Poor support, across the board
December 18, 2025

Poor poor poor. If I knew that i had to hop through hoops for information on a ticket that I paid for, I would never use GoToGate. First and last time using it.

Date of experience: December 8, 2025
California
1 review
0 helpful votes
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Too many sales pitches for travel insurance! Makes the process very long to just buy a simple ticket and that's obviously where you make your money.

Date of experience: December 6, 2025
Egypt
1 review
0 helpful votes
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Good good good good good good good good good good good good good good good good good good good good good good good good

Date of experience: December 5, 2025
Argentina
1 review
0 helpful votes
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Muy rapido y efectivo
December 15, 2025

Muy rapido y efectivo. Una pagina en español estaria bien, Gracias

Date of experience: December 5, 2025
Colorado
1 review
0 helpful votes
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Excelente página muy buena la atención muy fácil y muy buenos precios

Date of experience: December 4, 2025
Maine
1 review
0 helpful votes
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Muy buen experiencia
December 13, 2025

Fue rápido y buen precio solo quiero saber dónde obtengo el número de boleto

Date of experience: December 3, 2025
Georgia
1 review
0 helpful votes
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You show a ticket price and then when you go to book; an error comes up forcing you to purchase a higher price ticket. Just remove the fake price it it is not available.

Date of experience: December 3, 2025
Argentina
1 review
0 helpful votes
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Muy satisfactoria la experiencia, contenta poruqe existen estas plataformas

Date of experience: December 2, 2025
Nepal
1 review
0 helpful votes
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Trop d'options payables Perte de temps et risque d'erreurs. Faire une option billet sec [ sans aucune option]

Date of experience: November 30, 2025
Massachusetts
1 review
0 helpful votes
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Ekonomik güvenilir ve kullanıcı dostu herşey için teşekkürler

Date of experience: November 30, 2025
Israel
1 review
0 helpful votes
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Dark UX patterns such as,
The luggage was checked by default although we didn't wanted.
Also we had a short process and still the price was magically increased..

Date of experience: November 29, 2025
New Jersey
1 review
0 helpful votes
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RUN AWAY FROM THIS WEBSITE
December 8, 2025

I booked a flight for my son and I. It was confirmed and then my husband booked his flight on another website ( big price difference) and Go To Gate just canceled my 2 tickets! We are now stuck!

Date of experience: November 28, 2025
California
2 reviews
0 helpful votes
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The experience was not too bad, but it was annoying having the booking attempt rejected twice before going through... with the same information. It was also unpleasant seeing all of the breakdowns/efforts to collect payment for actions that have always been considered "decent customer service."

Date of experience: November 26, 2025
Florida
1 review
0 helpful votes
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Go to Gate was little bit more for booking than others shown yet often those others didn't show some taxes that get added later.
And Go to Gate is good with communication to help you travel easily.

Date of experience: November 25, 2025
California
1 review
0 helpful votes
Follow Hai V.
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It's very easy and clear to complete the ticket service. The price is super preferential. The page is explained clearly and in detail, and the payment method is especially reassuring and safe.

Date of experience: November 21, 2025
California
1 review
0 helpful votes
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I made this reservation on 11/18/25, I did not receive a confirmation. I called the customer service and was told to wait 3 days. I know paid $35 more

Date of experience: November 21, 2025
Spain
1 review
0 helpful votes
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Un poco más caso que en otras páginas web, pero cómodo y fácil de usar.

Date of experience: November 21, 2025
Chile
1 review
0 helpful votes
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Reservation arrived with wrong date.
November 30, 2025

The reservation of my flight arrived with the wrong date. 12.03 instead of 01.03. Claimed for annulment.
Till now no reaction of GOTOGATE,
Webpage even indicates a 24h cancellation allowance. Hope GOTOGATE solve this problem.

Date of experience: November 20, 2025
New York
1 review
0 helpful votes
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Too many upcharge grabs at checkout!
November 27, 2025

Too many upcharge grabs at checkout! I don't like to find a reasonable price and then get a bunch of upcharge fees that should be included in any flight!

Date of experience: November 17, 2025
Viet Nam
1 review
0 helpful votes
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I am grateful that Gotogate supports paypal as a payment method. I messed up and don't have my debit card, so it saves me to be able to buy a return ticket using paypal.

Date of experience: November 13, 2025