business logo of GoToGate

GoToGate

Overview

GoToGate has a rating of 3.1 stars from 1,870 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoToGate most frequently mention good experience, best price and easy process. GoToGate ranks 11th among Plane Tickets sites.

service
513
value
490
shipping
314
returns
404
quality
458
This company responds to reviews on average within 15 days
+188
How would you rate GoToGate?
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California
1 review
0 helpful votes
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Showed one price but charged $59 then shown price
February 27, 2025

While booking tickets, the price increased from the agreed price. The site is too complicated and not easy to use. While booking tickets, the price increased from the agreed amount. The site was too complex and not easy to use.

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
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It was very helpful and good service and will consider it again to use this site for booking in future

Date of experience: March 15, 2025
Maryland
2 reviews
0 helpful votes
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After agreeing to a price and clicking Book, surprise! Flight cost increased by $68 that you must accept to book, due to "high demand".

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
Bahrain
1 review
0 helpful votes
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Wonderful site
March 17, 2025

The best price available. Well, done guys keep it up. You need to be proud of yourselves for the high standard of service provided for the world

Date of experience: March 7, 2025
Cambodia
1 review
0 helpful votes
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Fast, easy and convenient but the website don't recognize me using the site as there is no login for saving my info for future use. Hence the hassle of filling up most of the info required to make a booking

Date of experience: February 7, 2025
New York
1 review
0 helpful votes
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Scam! And would not change a mistake!
April 15, 2025

Booked me to a completely different location! Refuse to change the mistake when I contacted the customer service!

Date of experience: April 5, 2025
New Hampshire
1 review
0 helpful votes
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Very easy and great results
April 29, 2025

Was looking for flights and found the perfect non stop option. This was very easy to record all the options and book the right destination.

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
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Easy and Quick
March 30, 2025

Hi, it was easy and quick to book our tickets very straight forward. Prices are a bit high, however everything overall was good.

Date of experience: March 20, 2025
Uruguay
1 review
0 helpful votes
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NOT GOOD EXPERIENCE
March 24, 2025

THEY CHARGED ME FOR SEATS AND FAST TRACK BUT NEVER GAVE ME THE SERVICE I PAYED FOR, THE AIRLINE DOES NOT RECOGNIZE AND GOTOGATE DOES NOT ANSWER. I GUESS I PAYED 100 BUCKS MORE FOR THE TICKET

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2025
Massachusetts
1 review
0 helpful votes
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Easy access
April 19, 2025

It was easy to understand and check out. I love everything about go to gate. This is all I know about it Go To Gate.

Date of experience: April 9, 2025
Texas
2 reviews
3 helpful votes
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Canceled 2 days before my flight
January 9, 2025

I was excited for my flight. I checked all the airline and found the confirmation numbers. All of a sudden, I got an email that my flight got canceled due to technical difficulties. So disappointed.

Date of experience: December 30, 2024
Virginia
1 review
0 helpful votes
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Very good, easy access, easy navigation easy access...
March 1, 2025
Updated review

Very good, easy access, easy navigation easy access easy navigation easy navigation easy navigation easy access

Date of experience: February 19, 2025

Very good, easy navigation
March 1, 2025
Previous review

Very good, easy navigation. Easy navigation easy navigation easy navigation easy access easy access easy access easy navigation easy access

Date of experience: February 19, 2025
Switzerland
1 review
0 helpful votes
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Disappointed
March 21, 2025

Purchased flight. Confirmed and paid for. Order cancelled next day. It's a sham would never use again!

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2025
South Africa
1 review
0 helpful votes
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Best prices
April 20, 2025

Got best prices on gotogate
Easy to use app especially for pensioner I have used this site previously with no problems.

Date of experience: April 10, 2025
Kenya
1 review
0 helpful votes
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Confirmation period
April 24, 2025

The confirmation period was bit long and frustrating. Normally it's instant with other airlines I don't understand why it took more than 15 minutes.

Date of experience: April 14, 2025
Kuwait
1 review
0 helpful votes
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Easy and very fast, booking a seat should be free of cost, don't know why you are charging for that service

Date of experience: April 18, 2025
AE
1 review
0 helpful votes
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LEGIT AND RELIABLE
February 12, 2025

Amazing experience easy and quick booking where you can find a cheap flights

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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Easy checkout process, often good price
March 15, 2025

Often the best price while keeping a relatively checkout process, and clear information.
Much better than some websites that don't show things like included baggage.

Date of experience: March 5, 2025
Texas
1 review
0 helpful votes
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Unable to access flight info easily
March 15, 2025

I booked my flight and needed to change it within 2 hours. It was difficult to nagivate and dont know if i got a full refund or not.

GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2025
Australia
1 review
0 helpful votes
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Easy, fast, cheap and good
February 10, 2025

Cheap and good options that other websites or companies didn't show.

Date of experience: January 31, 2025