On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Made a booking (KHE3FL) for my son, after payment is done they just give a sh*t about anything else. Trying to enter booking with correct code, not working. Log in with registered email, not working, sending email, returned as not delivered with error message - from GotoGate!. Sending email, no response. If you want to save stress and trouble, just run far away from anything to do with GoToGate.
I have booked airticket through GoToGate on 17 may from Dhaka to Newyork Turkish airline with my family member. I showed my daughter full name missing, my daughter full name UMME SADIA TABASSUM, whereas it was written UMME TABASSUM in the booking page. I emailed customer center but they give automatic reply not any solution, Please inform me how to make correction the name.
Charges a lot more than the actual price. I bought 2 flight ticket for my brother and his pal. Both tickets priced at MYR337 at MAS Airlines website and since I cannot book at that time (MAS server went down), I checked out SkyScanner. Gotogate.com offered MYR336 for the tickets. I did not care much about the MYR1 price differences as I just want to book that flights in fear that the seats might sold out. Gotogate.com charged me a total of MYR351.99 according to their claim (I contacted the customer service directly) and total deducted from my account is MYR360.89! I cant be more pissed off than this. Hidden charges is NOT PROPERLY stated during booking process at Gotogate.com. My first and last time using their service. Sucks $#*!.
The most dreadful agency. You can't reach them, they do not asnwer the emais, just ignore you after receiving your money.
Had technical problems with their baggage system so my parents had to pay an additional 60 euros for their luggage. No refund offered and appalling service via email and call centre advisors. Don't use!
I booked a British Airways flight through Gotogate and the flight was cancelled on the day. BA refunded Gotogate within 6 days, but 3 weeks later, Gotogate have yet to refund me. I have emailed Gotogate, but they choose to ignore me. What reputable company would behave like this? Never again will I use Gotogate.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members