GoToGateReviews 2,255

I'm writing to share my utterly horrendous experience with GOTOGATE and their despicable customer service agent, Rahul. Prepare yourselves for a tale of deceit, misguidance, and outright scamming that left me $3200 lighter in the wallet and filled with seething rage.

First and foremost, let's talk about Rahul. This individual embodies everything you would hope to never encounter in a customer service representative. Their lack of professionalism was staggering, and their ability to deceive with a smile was truly remarkable. From the moment I engaged with them, I knew I was in trouble.

I called GotoGate's customer service hotline seeking assistance with booking tickets. Little did I know that I was about to fall into a trap laid out by none other than Rahul. They sweet-talked their way into convincing me that a particular flight was the best option for my needs, assuring me that it was worth every penny of the $3200 they were asking for.

Oh, how wrong I was to trust them! Not only was the flight an absolute nightmare, but upon further investigation, I discovered that I had been grossly overcharged. It turns out that similar tickets were available for a fraction of the price through other airlines or even directly through Gotogate's website.

It's bad enough to pay a premium for quality service, but to be swindled out of thousands of dollars for subpar treatment is beyond reprehensible. It's clear to me know that Rahul saw me as nothing more than a gullible mark to exploit for their own gain.

The audacity of them to employ such deceitful individuals reflects poorly on their entire organization. This isn't just a case of one rogue agent; it's a systemic issue that speaks volumes about the company's values or lack thereof.

In conclusion, I urge anyone considering booking with Gotogate to proceed with extreme caution. Don't make the same mistake I did by falling victim to their deceptive practices. And to Rahul, shame on you for preying on unsuspecting customers for your own personal gain. You should be ashamed of yourself.

I booked then they said to wait up to 12 hours for confirmation. I called to cancel and they said impossible to cancel.

Then the dude said okay just wait a few more minutes for it to process.

Then nothing happened so after an hour I booked directly.

Then hours later it processed so I told them to cancel. They said I would have a $45 service fee per person.

I said to cancel and they said okay.

Then they said that they have been blocked from Spirit airlines so my flight wasn't even booked yet.

But then after it is booked, and after I was notified, I would need to contact Spirit and cancel it myself within 24 hours.

Let down angry with awful service…
I am really annoyed with the service provided by booking.com. I specifically booked a flexible flight to Durban for the 6/2/24 to return on 2/3/24 through booking.com on a virgin Atlantic flight as my 93 year old mother broke some ribs following a fall. I live in the UK and she lives in South Africa. I wanted a ticket which allowed for flexibility as I work and was not sure how she would progress. I needed to apply for my return ticket after speaking to my manager to be changed to 16/2/24. I had to pay £350 which surprised me as I had a flexible ticket. She has now been discharged following a pacemaker and have needed to delay flight further to 26/2/24. Booking.com have said they won't refund ticket or allow me to change ticket as this is part of their terms and conditions. What happens to this seat? Do they get more money for this? I am so pissed off about this! I have needed to buy another return ticket costing£565! Not happy, will never use booking.com again for a ticket!

Ne faites jamais affaire avec cette compagnie, ils ont changer 3 fois la date et nous ont proposer de cancellé le billet, et surprise, ils ont remboursé 30% du billet.

I read reviews for Go To Gate before purchasing. I purchased round tickets for Royal Air Maroc from them Twice. November 2023 and February 2024 because the pricing was economical. I did not have any issue. My tickets were non refundable as stated on their website and I read their policy so I knew what to expect. I made sure to check the confirmation they provided on the Airline's direct website and my ticket pulled up. Luckily for me I did not have to change my flight date and their were no delays or cancelations by the airline. Go To Gate also sent me an email reminder regarding my upcoming trips.

The worst airline agent.
I have booked flexible tickets, when I requested to change them they send my request to "another" department requesting be to wait for their call.
After one month nobody has call me back. I have called them more than 15 times mentioning that I need to have my new tickets in order to extent my visa but nobody cares. The only reply is "we will call you". Although I have requested to speak to supervisor, they endured me that supervisor will call me but again nothing.

I booked the flight with go to gate. But they didn't pay to flair full amount so they didn't let me board. When I called go to gate they said they requested a refund. But it's more than 3 months nothing yet. Whenever I try calling them they said they don't know how long it will take but they are still waiting from airline. Like seriously. I would never book with go to gate.