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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Great price! Easy booking. Have never booked with GoToGate before so fingers crossed! :)
Easy to follow the directions. Did not need so much time to guessing what sort os answer you needed only problem was with payment. It looks like you cannot use a debit card from another country that you are not registered in. To me that was a problem.
Hi Folks, this is supper easy to follow, I'M DELIGHT HOW EASY AND PROMPT IT IS -KEEP IT UP. Can one of your representative call me on my phone *******8123 because I would like to check in another /extra luggage but could not find how to do that.
It is surprisingly considerate. I find it easy and friendly to use.
Very good, fast and efficient. Easy to understand and negotiate.
I had booked tickets for my son for travel in Sept 2022. We had to cancel the tickets and the company representative advised that the refund will happen in few days. Despite calling a number of times and sending the emails the status remains the same and the standard replies without any commitment. Worst experience dealing with the company. The amount is about USD 600. Will never book any tickets from this company in future. Could have given Zero rating had there been such option. The ref is LQD3VU.
The process of buying the tickets was smooth and quick
2nd time I used the process. The first time flight times changed and GTG notified me of the change... good service...
Too many ways to charge the passenger more money. I had to go through lots of questions and tries to finish the reservation. Also, a charge of $53 just to book any seat is terrible for each way. People are not stupid!
I booked a flight that clearly said it was $217 but was charged $279
DO NOT TRUST OR BUY A TICKET FROM THESE PEOPLE. WAS SCAMMED AND HAD TO BUY NEW TICKETS WORTH TRIPLE.
They wrote the wrong names on the ticket and wouldn't change it back. Still trying to get the money back after a year.
The price keep changing during checkout which is unfair.
It was easy to book flight and the process wasn't an hectic one very please with the easy use of the app.
Be careful of this travel agency they are scammer they have hidden charges! I have booked a flight tickites and after I did the payment the details of the flight been changed that will not suit to me and I didn't been notified that the details and the time of the flight been changed. The duration of the flight that I booked and paid for was 9 hours from London Standsted airpots to Istanbul, after I processed the payment the duration of the flight been changed to 30 hours transit, which is absolutely horrible as I have a disabled son can not stay 30 hours in transit. When I have asked for the reasons and to cancel I have been charged £136 for that. They change the details to increase the price of the tickets after you been traded by them
The tickets were advertised as $17/ea and by the time I was done were well over $100. I had to pay for a disabled seat in the back (though no wheelchair), you can't contact customer service, getting support for your tickets is impossible, non-refundable, don't do it!
I buy ticket online toomuch.
I take the ticket Fast time in the GoToGate Service. But Good sistem. And Good Oftion.
Be careful with this agency they are scam. They changed the flight details after I did payment with 30 hours difference from the original flight that I confirmed for booking. When I asked for cancellation and refund they charged me £136
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members