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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Horrible, I had to pay for a check in. Since when doing a check in is not free?
It's easy to find flights, the only think I would change is kayak lets you select the flight and like and then shows result for the return flight. But gotogate has been a much cheaper cite and every to use on the app
I like the fact that the itinerary you are providing before payment is very clear and has everything you need to know about the trip including luggage etc..
After purchasing my tickets I realised that something was wrong… my gender.
I contacted customer service and they wanted me to pay usd 45 for changing it to male!
Was quick and easy, and while I appreciate all the additional offerings, it got to be a bit too much. But the booking, etc, was great.
Start off with purchasing tickets through regular online websites. And had way too many troubles with the processing. Hopped on google flights found a ticket from gotogate and first time trying this and literally everything went through smoothly first try too as well. And well worth it for the budget as well. Thank you.
Gotogate is a partner of booking.com and is responsible for all flights booked there.
Since I booked the wrong flight and it could not be canceled, I did not take the flight I booked on January 8. According to the law, if you do not take a booked flight, you are entitled to a refund of all taxes and fees (which is usually the largest part of the booking). I have been trying to get this for almost 4 months now. Without success! At first I was asked to contact the airline directly, but they referred me back to the booking portal, from booking.com I was referred to gotagate. I have now written to them via the contact form, describing the case and asking for a refund of all taxes and fees. To date, I have not received a refund, even after repeated enquiries. They are supposedly waiting to hear back from the airline. However, it seems that gotagate is done with a one-time request to which there is no response. Despite repeated requests to contact me only in writing, as I am traveling around the world and phone calls would be unaffordable, they kept trying to call me. Does gotagate want to sit this one out?
I went through the process and when I clicked to pay you raised the price.
Way too many fees that increase the listed price. This feels like a bait & switch. This can take advantage of many people. :(
Very pleased, and simple to execute! Overall a very good experience
Very good experience, very knowledgeable. Helpful polite and everything that goes with it., He was great. Thanks Sean Parker 👍
First time seeing this website. Makes me happy. I bought cheaper air tickets than any other website. I have bookmarked your page. Thank you so much.
Very nice app easily I finish my booking without any problem and payment option is very good. I like it very excellent.
Do not order from them!
My wife ordered from them 2 tickets to London, flight was cancelled (by them) and we didn't get the refund for half a year now
It's super hard to reach them, we had to wait on the online chat for almost an hour, for 4 times already and their response is the same - "there is a long line to the refund".
Do your self a favor and do not order from there!
Workflow is painful to navigate. You need to streamline drastically.
I bought ticket today on the name of Ahmed Saif but ticket not yet received
This is the big issue with your site all sites they are sending ticket by email but your site no thing is done
Simple, fast, and easy to use. It was a very cheap option!
Too many sales attempts, site crashed first time I tried to finalise booking
Thank you, you were the only site that honored the advertised rate for the flight we just booked. You will be our go to from now on!
Never tried this site so far, but it seems clear and easy to use
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Hello,
As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.
Best regards,
Gotogate team"