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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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I saved about 150 AUD and didn't have any issues thus far. Hope I don!t have any issues at check-in either.
Why did u canceled my booking flight, and the refund within 5 days? Are u serious? I need my money now to book the flight again.
The website overcharged me and customer service is not able to solve any problem
I got in a life changing car accident. I got into a coma, almost lost my legs and had a 10% chance of walking again. My wife tried to get a refund, we realized it was a long shot. But we couldn't even get a credit from them as we wanted to eventually fly to the same spot. We saved up thousands of dollars for this trip just to get stripped away from this gutless pathetic company. Absolutely no sympathy, I'll never use this company again and i recommend you do the same. At the end of the day they don't value their customers lives.
Go online service, but you should give customers some more low offer when they use your service.
Doesn't allow the option to choose "not to be seated together" which forced me to pay $102 to be seated together. Also, the overall price changed by $300 more while transacting in the final pay button. Price couldn't be temporarily "locked in" while completing the ticket purchase. Felt like it was a bait and switch happening right before your very eyes.
I can't describe how please I am website easy to manage and how my tickets were so fast to purchased. Excellent definitely for now on will use this web thank you!
Quick, user friendly and easy to navigate and book online...
It's easy to book on lots of sites - but then you find hidden fees, sneaky ways of asking things that cost you more money, etc. On GoToGate it's all totally clear and transparent. I love how they fill in the passengers' names as you type! And that it's very clear you've already paid for baggage! Forget the ones that might be $10 or $20 less...it's worth the extra for this confidence and peace of mind!
First, the site was easy to navigate and the prices were phenomenal. I was able to complete my booking with ease. I have referred my travel companions to the website as well.
Getting all the way to the end, submitting my payment, and having the flight price increase right then, so I have to accept the higher fare? WTF!? That's the worst. I won't use this site again.
The booking app is easier to manage. Still our experience is ongoing. In further booking we will let you know goods and challenges.
We would like to inform you that we are an agent that provide services to customers. While doing so we employ your app. If there is any possibility to work in relation with your company for using your booking app, we would love to be your customers. If there any reduction fee for customers we would love to get the benefits.
Flight got canceled in Jan still not received a refund horrible service they keep saying they have done it but refuse to give the transaction details
MLWXO1 this is my booking reference
Not given clear details and very worst experience, they say contact airline and not giving basic option to cancel the reservation with In 24 hours, when I try to chat they even took away the access their chat
I spent more money on flight tickets buying at Go to the Gate than directly with the airline. I received a coupon for hotel but I found the better rates in Trivago.com. Only the car rental was better with Go to the Gate.
Everything was super easy except for not being able to choose our seats. Not sure when we'll be able to do that...
You guys are my GO TO, no pun intended for buying plane tickets when the Airline's own website is hard to navigate or is simply not working. YOu've always sent me confirmations quickly. I've bought tickets form you while sitting on a bus in the middle of jungle road. It's grea to jsut carry a smartphoe and be able to purchase your tickets anytime, anywhere.
Booking was easy enough - will update after we see what our check in experience is like.
Didn't know about Goto gate but booking are quick and not too complicated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members