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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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It was nice and for sure will be repeated and the rate found was reasonable
Alles sehr schnell und einfach, Buchung und Zahlung
Don't want to mention about this. It is a scam, very sad before I pay for my flight Ticket was $1317.00 when I click submit the pay. My credit card get charged $80.00 more was $1397.00
It is a scam
I booked a reservation with free cancellation policy. When i called to cancel, I was told I can't, otherwise fee will apply. This is cheating and deceiving your customers
Hi
I am looking forward to the trip to Pamplona, for the running if the bulls.
Booked and paid ticket
Received one day after a mail saying that all tickets booking was cancelled and I will have my payment refunded
No explanation about the reason and no offer to make new booking
Accidentally missed one letter in last name when booking, so to add one letter they want to charge extra $44
I started booking a flight and finished my checkout and the amount was 1458 sar then after entering the payment card info the system showed a prompt saying new value 2131 i choose not to proceed but the ticket is booked.
Firstly, it is not ethical to change value after check out
Secondly, even thought i choose not to book it was booked
I have been following closely this flight and this site was easy to use along with the good price. I have use it before on ticket to Canada and things were ok. I gave it a second try today.
I booked 5 tickets using Go to Gate. Before you can get to the final screen for payment you must deny around 10 upgrade charges and offers. It costs more even to be seated together. After booking I immediately noticed an error and the policy is a 24 hour cancellation is acceptable. I got on a chat requesting a change which lasted 40 minutes before being told there would be a $500 rebooking fee and a $75 per passenger fee. I explained that knowing in the beginning would have been better and I would just cancel, get the refund, and rebook. Cancelling did refund the ticket amount but not booking fees etc. I was returned my ticket cost minus around $500 of those added charges.
We're was awesome, the price is very good, the staff knows what they doing.gotogate is my favorite site to buy a ticket, just me guy. Good for the staff.
I booked a flight on the 2nd of May and received no email with the details of same. How am I supposed to know who I am flying with and where to go in the airport?
Super easy to book and I especially like the ability to individualize add-ons for different passengers within the same booking.
Hoping seat selections are confirmed at $10. Each. Travelling w/ friend. Another co. Was charging $1.30 but showed only 1 seat i wanted was available.
Very good and easy Traveling site to use, with easy setup for Flight booking.
Awesome...what is better than described my experience as awesome. Thanks guys.
We booked a holiday in FIJI. BOOKING.COM provides packages including resorts and flights.
We paid for Flights. BOOKING.COM sent us a Booking Confirmation for the Hotel.
The hotel sent us information. The hotel is closed for renovation. The airline did not pay the cost of the ticket.
We can't contact BOOKING.com by Internet as an Internet address <*******@booking.com
We had the worst experience with our flights to the United States. Please book directly with the airline.
Gotogate contacted us a few weeks before our flight and let us know that the airline changed our flight. They suggested a new flight or gave us the option to cancel. We chose to cancel. The email read: "We regret to inform you that your flight with order number XXXX has been cancelled by the airline. Please review the available options below and select the one you prefer. [...] Rebook your flight(s) [...] Request a refund for your order."
After waiting for the refund for a few days, we contacted them and they said the airline responded and told Gotogate that they never changed or cancelled the flight and would not give a refund. [For clarification, the airline changed the flight number, however the flight time and date remained the same. Gotogate in fact stated the entire flight got cancelled.] Gotogate said they would contact the airline again and try to receive a refund.
The date of our flight has since passed and the flight never got canceled. After multiple back and forths, Gotogate is now declining to give a refund at all because the airline does not allow a refund. We have lost over $1k using this site with little or no possibility to recoup this.
Beware of their offers. I have read many reviews with the same issue. It seems to be a strategy of this company and you will lose money and lots of time in this process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members