On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The "options" don't really seem to be options. Even here! 50 words?
It was a quick and easy process to book my flights.
Fast processing, no gimmick service, I do really appreciate it
Realice todo muy tranquilo debido a que me recomendaron la página.
Very transparent and easy to use, fair price without complications. Thank you.
GOTOGATE charged seat assignments but does not refund them after airline changed the flight schedule and refunded the airfares. It is a very unprofessional company!
I wanted to change my reservation within 24 hours and was not able to substitute for another flight. Your policy is not clear, since airlines offer this change as part of their service.
I feel nickle and dimed for each little add-on, especially customer service and online check-in. Online check-in was $4 a person for an entirely digital service, which is silly.
Mala experiencia, al final de la compra me decia de u$s 1,862.39, y me terminaron cobrando otro mayor u$s 1,888.50
Easy and cheap
And the site give me many options and cheap
Excellent! Thank you, very easy to book and good deal, can be use affirm as well.
Great price and fast and easy
Book a last minute flight got a good price for the flight
Very easy to book European flights from the US. Booking confirmation sent immediately from site and booking info was used to validate tickets with airline. Just easy!
It's quick and easy to use and I would recommend it to anyone
It is really boring to stay to much time awaiting for the help service
Good so far for booking! Hopefully it stays smooth sailing
Good service and prices 👍 they got the best of the best 👌
Ticket price changed when payment submitted. Really disappointed
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members