GoToGate

Horrible. I needed changes to my flight dates. The representative asked me to call the airline, so if they accept to help me then the dates can be moved. The airline said that is not the protocol as Gotogate collected the money. Called back gotogate, they say it's a no go, no changes, no refund, as it's the airline policy. The ball is just thrown around, I will have to lose my tickets. I flew a few times with gotogate, I will never be coming back with them. Very sad experience. Don't go with them, once they process your money there are no courtesies, everything is set in concrete.

I have been trying to reschedule for 4 months now to an extent that my travel dates have passed and I still haven't heard back. I have been calling to check on a weekly basis only to receive the same response every single time. They say that I would be contacted by an agent and I get nothing after. I have asked for a refund now and that too as expected has been taking forever. On top of it all, they charge a "$30 service fee" for a service that is not offered. It is the absolute worst ticketing platform.

These guys use an old trick: the flight itself is 1-2$ cheaper than other sites, but if you add bags, carry on items, or any other service you will pay 4 times the amount for that service. So you end up with a totally outrageous price for the ticket.
When trying to cancel a ticket they will ask for an outrageous fee for the cancellation, so you will end up losing most of the ticket price.

They scam clients by saying no details can be changed, even if you call in 1 minute after submission, they tell you the whole ticket is cancelled. I even got on the phone with the airline, and they were willing to help me out but in the end it relied on Gotogate making the changes on their end. Even though they had all the information, and had the airline company assisting, they decided not to do anything and just let the flight ticket get cancelled.

I will be filing a charge back on this pathetic excuse of a company

This is the worst airline booking service. It takes approx 90 mins to connect to customer care.
Unable to book the ticket, the payment was pending and no booking number or invoice received. After multiple follow-ups, we were able to cancel the booking.

Worst ticket company I have ever worked with. Lots of hidden fees and crap customer service. They take forever to return calls and leave out important information. It ended up being $1568 per person when the original price was listed as $860. I couldn't get a refund either, only company credits.

I was directed to Go To Gate from one of the bigger booking agencies (I cannot remember if it as Expedia or Rome2Rio) - entered my info and paid for 2 tickets - web site showed 100% refund if cancelled within 24 hours. Well, I realized within a few minutes that what I booked was a one way ticket not round trip. Tried to cancel and was charged a $45/ticket HANDLING fee. Called and talked to them and they would not budge on the issue - just kept saying "you agreed to the service fee when you bought the tickets!" I told the agent he better look for another job because this company will go out of business if that is the way they abuse their customers. I wish I had thought to check reviews before booking with them in the first place. Avoid at all costs!

We have been waiting for 3 and a half years for our refund. It is THE most frustrating experience ever. They are thieves. The call centre operators promise but deliver nothing. They are a low life, dishonest company.

T 's been already 2 years since 17/03/2022 that I can't get my money back for cancelled flight. Or any answer from gotogate support service since 19/05/2023.
The company doesn't provide any options or alternatives to give my money back. They ignore all my emails for months!
My order number LGZDSA and I want my refund.

Do not book with this company!
I paid extra for "flexible ticket" option for changing/canceling/refundable booking and it was a complete scam. They still charged all kind of changing fees, plus tried to charge $400+ for a ticket that costs only $150.

I waited almost 50 min. On international call... no contacts thru emails... besides to change 250 usd tickets date they asked me 490usd... double I paid... where I could just buy new ticket for 250... so insane... stay away... mickey mouse people...

I tested positive for Covid-19. Singapore Airlines offers a full refund with all cancellation fees waived. Go To Gate would not issue a refund because they said we had used our flexible change service. We did not use the service, we accidentally put our return dates in the departure date, and changed it within 10 minutes of the original booking. Please stay very far away from this "company". Sweden must have some sort of law that protects them because they should have been shut down a long time ago!

Scamers get your money send a fake electronic ticket. Reservation confirmed that it is cancelled( no payment from gotogate) forward to the airline carrier!
When u call their fake customer service number scamees reply & after some playing wing games with you they hang up the phone!

These guys are crooks. Runaround, long wait time, poor customer service. I made an honest mistake while booking through them (misspelled passenger name). Caught it immediately in reading the email they send after you buy the ticket. You'd think it's a two minute call or sending an email, nope, try 4 hours and 12 minutes of being handed off, call dropped, insisting I speak with the airline, not their problem. Mind you this is all within 10 minutes of purchasing. Got hit with a 45 cancellation fee on a ticket that only cost 55 to begin with. So I got 10 back for a misspelling mistake and they kept 90% of the money even though the airline said it was fully refundable, so this tells me rather than taking care of customers they intentionally hurt them. I'll never use them again. First snd last. Absolute jerks.