GoToGate

Airline cancelled my flight due to a lack of petrol available. I have been on hold for 2 hours with GoToGate. Do not use this company, even if youre saving money on the front end. The customer service is beyond terrible. Not even worth 1-star!

I have bought tickets through Gotogate, flying with Monarch airline, which unfortunately went bust few days before our flights happened.
When I approached gotogate for possible refund, they told me they have a hidden charge of £15 per person, just so everyone knows, the tickets in question were £17.20 per person.
Here I attached an email I forwarded to them.

Thank you for getting back to me.
I find you a very ridiculous customer service people or lack of it really.
I couldn't think of more horrible way of describing you, but to charge me £15 for £17 ticket is from a different planet.
Anyhow, hope that it won't make you happy, and definitely, you'll get reviews from me and my wife.
£15 YOU MISERABLES...

I just had my first experience with this company and can confirm all of the terrible reviews and experiences everyone else seems to be having.

Beware: this company DOES NOT offer a cancellation insurance! After a 30 minute phone conversation with their representative from India, I finally learned that their cancellation "certificate" is not the same as a typical insurance. I am not able to cancel my flight of $1,000. My flight isn't for 2 months, and I am hoping that this company will at the very least stand behind their "flexible ticket" option that I paid $122 for, so that I can reschedule. At this point I'm not sure I can even trust the rescheduling policy. Regardless, it is too late for me. I have to continue to work with this company, even though they will scam you through the fine print in their policy. Please stay away from GoToGate and use a reputable agency like Expedia or Kayak.

Yes this is a SCAM.

Myself and my wife booked flights worth £1790 last night. They did not go through in the first credit card transaction due to issues with authorising from the bank but went through second time and were in my pending transactions.
I phoned Gotogate today to confirm and was informed the payment had not gone through so I proceeded to book again a few hours ago.
Now the payments have gone through twice and I have two bookings.
Phoned Gotogate explaining and asking them to cancel the duplicate ones I booked only a few hours ago and told it would cost me £500. This is absolutely crazy, surely there is a "cooling off period" and also do the decent thing and admit they caused confusion and refund us. It's really dodgy customer services. Looking into ways we can escalate this higher but would be eager to have any advice on the situation.
Booking reference - GAF*******

My fight was canceled, and they did nothing to help me reschedule. I ended up paying out of pocket to get home. GoToGate took no responsibility. A 60-minute phone call with their customer service ends with a "my-manager-will-back-to-you" email (which goes no where).

Booked an internal flight in Canada as part of a trip, which for obvious reasons, was cancelled. Go To Gate have refused to answer my emails, or my attempts to contact them via the online form on their site. The only contact i have been given is to tell me that i have to rebook my flight, which is obviously not possible. They are refusing to contact me to discuss any kind of a refund.

Absolutely avoid this nonsense third party ticket company in future; TravelUp, BA, Hotels.Com, Canadian Affair, and Air Canada were all a part of the trip we had planned and all (almost) immediately either refunded me, contacted me with refund information, or issued vouchers to be redeemed on a new trip.

Their entire site advertises "24 hour free cancellation on all flights" but they charge you $70 minimum for a cancellation. Customer service straight up lied to me saying the airline does not accept cancellations out-of-window. Only 12 hours had passed since I booked my flight... Yup, the major airline confirmed that they could refund the ticket, but only if my agent contacts them. I communicated this to GoToGate and they kept pretending it was impossible. It's like I was communicating with a toddler. Thanks Kayak for advertising this awful website with a "24h free cancellation" service. Oh, and they try to charge you $20 to book a seat each way - went directly to the airline's site and booked the seats myself for free. Insanity.

This company should not be allowed to operate, they have cancelled flights 9 months after booking, after telling me the flights were cancelled. A quick search proves they are lying as the flights are still operating. Refusing to give refunds for the full amount. Absolutely disgusting company.

I've been waiting and repeatedly calling to get my change fees refund back (150 $) for 8 month. After more than a dozen phone calls, they actually processed my refund, refunding me 26$ (the price of their flexible ticket insurance)! After calling back, they acknowledged a mistake, said they will escalate the issue, but again refused to provide any timeline for when this issue will be corrected. Every time I call now, they are lying to my face saying the issue will be resolved in 5 - 7 days and nothing happens.

Don't believe me? Look at thousands of other reviews!

Don't ever use this agency, they are not US based company and they claim they don't have to follow US travel laws. I bought tickets with them, but then due to unforeseen circumstances needed to cancel it, they refused a refund even though it was within 24 hour period. Saying that the airline has a non refund policy, even though when I checked with that airline, they do have a 24 hour cancellation policy.

Gotogate are liars and scammers

Me and my wife had an unfortunate experience with Gotogate. We tried booking our flight and the site timed out. We did not recieve any confirmation, so we booked with another travel agency. I got a statement from my bank informing me that the had charged my account for $1447. 00 which also was $100.00 more than what they were asking. Come to find out they had sent the confirmation to our junk e-mail. When we called and explained the situation, they refused to give us a refund. There business dealings are very shady and I don't want anyone else to be effected like we have.

Horrible customer service. They sell you offerings and then won't deliver. Their customer service, when you finally get them says all they can do is escalate the case, and you never hear from them again. They took me for hundreds of dollars.

So I tryied to book my trip for 10 and the app switched to to the 24 and now there trying to rip me off warning to all they will tell you to call and keep hold for days then they hang up on you with no help now I'm out almost 200 warning to all this is a bad air travel site it should

GOTOGATE is a total scam company. I am totally disappointed and angry…. They have refunded my money back after deducting £30 for flights cancelled by Turkish Airlines for no fault of mine. What's the excuse: processing charges. I have now requested refund of the balance but there is no response. There must be some way to bring this company to court…. AVOID GOTOGATE! And its related companies. The order details had been already furnished to the company several times! Total time and money wasters! The company management hides in Sweden! This company has other similar companies like mytrip.com, supersaver, flight network etc. AVOID

Beware of this website. I learnt a harsh lesson. My flight got cancelled for technical reasons and airline refunded full amount. I had to run around from pillar to post to get a refund from gotogate. Lots of aggravation and general feeling of helplessness since there is no recourse and you will be at the mercy of this faceless online entity. If you dispute the credit card charge, they will fight it and you will lose. After suffering all this for a long time, they sent a refund less a $45 CAD "handling fee". This website is just one of a number or sites owned by a European travel corporation eTravell and all of them are scams.

The company is a scam. Customer service is not responsive, replies to messages with a week long delay, no willingness to solve an issue. Service fee and rebooking fee together are a half of the ticket price. They have no dialog with airlines that they presumably work with. Don't expect any help if you get a flight problem.

I booked flights with Gotogate which were cancelled in April due to COVID19. I haven't received a refund nor have I even received confirmation that I'm going to get a refund. I understand the challenges of the current climate, however it's now been 6 months where absolutely nothing has been done about this. I've called customer services and they're not able to assist with a refund but instead insist of charging me a £30 admin fee for their cancellation! I'm extremely disappointed with Gotogate and never want to use them again.