GoToGate

This would be the last time i use this agency. Totally scam bad service and i mean it i spent over 50 dollar just on phone calls and they never answer. You cant cancel till you call but they never answer. Honestly gotogate is absolutely reticules company. Please everyone dont even think about cheap ticket with them because if anything goes wrong u will never be able to get through them either call or email and i will upload a picture to show everyone how bad they are and am based in japan and this number is japanese number

I booked a flight with Kuwait Airways using Go to Gate. The flight was rescheduled to a time that fell outside of my allocated time off work. Go to Gate refused to give me a refund and have effectively stolen £300 from me. Representatives at my local Kuwait Airways branch said that had I booked directly through Kuwait Airways, they would have given me a full refund without any problem. I've trying explaining the situation a dozen times to people at Go to Gate, and provided evidence of the change, but they are not willing to behave in a fair way. Avoid them like the plague!

Stay away from gotogate. The website is confusing. Once you have figured it out you are charged for tickets you didn't purchase. Getting a refund is ridiculous. You must first call the airlines to cancel. The airlines then will credit some other credit card that it was used from gotogate. Then you call gotogate and let them know the flight was cancelled. Gotogate will charge $57 dollars cancellation fee and refund you 2-8 weeks later. I cancelled the flight 1 hour after it was done, it took me two days to file a refund. I am still waiting for my refund. It's been 3 weeks. Stay away. Very unfriendly. They are a scam. Trust me.

Airline cancelled my flight... called them a zillion time but only got the refund after 5 months + they charge you $45 for service fee even if you didn't cancel or change your booking but the cancellation is from the airline, you are the one to be penalised! Will never ever make any booking with these scammers!

What a greedy, evil company. Will never use them again! I made a mistake on my booking so that the flight went the wrong way. I contacted support within an hour to cancel the booking, and they refused, even though it would've been simple for them to do. Contacted KLM, who would've been happy to refund me, but couldn't because gotogate had my tickets. BEWARE that you are giving up a lot of rights flying with gotogate, and they are ruthless. No sympathy at all. They have lost a customer for life.

The worst agency to deal with lack of customer service, and supervisor that most of the times won't get back to you. They also use the airline as an excuse for refunds. I encourage you to pay a little more and book with a different agency and save yourself a headache.

Flights are cheap. Booked business class tickets with gotogate.

Had a problem with my booking. Was downgraded and flight was Unconfirmed.

Customer care was poor. Emailed them twice, issue was not addressed. Called them 6 times, was put on hold also. Longest was 30minutes, had to hang up due to the expense.

Issue was never addressed, compensation was never offered. Hotline agent even raised her voice. It seems gotogate does not concern themselves with these problems. It was my problem and I had to contact the airline myself.

I want future customers to be made aware so that they would not make the same mistake of booking with gotogate as i did.

Flights are cheap, hence, customer service is unsatisfactory and substandard

Avoid at all cost. Plain bullies and thieves. They refused to return my money, despite having paid in full from Air Canada on my agreed refund. Air Canada didn't care either of the fact when I told them. It took over one year, legal action on my behalf and countless hours of stress with them telling me they are NOT going to return them at all (they even said that on the phone after I waited for a good 40 minutes in hope I put down the phone). When they were legally forced to return my refund by my lawyers, they charged me double their commission and returned the rest. Ref. L0RDZ8

Please please do not use this company. I booked a flight which i thought it would be $607 but with all the fees came out to $1213. Of course i wanted a refund. It took me literally a month but i finally got my refund. I will never and life use this site again. Please don't waste your time either.

Go to gate provided my family and I with 2 different return dates. When asked which one was the right one, I received once again a confirmation of my departure for the 16th of August and then for the 17th of August. Nobody ever managed to tell me which date I was travelling and we had to go twice to the airport (of course we came on the 16th but were due to fly on the next day), with all expenses that include. Go to gate never wanted to refund my accommodation for the extra night I spent in France saying it was an issue from the flight company, when it's Go to gate who didn't keep up with information. If you can avoid go to gate, just avoid it.

Booked my flight on Friday and paid about 3K. Saturday morning they send me an email saying that they can not issue my tickets and they have sent an email about refunds. NO, they have not! I tried to call the customer service and after 5 failed attempts and hours and hours of wait, the lady on the phone says she can't help me because her system is not working (very rude!).
No response to the emails either.
I don't know when I will get refunds. I need to book my flights and I can not do this because you SCAMMERS are holding my money.
I am going to write these reviews in every available online forum to at least make everyone aware that gotogate is a SCAM and never ever do business with them.
-10/5

Never use this site. It's 1 star because 0 isn't possible. We booked a flight from Cambodia to Laos and they say the airline canceled the flight. It was not rescheduled. I got no notice from them and found out at the airport. They say they need to ask the airline if I'm welding for a refund for the flight that was canceled! It's been weeks and I still get the run around. While stranded in Cambodia, they offered no support or assistance in getting back. We had to book our own flights that we found ourselves through air asia at the airport. From the reviews I now see online, this is common with gotogate. I figured it was fine since it came up in my search on flyscanner and kiwi.

Your innovation is to steal refunds from your clients.
I along with thousand of other consumers are owed money by you. The UK County Court has made a judgement against you but your UK address is bogus. Pay me and other consumers back. Now.

They might change a price right after showing it on a meta search engine or simply change stops for a flight you just selected due to unavailability. During a majority of the booking process, you will not see the exact flights "you" chose like on many other sites but only show you the start and final destination. This makes it harder for you to spot an obvious mistake. The confirmation also just contains a link, so not even there you will see your exact flight details directly.

So, while they are not criminals in a legal sense (as far as I know), they use every trick in the book to deceive you (I book maybe 7-10 flights a year so I am no stranger to correctly booking flights). And once done, it is very likely that even after several calls and mails, you will get no answer from them. Of course, I do not only blame them but also myself - for not immediately blacklisting them after the first red flag.