GoToGate

They charge an 88$ handling fee to cancel within 24h of booking. How is this even legal? I think this is a completely unnecessary red flag to all customers.

Yea plz don't book ticket from this site why will not respond you properly and service is not good
Airline itself giving a full refund and all these guys are cheaters i don't find 0 rating. So giving one

How to begin. I have called multiple times trying to get a COVID ticket cancellation credit but they have no one staffing the phone lines as I am always on hold for over 2 hours and once they do answer I have literally been dropped by an agent over 50%. When they drop me do they call back? Of course not. If you try to send an e-mail instead of spending hours on hold from their site it never works all you get is an undefined error message.

After you miraculously get an agent who does not drop you they actively refuse to send any e-mail documentation on anything so there is no trail of their incompetence. This ticket is over a $1,000 so I keep trying but I feel they are basically thieves and really could care less.

Don't even consider using this company they are horrible!

Avoid at all cost! Terrible customer service, can not possibly be more rude. I was forced to re-book a flight during pandemic, as I wasn't given the option to have an open ticket, had to pay more than twice the price of the initial flight. This is just robbery. Never had issue with other companies.

Purchased flexible tickets. Call customer service for a earlier flight. It sounded like a call center in India. Hard to understand. The rep said she would call the airline and call me back. She never called back. Just a rip off.

I booked a flight with baggage and found upon arrival at the airport that the baggage was not included in my booking. I called Gotogate from the airport and was directed to purchase the bags and they would refund me. I have called them dozens of times and they only refunded me the amount that I originally paid for the bags and not the premium I had to pay at the airport. The difference was about $500. They kept telling me when I called that they would have someone call me back in a set period of time (48 hours, 3 days, etc.) and all but one time that wasn't the case. This company is run by call centers in India and their services are absolutely horrible. Pay the little extra to stay away from scam companies like Gotogate!

Still waiting on my flight refund for 4 passengers from 8th of may 2020! How can it take Jet2 4 days to refund me but Gotogate can't manage it in 15 months waiting for a call back from a manager but I highly doubt it will happen. Anybody know where the Uk office is based would be a great help Thankyou.

First time also the last time, I've bought tickets but go go gate wrote my name wrong on tickets, they've asked to pay more for correct their mistakes. Each time sends useless emails with different name and just try not refund money even I've bought tickets cancellation insurance.
What a terrible agent, I don't like go to gate, but I need my money back.

Please don't use this website.The hidden fees will get you. They give you the cheapest option at first, but by the time you go to the check out they charge you the same as other outlets. Did I mention their hidden fees will get you. I got a full refund though the airlines when I cancelled my flight, but gotogate charged me $75 "Processing fee"

By the way they don't have a disputes department. Whoever the outsourced agent you talk to is on the phone is all who you will get.

Go to gate is fill with liars and thieves who will lie to you with every breath they take. We should get a lawyer and file a class action lawsuit against this scam company and shut it down. Someone stole my card information and booked a flight from indonesia and I called the company to reverse the charge and I had to spend a month with my card provider telling me to resolve with these scammers. These people only try to lie to you to waste your time and hope you give up. If someone is up for a class action lawsuit I'm definitely interested. Bury these scammers

I cannot believe that in this century, 3 months prior to a booked ticket, I contacted you to help me with my problems which are normal these days: you buy tickets for your honey moon couple of months in advance, and for medical reasons you cannot travel anymore, Gotogate is refusing to help a young couple by reimbursing the money or offering other options! I will post this problem together with your official answers everywhere online! It is a misery! And of course I will start official complains to the European Authorities! Next time I will buy my tickets from different agencies!

I've been waiting for a refund since April, they say they have paid me but its not arrived, they don't reply to messages and I've spent hours waiting on the telephone, I called this morning and I was 161 in the que. I've yet to decide if they are incompetent or crooks?

Do yourself a favor and never get anything through go to gate. They are scammers, and do not even know how to deal with their customers. I have been asking for a refund for a year and they are making things up. Fraudsters.