GoToGate

I read reviews for Go To Gate before purchasing. I purchased round tickets for Royal Air Maroc from them Twice. November 2023 and February 2024 because the pricing was economical. I did not have any issue. My tickets were non refundable as stated on their website and I read their policy so I knew what to expect. I made sure to check the confirmation they provided on the Airline's direct website and my ticket pulled up. Luckily for me I did not have to change my flight date and their were no delays or cancelations by the airline. Go To Gate also sent me an email reminder regarding my upcoming trips.

Do not book your flights through this website. They are a total scam. I have booked a refundable/changeable flight. They are refusing to change my flight and have told me they would call me back for the past week and half. I have heard nothing from them. They are full of $#*!. Do not book through them.

I am disappointed with GOTOGATE. I booked thru them a round trip flight tickets from GVA to KEF and it was cancelled by the airlines so I requested for full refund. I paid thru my credit card $2,403.74 in full last August 2023, I only got a partial refund of $701.54. I asks for the balance and they just answered me that the airline is slow to respond. It's their responsibility to make sure I am refunded the soonest. It's almost a month still no refund. They already got my money before paying the airlines! If you were to asks me that company deserve a ZERO rating!

This gotogate is a dishonest travel company. For their cancellation guarantee, they deliberately crafted the terms and conditions part so as to confuse the consumer. There is nothing written there that states you will be penalized for cancelling the 2nd/return leg of the journey. As a consumer, I searched in detail but I wasn't able to find any wording to determine this fact so I went ahead and purchase their cancellation guarantee, thinking they're siding with the consumer. I was wrong. I will never purchase from this site/company again and I would let everyone know about their dishonest practice.

I wish I could give zero scores. Totally scam! Keep far away from it!

While I was booking a flight at GOTOGATE, it increased the price without noticing me and confirming. The booking process by GOTAGATE is an intentionally designed fraud.

Cancellation right after booking grabs you all kinds of tax, processing and handling fee! No customer care at all!

Email it will get a response like 'Will take three months processing'. Never seen an immoral booking provider like this.

If you deal with these people you have been warned. They are confidence tricksters and fraudsters. I booked, very carefully as always, for myself and my wife. When the confirmation came back it was for me twice, except that the second name was titled Mrs, what is the chance that I put Mrs and then my name? I will tell you, none.
I contacted them immediately and they wanted 282 euros to put it right. I got in touch with Gulf Air Cyprus and they changed to my wifes name for 41 euros so I still lost that to these crooks. I looked on other review sites and people spoke of the same con trick.

Negative star if I can rate. Never buy ticket from this agency, scammer! Scammed your money to pay in full and not paying to the airline. When I purchased the ticket from them and end up got cancelled by the airline, and no notification no nothing upon check in. Called 3 times and they said they can't send me a prove of payment they pay to airline

We ordered a pair of tickets to Cyprus and back to Israel.
We were under huge pressure because we only looked at the reviews after booking.
We really expected problems from the moment the order was closed...
To my surprise and of course also to my joy, everything went smoothly and the price was excellent.
Even when using the customer service chat, there was a quick response

Do not give this company your business. You will regret it. Always. They are horrendous. Their "customer service" is a joke. They do not actually help and seem to think that their customers are not important. Also... the customer service rep flat out admitted that he does not have a supervisor because the company is not structured that way and so there is no one that he reports into.

Scam. They have held on to my refunded ticket money and will not refund it. Airline has confirmed it was refunded to GotoGate in August of 2020 and customer service will do nothing except say we are going to escalate it. Purely theft.

The company is worst they never give…
The company is worst they never give your refund back after they cancelled my flight on February 2021. Its been 2 years and still nothing is happening! So upset! Just go for trusted airlines to book for your flight do not get caught with cheap promotions its probably a bait to keep your money.

Company is a SCAM, plain and simple. Tried to cancel my flight as tickets are literally 50% cheaper now than when I purchased them. My flight is months away and these Indian scam artists (these are the only people you will speak to) not only wont cancel your flight, but have fees on top of fees. On a flight of $848 I was literally losing all of it and likely pay more in fees (they can never get you a straight answer on what exactly will or wont happen). How the hell is that remotely possible?! They cannot even tell you IF you are getting a refund from the airline, for how much, or how much they will take from said refund for their "fees". All they do is pressure you for an answer, will you cancel or not? Umm, I cant give you an answer without getting anything straight from you! These people deserve to rot in hell or worse.

3 weeks before my flight I asked to cancel the extra cancelling cover, but they said the intern policy allows only after 24h the purchase. I asked to see this doc as nothing available online and the said it is just intern policy can't share. By email no one respond, said they are giving priority to the latest flights requires.
Its their word against us. Its a big scam! Dont buy it

I bought a 2 way ticket for my parents and paid 316.58 canadian dollar as a flexible ticket to be able to change the date of return. After 1 month passing me to different people through customer service, they told me I have to pay 700 dollrs more to extend the ticket only for two months.
It is robbery. They are not professional. I do not recommend them at all. Not a good experience.

You will be robbed I bought 2 tickets for my mother and my mother-in-law gotogate sent me an email canceling the purchase and never returned the money 6 months have passed, be careful when buying your ticket

Took our money for our tickets but never payed Lynx airline so our flights were cancelled with no notice. Do not recommend this company Get all the way to the airport to find out flights were cancelled

Whilst Gotogate appears to have competitive prices be VERY careful when booking. The prices are low purely to come up at the top of searches on travel booking sites such as Skyscanner and Kayak. But they mark up the "extras" very heavily.
The airline ticket that I bought did not include a luggage allowance so I added one piece during the check-out process of the booking. They charged £26.99 for this although on the airline's own site (Air Asia) they only charge £10.24 (THB 468)
This is an over charge/mark-up of over 260%
When I phoned GotoGate they said that they are entitled to mark up their prices, that I had chosen to add the luggage and that they do not give refunds of any kind on the extras that they sell as part of the bookings.
Beware when booking with GotoGate

I did book my trip to Canada and it costs me around 1322 USD. For that. Then I didn't get my visa to Canada so want to cancel my trip one month before my flights. I was trying to call them for 6 times and every time they put me on the hold for 8 hours total. And never get a chance to talk with anybody. Till 3 days before my flights. Finally I get the answer that I can't get my refund for that so I lose 1,322 USD for nothing.
Be careful travelers. If you see this agency with cheap deals that's a trap!
If you don't believe me and want the details. You can contact me anytime. 123. *******@gmail.
I'll show you all the emails that I got from them.