I cannot believe that in this century, 3 months prior to a booked ticket, I contacted you to help me with my problems which are normal these days: you buy tickets for your honey moon couple of months in advance, and for medical reasons you cannot travel anymore, Gotogate is refusing to help a young couple by reimbursing the money or offering other options! I will post this problem together with your official answers everywhere online! It is a misery! And of course I will start official complains to the European Authorities! Next time I will buy my tickets from different agencies!