GoPro

I purchased a brand new GoPro Hero 13 Black to take on vacation to the Galapagos. I was able to take about ten photos, then the camera totally shut down. I could not take any more photos, or even turn it on. I tried everything. When I returned (with virtually no pictures, I contacted GoPro, and found out that there is no repair service anywhere. I would have to replace it. Of course, they made this impossible. I kept sending information over and over, and they acted like they needed more. They made it so impossible and time consuming, that it took hours to resend the same information. To this day, I can not get this resolved, and there is no one to talk to there. I find it unimaginable that an electronics company can have no way of fixing defective equipment. BEWARE: Do not buy one of these if you expect any repair service or customer service. Also, make sure you bring a backup camera (anything other than a GoPro) on your vacation. Incidentally, I gave GoPro a one star rating because this website required it... they should get zero stars.

First I have had gopros for over 14 years and had 3 of them fail, also the upgrades they do, they change batteries, and accessories that don't fit their previous models, I bought a new in-the-box Hero 10 black and the sensor in the camera was bad, after hours of going through setups I finally realized that it was a bad sensor, their support is terrible. Their new cameras are just a minor update and not worth it. I will not be buying any more of their products compared to other manufacturers there really failing on their products

Ordered £500 worth of cameras several weeks ago. Never arrived and showed returned to sender by UPS as they failed to put correct labels on. Weeks later they still have my money and customer service doesn't care. I will have to do a credit card charge back. Honestly ordering directly from them is like buying from a scam website..

Everything you do with them feels like a scam

1 not having an account setup for people who order their products without subscribing. So when i purchased i had no idea what happened because i couldnt look up my order until it had physically shipped.
2 a subscription that promises features then doesnt deliver
3 if you buy from them they charge you in another currency/country to what you purchased in and you get bank fees
4. They use dodgy shipping companies in australia that basically sit on the delivery in their delivery center. UPS got the camera to my city in 3 days (great work there). Its been sitting with couriersplease for 4 days with no indication of when it will be sent.
5. I assume if i have a warranty issue i will have to ship it back overseas to get it reviewed.

Im fed up with this company already and dont even have the camera.

Cameras that do not function well. Bad customer service about fixing their issues. For replacement of their bad products, they charge another $$$ 135 and more with trying you to subscribe, etc. I agree with the other review - their subscription is a scam! Either way, this company does not care about the customer or its products. They just trying to get from the customer as much as they can while not selling much of under-functioning overrated cameras. Very sad!

You can't call them directly. There is a phone number with a recording that directs you back to the website. DON'T pay for a subscription. If you want to cancel it, you get NO refund.
Wish I had never heard of GoPro

The quality of these cameras does not deserve their reputation nor popularity. They are constantly overheating and freezing generation after generation. These issues should've been addressed and resolved years ago. Also tech support or customer assistance is non-existant. I regret buying mine. Save your self the frustration.

Terrible product. It froze for no reason and I lost valuable footage that can never be taken again. Called GoPro - they just offered an apology and said they'll inform their tech team. Since the 'glitch', I've discovered it's happened again and again. Should just have used my phone. Terrible waste of money. Offered me a 15% discount on their other prodcucts - laughable! Can't understand why their teach team can't fix the issue - just not investing enough money in their product and living off their name.

GoPro was the pioneer in this sphere and the company still makes solid action cameras. But back in the day they were the best in it. I'm not sure if it's this way at the moment.
But anyways you got a decent quality for the price.

Have to take sd card out and insert it into computer(which is a pain). Battery started failing after 6 months. Wouldn't charge over 64%. Gopro's solution was to send me new charger. Couldn't fix the transfer problem! Way overpriced compared to comp!

I have tried cancellation of my subscription. When I couldn't find a way to cancel, I canceled credit card and got a new one. Somehow your company charged that card again on annual membership totally without my authorization, this is total bullcrap. I have written a complaint with the Better Business Bureau and plan to seek out all avenues to review and warn all platforms and chats of your deceptive practices.

Canceled my subscription one day after I noticed they charged my credit card without notification. They did not want to reimburse me for the whole year even though we do not want to keep the subscription. They said I was one day late to cancel so I had to swallow the $49.99 subscription. Great company! So sad we really liked their product.

I purchased a GoPro 8 Black 10 months ago. Cam had a red light in the front of the cam. Checked their website for help. Found out these cameras have an existing problem with this issue.
Called customer service, advised all info they promised will get back to me which they never did. I waited 48 hours then i called back to find out because of the place I purchased it from they are not an authorize dealer. I argued with them on who cares where did I get my cam from since is still a Gopro Product they should honor the year warranty so they refused.

I will never buy a gopro product again.

I ordered a camera and delivery was late. I called in customer service to cancel the order. Half of it was delivered and half intercepted & sent to warehouse. It has been more than 1 month now and no refund.

Whenever I call the customer service, they always say that they will respond in 3 - 5 days and none of them have ever responded.

It is very disappointing, poor and sorry service for a company like GoPro. If I had known earlier, I would never have bothered ordering from here. I would have gone with better camera options from good companies with actual customer support.

Purchased a camera package for a Christmas gift and the day after receiving the price went down $10. I asked for a refund of the difference (every company I have dealt with in years of buying on line happily do this) and they refused. Would rather me return it and purchase another one. Horrible customer service is right.

My Gopro stops recording randomly. I had tried all the fixes I could find online. Customer support were useless, offered me advice on updating firmware and formatting SD cards, which I already knew. Very expensive waste of money.

I purchased a brand new Hero 10 Black that had an issue, so I contacted GoPro Support. They had me perform a few troubleshooting steps, submit a sample video, then they emailed me a return label. I sent the camera back and received a brand new replacement within two weeks. Their customer service reps were very professional and courteous, I had an overall great experience.

Received a pending charge on my credit card for 'automatic subscription renewal'. Reached out immediately to GoPro. Took them two days to respond back via phone call (they never even picked up the Chat window). Customer service rep said there's nothing they can do and refuse to remove the charge that still showed pending on my credit card. They offered a free mount for my troubles. I will never buy another one of their products again. How can a company that size play these sort of games? Most reputable companies at least send you a reminder of a pending renewal.

Great Picture, but getting sound into it from an external mic is a nightmare, you need at least 2 different adapters, which will lose connection when moved, so no sound, just too much trouble. Sold it and then some months later was hit with the annual subscriber $69.99 with no advance warning. I contacted Go Pro the next day to arrange a refund but of course it is in the terms they don't do refunds. It took over a week for them to get back to me via email to explain this, but that I could continue to use the subscription? I replied, but that bounced back as *******@gopro is a no reply email address. Cannot contact them via email. Never buy one, this is a shonky company.

Another company using bait and switch, offering free subscription but really they're counting on you to forget to cancel in time since you haven't used the service once since you got it and totally forgot it existed. Yay, you're making money off people who are too busy to read through all their junk email to find a renewal notice sent during thanksgiving, what a great way to make money? Wouldn't it be better to make money from a great service that people willingly pay for and use readily? I keep and pay for many subscriptions because they are a good value and I get much use out of them, and because the companies have good customer service and policies. Why anger and alienate customers who will in turn write negative reviews about your company, and warn others to avoid you? Just makes no business sense, unless of course you don't stand behind your product and just want to make money in a dishonest way.