AdoramaReviews 480

I bought Photoshop elements from Adobe and had problems with installation. After three weeks of frustrating round-and-round I gave up. I will take the loss and will buy it directly from the company instead of this third party.

I placed an order and never received it. When I checked, the status showed it was delivered, but my Ring camera footage revealed that it was stolen. I contacted customer service and the support I received was terrible. The representative told me to file a police report so the police could talk to the person who stole the package—an absurd suggestion.

I requested to speak with a supervisor but they couldn't get one. The representative then mentioned that their website doesn't state that I'm responsible for paying if the item is stolen (after I asked). Frustrated with how much they suck, I'm now heading to the Better Business Bureau to file a formal complaint. This will be the last time I order anything from them.

I was told a specific number over the phone that my camera was worth. I was selling my beloved camera to pay for my wedding. Then I get to the store and Eric is not there. Remember the name Eric here because he truly needs to be fired. I spoke with his coworker who then gave me a lower number. Then Eric returned and gave me an even lower number than his coworker. I explained to Eric that this was beyond ridiculous and why would I ask for a quote to begin with if he was going to lowball me this much and he knows its to pay for my wedding. Next time I am selling something I truly value, I will go to B and H. And hopefully they dont hire Eric after he is fired here. Someone please fire Eric. And if you are ever selling your things, do NOT speak with Eric as he does not care.

Well today I ran out of the black ink and I opened the ink, the new ink and tried to put it in my Epson printer, and it wouldn't go in, it did not fit, so I looked at it and looked at it, and sure enough that little things in the back are not the proper fitting for my printer, so I looked at the sales receipt And apparently Epson makes another 157 LLK black ink for probably another machine. I don't know but I did call today. The man hung up on me. He would not let me talk to a manager and then he called me back and asked me if I opened it and I said yes I told you I tried to make it fit today and it wouldn't fit and he just told me you know that it's not returnable. And I'm like what? And then and he already hung up and I was still talking. This is very very bad service that adorama is having I'm 69 years old. Don't need to sit here and wonder why Epson made two ink cartridges with the same look and the same number on it I should not have to pay $33.88 for something because it's past the 30 days that simply ridiculous I need a refund or a replacement. This is unfair. You guys make a lot of money and you should not be taking advantage of us people who just wanna print something.

Very worse and bad experience. Company is mafia and money stealing. I return the item but they still charge me.

Called in to ask about an item on backorder. As soon as I stated I was going to wait on ordering until stock arrived, I asked a following question and was hung up on promptly. Seems these guys at Adorama only care about taking your order and don't care about any other part of customer service. Learned quickly that this is a company that needs to be avoided.

>I've purchased some new and used equipment from Adorama and they fooled me into thinking they are/were a reputable company.

My mistake was accepting their offer for two lenses I want to sell. Their offer was either a total cash trade-in of $984.19 or store credit of $1,003.87 which seemed fair, but as I was about to find out it's just a ruse.

They falsely claim that item inspection may take up to 3 business days, but
After sending them my gear, they did nothing, zero, zip, nada with my order for over a MONTH.

Three emails yielded ZERO response. Chatting with customer service is also a waste of time because the Adorama Trade-in Dept. for unknown reasons is outside the customer service realm.

But oddly an Adorama CS Ambassador did respond to Facebook Messenger and asked m to email her. Although she was somewhat helpful, and acknowledged "I understand your frustration completely, and I sincerely apologize for what happened. There's absolutely no excuse for the trade experience you've had with us."

After several emails with her she returns with the final insult of offering $807.00 -- $177.19 LOWER than their lowest offer.

Beware that Adorama is not reputable and is a bait-and-switch company.

Searched for the Glow modifier (used) on Google and got results including the one pictured below that clearly shows the items as having free 2-day shipping and zero shipping charges. Clicked on the link, added to my cart and at checkout, a shipping charge of $15.20 was added. Contacted customer service via chat and was told - repeatedly - that only new items qualified for free shipping. Sent her link to the search results as well as this screenshot and still got the same reply. She said that if I had an issue, I needed to talk to marketing as she was sales -- duh, I was trying to buy this item as it was advertised. So instead of deducting the shipping charge, processing my order and then her contacting marketing to let them know that there was an issue she put the 'blame' and legwork on me, the customer. Posted this on their FB page and a different person responded asking me to send the link to her email address - which I did but it was already in the chat transcript so no sure why she did not have access to it - and got a reply that she would forward to marketing. So, at the end of the day, Adorama does not live up to what they advertise - clearly advertise - which makes everything else they state suspect, especially condition of items.

They are very shady in the estimates for trade in values. Get different answers and price points. Also pre ordered a body camera, did not ship when came in even though was listed on their website as available and even was told it was in stock. Will not recommend, trade or buy from this company. Not a great experience at all. Customer service is terrible

Bought a Evo 2 battery, and it didn't work so I sent it back. They said no problem they received it and would repair or replace it in 30 days.
30 days later I contacted them and they said 90 days, contacted them again at 80 days and they said they never received the battery and to take it up with UPS... UPS has a signature of delivery from them. Adorama will not answer emails or phone calls. Shady company with more than a few BBB complaints.

I placed order for golf range finder and paid for on Oct 2. Later I knew that shipment would be made on Oct 9 due to shop's holiday. If I was informed its long holidays when I made order, I would never use this shop. Anyhow I was noticed arrival time Oct 11, Unfortunately I have not received item yet as of 20:00 pm PST. It is not fair that they took my money long time ago but item is not in my hand yet.

I placed an order for a laptop. For some reason they needed additional verification. I immediately emailed them at the email they provided. They didn't respond. Few days later they just canceled my order and the laptop was not available anymore. They did nothing to rectify the issue. Terrible service and customer support. Stay away.

I regret dealing with them recently. I was shopping for a good price on used (E+ quality) cinema camera for several months. Finally there was a deal, price was sweet and the camera was technically new. The next day the order was put on manual HOLD. Then they started to ask me questions about my landline phone! Not a cell. I realized that they do not have camera in stock. Just a false advertising to attract more internet traffic. They are clowns

Bought a new piano and was delivered pretty quick. The piano did not come into original packaging, but an open box. The package was 3 boxes taped together. Without the original packaging, I am not able to send in the mail in rebate. Customer service said they will try to find the box as a solution, which tells me they don't care about customers and quality of their company. I am now getting harassed to return the item which I was told to wait for two days. I hope they figure out their mistake and make it right to the customer.

Adorama charged my credit card for an unauthorized charge and shipped me a lighting stand I did not order. It took months of emails and calls to customer service (which is all now done in the Philippines) just for them to have the package picked up and returned and then my bank went after them to get the money back. It was a nightmare! If they have your credit card on file, watch out, they are total scammers.

Took a month to get a refund that is supposed to take 3 days. Kept changing story.had to get bank involved

Adorama refuses to ship my item. It's been over a month and they keep telling me it will ship the next day. Email support and phone support have been rude, sarcastic, and have threatened to "throw away" my item. I'm so surprised by this exchange and their incredibly unprofessional and childish behavior. I would just like my item.

NEVER EVER purchase from these jokers. I was told by customer service person Julio that I would receive my purchased product in "a few days." I needed it for film shoot. (insert laugh here)

I received an email saying it went arrive 7-10 days later. This is unacceptable and I wanted either a full refund or for them to expedite my purchased product in the promised time.

Was on the phone for an hour going in absolutely nonsensical circles with people that are either oblivious to common sense, or going off of a script. One person from the Philippines had no clue as to what she was saying. We will be sharing our experience with everyone.

Bought a gopro hero 11, after 24hours they emailed me a verification for my credit card, they said they cannot accept credit card and I need to wire transfer them a payment with $20 processing fee and it takes 10days for them to receive it. Scammer

I bought a drone from this company and it was shipped in fulfilled by Amazon. I had the drone for less than 14 days and ask for a refund. Return the drone in brand new condition only through the drone maybe 30 minutes because it was too small to fly in the area I live in with the winds here. The drone was $989. They charge me a $480 restocking fee because they claimed that I sent the drone back late I have since then contact Amazon and Amazon filed an A-to-Z claim against this company adorama to give me a full refund, I would never recommend anyone shop with this company. I when I spoke to a representative for adorama, they were very rude. They didn't want to help me in the situation and refuse to give me any more money.