David S.

>I've purchased some new and used equipment from Adorama and they fooled me into thinking they are/were a reputable company.

My mistake was accepting their offer for two lenses I want to sell. Their offer was either a total cash trade-in of $984.19 or store credit of $1,003.87 which seemed fair, but as I was about to find out it's just a ruse.

They falsely claim that item inspection may take up to 3 business days, but
After sending them my gear, they did nothing, zero, zip, nada with my order for over a MONTH.

Three emails yielded ZERO response. Chatting with customer service is also a waste of time because the Adorama Trade-in Dept. for unknown reasons is outside the customer service realm.

But oddly an Adorama CS Ambassador did respond to Facebook Messenger and asked m to email her. Although she was somewhat helpful, and acknowledged "I understand your frustration completely, and I sincerely apologize for what happened. There's absolutely no excuse for the trade experience you've had with us."

After several emails with her she returns with the final insult of offering $807.00 -- $177.19 LOWER than their lowest offer.

Beware that Adorama is not reputable and is a bait-and-switch company.