Adorama

Very unsatisfactory and a nightmare of an experience. Would not recommend company or purchase anything from company again. Poor customer service and lack of truthful communication with customer on progress of claim. Purchased a camera and received a camera box with the camera missing. Reported immediately and took videos and pictures of package received. Customer service was called almost daily and the generic response of "we will contact you in 1-2 business days" was received but they did not call or attempt to contact customer back. The customer went to adorama in New York to address concerns and had to wait over 6 hours in lobby with no resolution. Customer had to wait Over 2 months before a refund and resolution was received. Customer had to get their bank involved and after the bank mentioned possible legal proceedings, a refund was made promptly. Customer had to pay $120 in shipping for this ordeal.

For the second time, out of 4, Adorama has messed up my order and is making a federal case out of fixing it! I ordered 2 two-packs of Lexar SD cards and they sent only one but charged for both. It has been about 10 days of back and forth and they still can't just put the second set in an envelope and send it. It's simple - they left the item out of the box and all they have to do is ship it. Instead I get emails telling me they are checking into it. B&H Photo would have just sent the missing item on the same day they received the message that the order was incomplete. Never any questions or hassles with them. Will not order from Adorama again no matter what the deal. Customer service is terrible.

Just received another order from Adorama Camera. Placed order yesterday - received less than 24 hours later. If that's not excellent service, I don't know what is! Packaging was perfect and the item is exactly what I needed. I'd give 10 stars if I could

I have used Adorama extensively with never a problem. I have bought new photography gear and used gear. Every experience has been outstanding. The 30 day return policy is a huge bonus when buying used gear. I have found the ratings on used equipment to be at least as good as it states, usually better. I outfitted almost my whole studio through them and they have always been helpful. I literally an not say enough good about them. After spending tens of thousands through them, I can honestly say I am very comfortable using their services.

No problems with the headphones themselves, they are fantastic. My only issue is how they are shipped. They are shipped in the manufacturers box which has their name and branding all over the exterior. Not a good thing when these products are left on the front porch or door step of townhouses or apartments. It should be packed in a plain box that doesn't reveal the product and also offers more protection for expensive items such as these headphones.

Bought a Magic Mouse for $59.99, $39.99 after $20 rebate. Filled out the online form and mailed in all my materials and received a denial a week or so later due to incomplete rebate form. Email said I was missing the serial number barcode, which does not exist.

Clever deception to make the rebate requirements impossible to complete while simultaneously making this fact impossible to know prior to purchase.

Adorama's business is fraud.

UPDATE:
I messed up. The serial number WAS on the package. I was too rushed, saw the one UPC and assumed that was it. There was another in an unusual spot on the packaging.
After sending that in my rebate was promptly approved.

I bought a digital VHS convertor from Adorama through Amazon. After many hours of struggling to get the product to work and then many hours of talking to Adorama, Terratech, Amazon, etc., Adorama promised to take the product- this is after extreme perseverance and threats to report them. Now that i ask them to return the product which has never worked, they will not take it back and refund or replace it. I spoke to 5 people in one afternoon there and each person gave misinformation, some hung up and the manager has not returned my call. Can this all just be negligence or intentional-- I wonder. I would give them a very low rating. Spread the word and protect others from these people.

Ginger D., Kent CT

Matthew Jacob Worst Business Solution and reps around!
Worst Business Solution and reps around!
Matthew Jacob is beyond rude, doesn't listen, can't places orders correctly nor has the respect to respond politely to clients. I Understand this company is in New York City, but please that stereotype should stay on the street, not in a place where you serve clients consumer and businesses around the world! This type service is uncalled for.

Order shipped late and arrived late and damaged. When I called to see about a damage refund (it worked so I wanted to keep it) all they wanted to give me was $25 on a $900 order. They decided $50 was ok but I've been waiting on my refund for over a week now. Contacted them 5 times for this one refund and I just get the same "it's been requested and should be in your account in 2 days." Customer service lies to you just get you to hang up the phone. Currently waiting on a supervisor to call me back but I doubt that will happen.

Stay far away. I ordered an expensive Epson printer from them. It had a $250 rebate, but required the UPC code from the carton. The carton came damaged with pieces of outer cardboard ripped off, and among them was the UPC code. Adorama would not do anything about it, so I was out $250.00. I will never buy anything from them again. They were responsible for getting everything to me in one piece, and they did not, but they would not make good on their problem.