Deborah B.

Very unsatisfactory and a nightmare of an experience. Would not recommend company or purchase anything from company again. Poor customer service and lack of truthful communication with customer on progress of claim. Purchased a camera and received a camera box with the camera missing. Reported immediately and took videos and pictures of package received. Customer service was called almost daily and the generic response of "we will contact you in 1-2 business days" was received but they did not call or attempt to contact customer back. The customer went to adorama in New York to address concerns and had to wait over 6 hours in lobby with no resolution. Customer had to wait Over 2 months before a refund and resolution was received. Customer had to get their bank involved and after the bank mentioned possible legal proceedings, a refund was made promptly. Customer had to pay $120 in shipping for this ordeal.