Be aware that Ionos can trap you into buying something you don't want.
I had been a customer for years and had approximately 150 registered domains. I was gradually transferring them to a new registrar as Ionos prices were no longer competitive.
There user interface is slow and clumsy and perhaps intentionally so. It takes navigating seven pages to cancel a contract. If you have a significant number, canceling becomes a Herculean task.
I *thought* I had turned off all auto-renew, but apparently there were two that I hadn't. Well, shouldn't matter because I had no valid payment methods.
Turns out, Ionos, will charge you in this circumstance, even if you've transferred the domains to a different registrar. They will extend you "credit," I guess to do this? Then they'll come after you for payment and eventually sell your "debt" to a collection agency.
Further, they refused to help me cancel my domains with them. I was required to do it all manually which, since I had about 150 domains, took over five hours.
Yeah. I am not a fan of these people. :(
Concerned to see this - please email me: helen@adorama.com with your order number. You didn't note what the response was when you emailed the rebates team to enquire about this; if you can also forward their response to me, it would be helpful. Best wishes, Helen Oster Adorama Camera Customer Service Ambassador. Helen@adorama.com