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I purchased GoPro 10 hero black online last week and I want to return now. I went to refund page and it say my email and order number isn't matching

asked by Ankita S. on 11/8/21

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Copy of my complaint. Still waiting on reply... To Whom it may concern, Following my lengthy phone discussion today with Kate from customer support regarding "faulty dive housing" resulting in complete camera failure, I'm sending you photos that you requested. Yesterday I purchased a Dive Housing from one of your official agents here in Waikiki Hawaii, The Bike Factory and the first time I went to use it today, the housing has leaked and now has completely damaged my camera and memory card holding all our photos of our holiday. As discussed, I believe the product that was sold to me to be faulty and I'm now requesting that you replace my Dive Housing and my camera that was damaged due to this faulty GoPro product. This should be a non issue to a reputable company such as yours and rectified and replaced in good faith. I find it very disappointing that so far you have acknowledged possible fault but not offered any suitable compensation to reimburse me for losses that your faulty product has caused to my own personal equipment. I find the 40% discount as compensation to replace damage caused by your faulty product not acceptable. In summary, As the goods sold to me are defective, by law, it is your responsibility to replace the defective and damaged products it has caused. I await your reply by return with this matter.

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