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GoodRxReviews 605

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

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Tennessee
1 review
1 helpful vote
Follow Ben G.
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Awesome.
December 7, 2015

Lost my health insurance last month and saved $102 on Adderall XR 30mg caps at Walgreens using GoodRx. $75 is still worse than the $10 dollar copay before but it's much better than $177!

Date of experience: December 4, 2015
Canada
1 review
2 helpful votes
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They claim they GET you name and date of birth, but then strip it from the rest of the info - kinda like the NSA and the Feds.
IF that's true, why do they even get it in the first place.
As far as pharmacys not taking it, all they have to do is scan the coupon in - if they don't at least do that - instruct them on how to do they're job.

Date of experience: December 2, 2015
New York
2 reviews
3 helpful votes
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My most recent Rx cost $37.00 instead of the usual GoodRx discount price of $6.94. When I went to pick up the prescription they told me that they were no longer honoring GoodRx or another similar discount company. Bottom line was "do you want it or not?" Nice surprise! Have to begin looking for another supplier who will be ok with GoodRx. Problem is, now that all prescriptions are electronic, the doctor needs to know in advance where to send it and if the vendor will cooperate.

Date of experience: November 27, 2015
California
1 review
5 helpful votes
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Another Scam
November 28, 2015

Neither Walmart or target accept Rx coupons don't waste your ink and paper.

Date of experience: November 25, 2015
GoodRx R. — GoodRx Rep
over a year old

Hi Melvin - we are contracted with both pharmacies. Would you mind emailing us at info@goodrx.com so we can find out what happened? Thousands of people use GoodRx every day without issue.

Texas
1 review
4 helpful votes
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I went to pick up my 1 prescription at CVS (no insurance) and they said it'd be $110. Looked it up on goodrx and it was only $9 at target! And got my other one there for $7 (not sure how much that one would have been). Awesome site. Would recommend to anyone.

Date of experience: November 13, 2015
Missouri
1 review
6 helpful votes
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To say I had a few doubts is an understatement. I thought it had to be too good to be true. My mom's medicine is over $700 for a 3-month supply at some places. The absolute cheapest I could find was $240. But with this coupon I was able to get it for $101 at Target! I was already to fight with the pharmacist, or with the GoodRx customer help line, or both. But when I presented the coupon, there was no problem at all. I. Was. Stunned. And very pleased! Don't know how it works, but it really did for us.

Date of experience: November 7, 2015
Michigan
1 review
3 helpful votes
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Saved over half off!
November 7, 2015

I was prescribed a medication that needed prior authorization from my insurance company before I could fill it. Instead of waiting a week or two for the process to finish, I decided to pay for the script out of pocket - the GENERIC was even $175! I looked online for coupons, downloaded the GoodRx app, typed in my prescription and it showed me that the Walgreens near my house had it on sale for $75! (only applicable without insurance). I brought my phone with me and showed the pharmacist, and they typed in the code, and gave it to me for $75 no questions asked - I was out of there within 10 minutes! Can't believe I saved so much THANK YOU GOODRX!

Date of experience: November 4, 2015
Florida
4 reviews
5 helpful votes
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Not bad
November 6, 2015

I've used this website a few times for coupons on my medications. I like that it lists several stores and their prices for your medicine so you don't have to physically go there or call to price it out. You can have your medication mailed to you in some cases. It's worth a look, every little bit helps.

Date of experience: November 3, 2015
Alabama
1 review
5 helpful votes
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Much better now
October 28, 2015

More and more pharmacies are now accepting Goodrx and Goodrx gold programs. CVS was not participating but does now. Publix is still a holdout. Walmart DOES take the coupons but you have to shop around to get the best price everytime you fill a script. Kroger is the most consistent place to go. I still save money using the programs.

Date of experience: October 25, 2015
Georgia
1 review
8 helpful votes
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Didn't get the discount
October 16, 2015

We printed the coupon and went to Walmart to get Clarithromycin 500 mg, 28 tablets. They didn't give us the discount we were supposed to get according to the website. So, we couldn't buy using it. We found another card to get another discount but not as low as in the website. We would recommend to try with different pharmacies if you print a coupon and see if it may work. We had prescription in Walmart and also the website gave the price for Walmart. But didn't work for us.

Date of experience: October 13, 2015
GoodRx R. — GoodRx Rep
over a year old

Hi Steve - Our prices are based on contracts with the pharmacy. If you have any issues, we'd love to know about them and it's easy to resolve. Please email info@goodrx.com so we can help?

Nevada
1 review
5 helpful votes
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Worked for me!
October 15, 2015

Worked for my Rx at the CVS in Henderson, NV (Whitney Ranch). The pharmacy tech warned me that the discount may not be as high as stated on the coupon, but it was. Had it not been, it still would have helped. I saved about 31% on my Rx. Thanks!

Date of experience: October 11, 2015
GoodRx R. — GoodRx Rep
over a year old

Happy we helped!

Virginia
1 review
3 helpful votes
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Are you all going to be here next year, I sure hope so... u save me more than my insurance does...

Date of experience: October 10, 2015
GoodRx R. — GoodRx Rep
over a year old

We're here to stay!

Ohio
1 review
12 helpful votes
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Walgreens in Alachua, FL refused to accept coupon for a hydrocortisone cream. Said it was below what it costs them. Tried CVS in High Springs, FL. Was told they would accept. Had doctor send prescription to CVS. When talked to them, said could not accept coupon. After calling GoodRX and complaining, I called CVS back and put pressure on them. After some consultation with the pharmacist, they came back bright and cheery and said they would accept coupon. My take on all this... be persistant. Make sure you have a card from GoodRX with group and membership numbers. Go in to pharmacy in person. Have pharmacy call GoodRX.

Date of experience: September 26, 2015
GoodRx R. — GoodRx Rep
over a year old

We're happy to help resolve any issues - just email info@goodrx.com.

Georgia
1 review
8 helpful votes
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About 2 years ago, one of my prescriptions went from $4 to $52 dollars. I wasn't very happy with that so I started looking at the internet for something better and found Goodrx. Thought, well it may be a scam but tried it anyway. Goodrx said the cost that $52 prescription would cost just over $5 at another pharmacy. I went to that pharmacy and lo and behold, the price
For the very same prescription was $5 and some change, just what the Goodrx coupon said it would be. Since then, I've started using Goodrx on about half of my meds. It works for me!

Date of experience: August 27, 2015
California
2 reviews
9 helpful votes
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WooHoo!
August 12, 2015

I used my coupon at Walmart for two prescriptions that would have cost $185.00. I saved about $100.00 and paid $82.00. The tech did not blink an eye when I gave him my coupon. It worked like dream.

Date of experience: August 9, 2015
Georgia
1 review
1 helpful vote
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Saved over $600.00
August 11, 2015

I was shocked to find my sister in law's medication was so inexpensive at a time that we were in need! Thank you GoodRx and Wal-Mart!

Date of experience: August 8, 2015
New Jersey
1 review
18 helpful votes
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Buyer Beware
August 10, 2015

The problem with GoodRx is that they are known as an aggregator. They use several sources to find discounts and don't actually negotiate pharmacy contracts themselves. That said, it should be a good business model like Priceline and other online shopping services. However, GoodRx uses National Drug Codes of massive quantity purchases typically found in large mail order warehouses so their coupon price is often less than the pharmacy's cost for the drug. That is why several people and pharmacies complain that their coupons are invalid.

Date of experience: August 7, 2015
GoodRx R. — GoodRx Rep
over a year old

Hi Al - thanks for your post. GoodRx simply lists available discounts that the pharmacy has contractually agreed to accept. We don't dictate prices to pharmacies, and we're happy to work with pharmacies if there are ever any issues. Feel free to contact us to discuss further.

New York
1 review
7 helpful votes
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I just used this for a prescription at the Walmart pharmacy. The prescription was $98 for a 30-day prescription. Someone told me to try this app. I downloaded it and was able to get the prescription at the same Walmart Pharmacy for $17.02! They honored it, but they didn't have that rate available at a nearby Walmart. So I guess you have to go by the location. But in short, I was pleased as punch!

Date of experience: July 28, 2015
GoodRx R. — GoodRx Rep
over a year old

Happy we could help!

New Hampshire
1 review
4 helpful votes
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50/50 crap shoot.
July 28, 2015

If you can find a pharmacy that honors this. It appears to be the better of the apps I've found. But I have a med goodrx didn't honor their coupon, and they changed the coupons since I used it. Luckily I have the coupon saved as it was, but they refuse to honor it, and come up with lies and bogus explanations as to why they don't have to.

Date of experience: July 25, 2015
GoodRx R. — GoodRx Rep
over a year old

Our coupons are accepted at most phamacies across the US; if you've had an issue please email us at info@goodrx.com so we can look into it? Thanks

California
1 review
7 helpful votes
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It worked great
July 25, 2015

I see some people here complaining. Well, I believe that goodrx is great because I still don't understand why they give us this discount. I had no insurance and the prescription that I take cost 215$ with good rx I pay 32 $ so it is a blessing!

Date of experience: July 21, 2015

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


goodrx.com
Founded in 2011
Santa Monica, CA