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GoodRx

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Iowa
1 review
3 helpful votes
Follow Mary R.
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GoodRX is AWESOME!
January 25, 2016

My veterinarian wanted me to pay $111 for 120 pills of my dogs seizure medication, I asked them to call in a script to CVS Pharmacy instead & used the GoodRX app & got it for $23 for 180 pills! Thankful this worked!

Date of experience: January 22, 2016
Michigan
1 review
0 helpful votes
Follow Sheila H.
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Between my hubby & I we have 18 scripts a month, GoodRx Gold has been a life saver
Our pharmacy was happy to use it for us we use CVS. Thank you for our saving we lose health insurance do to this pandemic

Date of experience: July 2, 2020
Indiana
1 review
12 helpful votes
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Jan 13 went to Wal-Mart Brazil, IN to get Terazosin 10mg. 30count. Good RX price 4.00 Wal-Mart 16.75! I left went to Kroger transfered prescription where Good RX. Price was 5.65 Kroger price 17.50. So after driving wasting my time trying to get Good RX discounts I left without my prescription. I then called Good RX *******341. Of course I'm put on hold for over 15 mins, I gave up any hope of getting help. This is second time I have tried GOOD RX with prices not even close. Of course GOOD RX is never wrong and the customer should've done something else like hold on to the phone for God knows how long to talk with customer service. What a joke!

Date of experience: June 27, 2017
GoodRx R. GoodRx Rep
over a year old

Both pharmacies accept GoodRx. If you're having an issue, please email help@goodrx.com.

North Carolina
1 review
10 helpful votes
Follow Jesenia S.
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Went to my local CVS to use the coupon which referred to me by my doctor. The pharmacy went to apply and it came back as $1500. 00! Online it said the price with coupon for that medicine would be 32.75. Couldn't believe it. The pharmacy couldn't tell me why it didnt work.

Date of experience: August 26, 2016
GoodRx R. GoodRx Rep
over a year old

HI Jesenia - our prices are quite accurate, so we'd like to figure out what went wrong. Please email help@goodrx.com so we can make this right for you.

South Carolina
1 review
6 helpful votes
Follow Noreen G.
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Have been using GoodRx for about a year now. At first, there didn't seem to be any problem with the prices quoted with the online coupon and the drug store prices. However, recently I have run into a problem with pharmacies honoring the prices quoted and what they actually charge for the prescription. Example: Nitroglycerin tablets at Kroger should have been $13,58 as per online coupon. But, when filled, Kroger wanted to charge me $44 saying a disclaimer on the coupon states prices were only suggestions. It was at their discretion to honor the coupon or not. So, I took my prescription to Walgreen and although I ran into the same issue (coupon was for $15 and changed, Walgreen charged $21) with the Pharmacist complaining that GoodRx was not reimbursing them to make up the difference in pricing. Not sure if this will continue, but either way, make sure you check with the pharmacy on pricing when using GoodRx coupons so you are not caught off guard when picking up your prescription.

Date of experience: March 2, 2017
GoodRx R. GoodRx Rep
over a year old

We can help. Please email help@goodrx.com. The pharmacist was confused - we don't reimburse pharmacies anything.

Texas
1 review
6 helpful votes
Follow KIM L.
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I waisted my time for 2 hours, could not see where i could do it, easy cancell anytime, yes right.!
Finally i had to call to cancel, the woman who helped me asked me all kind of questions
I just want to cancel. Omg!, she just on and on.
I guess sign up is easy, cancel is imposible.

Date of experience: January 29, 2020
GoodRx R. GoodRx Rep
over a year old

Hello Kim! We sincerely apologize for the trouble that you have experienced trying to cancel your GoodRx Gold account. We will be sure to address the issue with cancelling. Please let us know if we can help you with anything else.

Georgia
1 review
10 helpful votes
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Inconsistent
August 24, 2018

My husband and I printed out GoodRx coupons for shingrix vaccine and went to Walmart. They refused to honor the price and showed us on the computer that it was GoodRX that said the coupons were no good for That vaccine. Go figure that one out.

Date of experience: August 24, 2018
Ohio
1 review
3 helpful votes
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It really works.
September 14, 2018

When I fell in the old folks donut hole I started looking around for alternatives and cheaper prices for my Advair Rx. The retail price for this drug is about $1200 a month. I found AirDuo generic at Walgreens for $100 a month and my lung doc wrote me a prescription for it. The GoodRx coupon worked for me for $50 a month at Walgreens. Not only did GoodRx save me 50% but also pointed me to Walgreens because they have the best prices for AirDuo. GoodRx pointed me to Kroger for another one of my meds where Kroger was substantially lower than any other place. It just works - easy. No more donut holes for me!

Date of experience: September 14, 2018
Washington
1 review
7 helpful votes
Follow Darci O.
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I have never used GoodRx before & was excited to save over $60/ month when I found a prescription at Safeway advertised for $34 (I've been ordering from Canada). I didn't call before I went (and don't shop at Safeway normally)but the pharmacist said their price was over $200 so she couldn't sell it to me for the GoodRx advertised price they'd lose money. When I called GoodRx I was told the prices shown were only estimates & do not have to be honored by the pharmacy & to call around to see if I could find a place to honor the estimated price GoodRx shows. I feel this is false advertising - if you don't know for sure that a pharmacy will sell meds at that price - don't advertise it, very misleading. Also, like I have nothing better to do than call all over town. I have not called around yet but when I get time I may try - still very irritating!

Date of experience: July 21, 2016
GoodRx R. GoodRx Rep
over a year old

Hi there - our prices are accurate, and if you are being told otherwise that's incorrect. Please email help@goodrx.com so we can assist and make you happy asap.

Georgia
2 reviews
5 helpful votes
Follow Karan S.
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You only can get the lowest price if you pay a $36 annual fee to Good Rx, which isn't extremely high, but dont say "no membership required and that it's totally free, when it's not.

Date of experience: April 7, 2020
GoodRx R. GoodRx Rep
over a year old

Hey Karan! I believe you are viewing the KrogerRx Savings Club prices! You can view the free GoodRx discounts by going to www.goodrx.com. If you have any questions on how to navigate the site, feel free to give us a call at 888-799-2553.

West Virginia
10 reviews
24 helpful votes
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This is nothing more than a scam since they offer it to people who receive Iowa Medic-Aid and pay only $1.05 per prescription. Even their top discount of 80% can't match $1.05.

Date of experience: July 18, 2015
Florida
1 review
7 helpful votes
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Rejection of coupon
January 10, 2017

Just tried to use your coupon at Publix in Ft Myers Florida, and they told me they don't honor them. Instead of the price being about $7.00 it was to be around $40.00.

Date of experience: January 10, 2017
Missouri
2 reviews
1 helpful vote
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Refused!
April 15, 2016

CVS ******* S. Memorial Tulsa, OK. Refused my GoodRx coupon. When I asked her why, she said "we actually lose money so if the coupon is not already on your profile we can't add it!"

Date of experience: April 12, 2016
GoodRx R. GoodRx Rep
over a year old

Sorry for your issues - sounds like a confused pharmacist. Coupons can always be added to a patient's record; that's simply incorrect. Please email us at help@goodrx.com if you have issues and we can help resolve.

Texas
1 review
2 helpful votes
Follow Guy M.
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I am a veterinarian and recommend GoodRx for our clients, especially on long term medications. Have not had any bad reports from clients except for Wal-Mart, and I've used it, too, at Walgreen's. I HAVE heard though that Wal-Mart is not accepting GoodRx coupons for pets. I can't verify this, but generally discourage owners from Wal-Mart for that reason. Perhaps GoodRx can elaborate?

Date of experience: April 25, 2016
GoodRx R. GoodRx Rep
over a year old

Thanks!

Texas
1 review
0 helpful votes
Follow Stephanie B.
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I NEVER get the price quoted on my GoodRx app at my local CVS pharmacy. I'm a cancer patient and my funds are very limited with having to survive off of one income! So yes from $200 to $40 is AMAZING but when it's quoted to be less than $15 and then you go to pick up your needed medicine it's a bit harder on an already almost empty pocket

Date of experience: August 12, 2022
GoodRx R. GoodRx Rep
over a year old

We'd be happy to contact CVS pharmacy on your behalf, Stephanie! Please give us a call at 888-799-2553.

District of Columbia
1 review
14 helpful votes
Follow Tina W.
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I came here to leave a good review for goodrx. Not bc my coupon worked. But because of how friendly and helpful their customer service was to me when i called for their help in trying to. And Honestly I am a bit confused by some of the bad reviews here?... I mean people do realize their services are FREE right? So if your price changes from 15 bucks to 20 and the self pay cost is still well over what you're paying. Then whats the problem? You're STILL saving a ton of money! And no harm if it doesn't bc its a FREE service! Americans today really do have this false sense of entitlement! And heck at least you're not paying them to tell to pay some ridiculous amount of money for your prescription like we all do from our lousy health insurance provider! Honestly I dont think the ones here complaining about their cost going up have ever really known what its like to chose between a 600 per month medication that could save your life or putting food on the table! Or they would not be complaining about such petty things like a long wait in line at the pharmacy or a 10 dollar mark up on a drug they are STILL saving a ton of money on! Either use their FREE service or dont! Its that simple! And be grateful that companies like this even exist!

Date of experience: December 13, 2016
GoodRx R. GoodRx Rep
over a year old

Thanks for the kind words. Appreciate it.

Arizona
4 reviews
15 helpful votes
Follow Mike M.
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Do NOT use this app. It is nothing but a SCAM to get you into a pharmacy so they can give you some lame excuse why the price for an epipen (for example - just one of five attempts at using this scam app) at Walgreens is NOT $126.38 as advertised but actually over $358.00 to $663.00 at CVS and not 142.75. (think i am kidding, try zip code ******* and see. But rest assured when you get to the bottom of the list where the price is right there at retail everywhere on the planet. Bingo! NOW ITS AVAILABLE AND ACCURATELY PRICED. And ALWAYS in stock.

Date of experience: January 3, 2018
GoodRx R. GoodRx Rep
over a year old

Hi Mike - sounds like you had an issue - we’d love to help - please email help@goodrx.com?

California
1 review
9 helpful votes
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Lies
January 20, 2017

I changed pharmacy for the cheaper price now come to find out that it will cost me more because their coupons are crap and so are their customer service

Date of experience: January 20, 2017
GoodRx R. GoodRx Rep
over a year old

Our prices are contractually set with pharmacies. Please email help@goodrx.com for assistance. If you've had a bad experience, we'd like to make it right.

Maryland
1 review
2 helpful votes
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Crap
May 17, 2017

Last month paid $55.00 for prescription, went back to CVS to refill and price now is 164.00 and some change. What, that only allow one time use per card.

Date of experience: May 17, 2017
GoodRx R. GoodRx Rep
over a year old

Prices vary. However, we can help. help@goodrx.com

Minnesota
1 review
0 helpful votes
Follow Kimberly H.
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I was using Goodrx because i have a dog with a authoimmune disease and her medication are very expensive, along with vet visit. Goodrx was a life saver. Without Goodrx i could pay anywhere from $30 to $600 dollars. We love our pets, the medication helps her function almost like a normal dog. I went about a month ago to pick up her prescriptions, at this time i was told by the pharmacy Goodrx will no longer help unless the vet has an NPI number ( national provider identifer). With everything going on with Covid 19 now & people out of work, tell me what i should do. I love my Dogs, I take care of my dogs, but i dont know if ill be able to afford her meds. Its hard enough trying to pay bill and food as it is. I dont want to have to put her to sleep, shes a good girl and its not her time. She is only 7. Can anyone tell me where to go from here.

Date of experience: April 13, 2020
GoodRx R. GoodRx Rep
over a year old

Hi, Kimberly. We’re very sorry that you experienced trouble using our coupons at the pharmacy for your pup. Our Advocacy Team would love to look into this for you immediately and ensure this is resolved! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55