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GoodRx

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Texas
1 review
0 helpful votes
Follow Anne R.
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Total scam!
January 4, 2022

I wish I could give it 0 stars. I have amazing insurance, but couldn't get a teledoc appt until the next day. With a painful UTI, I decided to try GoodRX. Big mistake! A robot nurse prescribed an antibiotic that very few pharmacies keep in stock and Walgreens quoted me $82. Apparently it's an antibiotic you take once and insurance doesn't cover it. Please do not use GoodRX! It's a waste of $40.

Date of experience: January 4, 2022
GoodRx R. GoodRx Rep
over a year old

Hello Anne We’re really sorry to hear that your experience with GoodRx Care was not the best. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through the app's message center and we'll be more than happy to help.

Ohio
1 review
2 helpful votes
Follow Alan s.
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Searched and printed current coupon for 9 pills sumatriptan 100mg tab for zip ******* for cvs... price 25.06. (Not even the cheapest price by the way). I saw the disclaimer so was prepared for a possible price difference but not the 122.00 actual price when called the *******911 customer help number printed on coupon was given spiel and price not guaranteed and when challenged the huge difference they said I called the wrong number and was transferred to *******636 who said not connected to goodrx and transferred me to another company rxcard. No one could explain to me why I kept getting transferred or why the drastic difference in pricing. Unbelievable

Date of experience: June 8, 2016
GoodRx R. GoodRx Rep
over a year old

Alan - sorry for your issues. Our prices are accurate and we'd love to help - email help@goodrx.com and we'll get back shortly to help solve to your liking.

Indiana
1 review
3 helpful votes
Follow Sue M.
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Very Good, Good RX
October 31, 2017
Updated review

I went back to the website and it worked like it should. Imagine I could have driven for two hours because of this. I took my printed coupon, transferred my prescription and got my medication filled for the price quoted on the coupon. It was an answer to a prayer. My doctor did not take the time to submit reauthorization to my insurance to help pay for it so I have been waiting for 4 days without medication reapproval. I had no choice but to pay for it myself. My pharmacy wanted $900.00 for it and I got it for about $79.00 with Good RX. I just wish that I had learned about Good RX sooner earlier as I was buying pills a few at a time. Four pills costs 30 dollars while waiting for my dr to respond. I found another pharmacy, Good Rx and looking for a new doctor. So glad Good Rx responded so I could use the website correctly.

Date of experience: October 31, 2017

Confusing website
October 29, 2017
Previous review

When I search the website for Modifinil 200 mg in Danville Illinois 25 miles it gives me Franklin 90 miles away with directions to Danville?

Date of experience: October 29, 2017
Texas
2 reviews
2 helpful votes
Follow mark r.
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Buprenorphine 8 mg 60 count for $106 at Kroger. Sublingual pill is much smaller than the generic at Walmart but has same potency. Thanks for being out of stock Walmart. FYI: a review is worthless if you dont give the name of the store.

Date of experience: June 30, 2017
California
1 review
6 helpful votes
Follow Rhonda A.
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Publix and Walgreen both told me they are no longer taking goodrx because they weren't getting paid. I called goodrx to check this and was referred to the disclaimer that prices aren't guaranteed, how ever that disclaimer is different than not being accepted. Goodrx also told me they have no control over their own website.?

Date of experience: December 27, 2016
GoodRx R. GoodRx Rep
over a year old

The pharmacist is confused - we don't pay pharmacies anything. Please email help@goodrx.com - we can help.

North Carolina
1 review
2 helpful votes
Follow Corey T.
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First time I used it over a year ago it worked great for some meds my wife was takinh that weren't covered by insurance. We recently tried it for the same meds and it didn't give the price the give when you check for prices. Our insurance pays a little on the meds now but they are still expensive. The prices Goodrx lists aren't accurate now by far.

Date of experience: August 14, 2016
GoodRx R. GoodRx Rep
over a year old

Hi Corey - Sorry for your issues. Our prices are both accurate and contractually agreed to with the pharmacy. Typically if the price you receive is different, it's one of three things:

1) You are looking at a price for a different form, dosage or quantity of the prescription you have.
2) Your pharmacist is not entering in the coupon information correctly or otherwise making an error.
3) You aren't using the correct coupon for the prescription - you may need to visit our website to get the current coupon which will get you that price.

We're happy to help further - please email help@goodrx.com.

Texas
1 review
7 helpful votes
Follow Lucinda A.
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I was checking for coupons on estrogen Rx called yuvafem. Good Rx e mailed me this info: Yuvafem 10mcg 8 tablets
Discounted price with this coupon: $71.07
Redeem this coupon at: Walgreens
That included whatever my insurance would pay.
Really? 8 generic tablets. Who buys 8 estrogen tablets? So would 32 tablets cost $284?
My local pharmacy sold me a 30 day supply for $40. No coupon. The name brand vagifem was even cheaper than $284.
Am glad someone was helped by this company. For the majority... its a waste if time.

Date of experience: July 22, 2017
Texas
1 review
6 helpful votes
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Misleading...
June 14, 2017

I have a discount card and it states on the card check goodrx.com to find the lowest prices. So I went to the goodrx website and check my prescription and it said on the website $179 at Costco for Lovaza 1mg 360 pills.
When I went to the pharmacy I got charged 672 or something. I was baffled! There had to be a mistake. I had the pharmacy call the # that is listed on my card and they were no help at all! So I called goodrx directly and they explained to me something about cards and coupons. My point is why do you tell us to check the prices on the card if that's not the price that's very confusing and misleading.

Date of experience: June 14, 2017
GoodRx R. GoodRx Rep
over a year old

Our prices are accurate and we can help. Please email help@goodrx.com? We may be able to get you a refund as well.

Georgia
1 review
24 helpful votes
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Fantasy Hook and Bait
December 6, 2018

I was way ovwrcharged at Wal Mart on my rxs by 27.83. The pharmacy tech didn't run it through my Good RX card. As it turns out if they had I would have paid more. I spoke to a Customer Service Rep at Good RX who said that the drug prices on their site were estimates only. They don't guarantee ANY prices. So of course, their prices would be lower. You have to print out each and every coupon to get the discounted price and the coupon price is not guaranteed. But if you pay for Good RX Gold it is. Folks Good RX is Sleeping Beauty with Wal Street's Seven Drawfs. It is deceitful.

Date of experience: December 6, 2018
GoodRx R. GoodRx Rep
over a year old

Hi - that information is incorrect. Our prices are very accurate and we work closely with Walgreens. If we've made a mistake, we'll be happy to make it right. Please call 888-799-2553. Thanks.

Florida
2 reviews
1 helpful vote
Follow Hank H.
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Bait and switch
August 29, 2020

I use a controlled medication for back pain which is quite expensive. I thought I would check with a new place here in Bradenton, Fl to see what it would cost. I went into the place called Goodrx Pharmacy and asked but he said he couldn't check the price without the actual prescription but he was sure he could save me money. So, I had my next prescription sent to them by my Dr. The pharmacist now told me he would only match the price of other pharmacies and not give a better price BUT additionally only if I transferred all my other prescriptions to him even those I have filled by mail order for a 3 month supply and wouldn't fill the prescription if I didn't do that. I found that to be a ridiculous demand and he wouldn't even fill the one I had sent to him. Now I need to get my Dr. to send the prescription to another pharmacy to have it filled. Watch yourself if you decide to try this place as I don't find them at all reputable.

Date of experience: August 29, 2020
GoodRx R. GoodRx Rep
over a year old

Hi Hank! We’re very sorry that you experienced trouble using our coupons at the pharmacy. Our Advocacy Team would love to look into this for you immediately and ensure this is resolved! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

California
1 review
3 helpful votes
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It works but...
February 18, 2016

I have been using my goodrx coupon for awhile and just was informed by Walgreens that they no longer honor it, in fact they said they stopped honoring it 8 months ago--funny, since all but 1 of those 8 months I was able to get 1/2 off my medication w my code. Last Dec it wasnt honored, yet it WAS honored Jan and Feb... wtf?

Date of experience: February 15, 2016
GoodRx R. GoodRx Rep
over a year old

More than 3.5 million people use GoodRx to save on their prescriptions every month, and every coupon we display is based on current contracted relationships with pharmacies. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers rarely respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more. We'd really like to help anyone who has an issue with GoodRx. Please email info@goodrx.com if you'd like help. Thanks.

Ohio
1 review
2 helpful votes
Follow Deborah G.
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It's a coupon!
February 4, 2020

My first experience went well with my prescription. Saved $10. About a week or two later found a coupon for my husband's prescription. Same, saving $10. Took the coupon to my Giant Eagle as we both get and have been getting our prescriptions filled at this location for years. Long story short. My husband was actually over due, GOOD RX declined the coupon stating it "wasnt time for his refill?". Since when was or is GOODRX a insurance company?! As stated by the pharmacist who called GoodRx and also spoke with a "supervisor". Declined the use of the $23.64 coupon. Really? So, there are many many apps to use who do NOT CONSIDER THEMSELVES AN ISSURANCE COMPANY. Such a joke
It's a COUPON!

Date of experience: February 4, 2020
GoodRx R. GoodRx Rep
over a year old

Hello Deborah! We sincerely apologize for the inconvenience, and would be more than happy to look into this for you. Please give us a call at 888-799-2553, and we will collect the necessary information in order to look into this.

Texas
2 reviews
15 helpful votes
Follow Cathy M.
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I have had good luck at CVS. Walmart and Walgreens are worthless so GoodRX should either make them honor the contract they have with them or stop advertising the price that you never get from them. I've wasted many hours at both places. Go to CVS It is only a few dollars more and worth not having to go through the hassle at Walmart and Walgreens. Walmart did have one medication that I get for my dog that was cheaper without the coupon, but the most expensive drug I use for my dog Amantadine was easily gotten at CVS after fighting with the pharmacies at Walmart and Walgreens. Last I heard GoodRx was going to the corporate level about Walmart, but that was several months ago and I haven't heard anything back. So you can get 5 stars from me but only if you go to CVS One pharmacy is better than none. And their prices are only a few bucks more.

Date of experience: May 25, 2018
GoodRx R. GoodRx Rep
over a year old

Cathy - we have reached out to both you and the pharmacy to make this right. We expect it to all work out and you to get the discount price you were quoted; please check your email for more. Apologies for the pain; the pharmacist was confused about how to process pet meds.

Colorado
1 review
5 helpful votes
Follow Bobby S.
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I was preparing to use a good RX Gold coupon and joined on their "free 30 day" card for $5.95. Their regular card offered a medication and I've used it. But the Good RX Gold card coupon offering larger savings couldn't be used as the pharmacy couldn't get it to go through for the discount. She called GoodRX and they couldn't help. Finally she called my doctor who got my prescription approved by medicare. I no longer needed the Gold card so I canceled it. GoodRX Gold is just taking your money and is worthless to me. I canceled it.

Date of experience: November 8, 2019
GoodRx R. GoodRx Rep
over a year old

Hello Bobby--We are so sorry to hear about the inconvenience that you experienced with your GoodRx Gold card! We would be more than happy to look into this for you, and reach out to the pharmacy on your behalf. Please give us a call at 1-855-487-0694, and we will investigate immediately!

Montana
1 review
14 helpful votes
Follow Shay W.
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Good RX Crap!
June 12, 2019

Good RX most likely will not save you any more than your (probably) crap insurance already will. Actually, Good RX is usually more expensive than your (again already, probably CRAP) insurance is. Waste of time!

Date of experience: June 12, 2019
GoodRx R. GoodRx Rep
over a year old

Hi Shay. We are happy to hear your insurance had a better price. We always want you to get the lowest price available so if your insurance has a better price, we recommend using your insurance. However, GoodRx has been found to beat insurance copays about 40% of the time. Many insurance plans have high deductibles or limited formularies that don't cover the drugs consumers need. GoodRx is a great resource to use when your insurance doesn't cover a drug or if you can't afford your medication due to a high deductible. If we can ever look up the cost of a medication for you, please feel free to give us a call at 888-799-2553.

Ohio
1 review
2 helpful votes
Follow Shawna J.
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I went to the dr and got a prescription for pregamblin( generic lyrica). It was originally $220 and thx to this wonderful app, the script was $30! Definitely so easy and would def recommend a thousand times! Thank u

Date of experience: November 6, 2019
GoodRx R. GoodRx Rep
over a year old

Hello Shawna--We are so happy to hear that we could help! Please let us know if you have any questions in the future! Our direct line is 888-799-2553.

Ohio
1 review
10 helpful votes
Follow jill f.
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Had a 90 pill prescription for Budesonide. Wallgreens coupon came up at $83,69 on the goodrx app. Wallgreens said something was wrong with the number would not honor it and said it would be $201. I called good rx and spent some time on the phone with them. They said somehow that number was listed as 83.69 on the site but it is wrong? That it would be the $201. Very disappointed they did not honor there price that was published on their site. They asked me if I wanted to talk to someone else and I said I did as I feel they misreported the cost and should honor. They took my email address and have not heard anything. Not expecting anything. But not a reputable company. Do not want to give them any more of my money.

Date of experience: July 17, 2019
GoodRx R. GoodRx Rep
over a year old

Hello Jill--thank you so much for reaching out and we sincerely apologize for the inconvenience. We have located the ticket and see that the issue has been resolved. Please do not hesitate to reach out if you have any issues in the future! Thanks!

South Carolina
1 review
8 helpful votes
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Didn't get the discount
October 16, 2015

We printed the coupon and went to Walmart to get Clarithromycin 500 mg, 28 tablets. They didn't give us the discount we were supposed to get according to the website. So, we couldn't buy using it. We found another card to get another discount but not as low as in the website. We would recommend to try with different pharmacies if you print a coupon and see if it may work. We had prescription in Walmart and also the website gave the price for Walmart. But didn't work for us.

Date of experience: October 13, 2015
GoodRx R. GoodRx Rep
over a year old

Hi Steve - Our prices are based on contracts with the pharmacy. If you have any issues, we'd love to know about them and it's easy to resolve. Please email info@goodrx.com so we can help?

Kansas
1 review
2 helpful votes
Follow Aaron T.
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I went to hyvee pharmacy to get gemfibrozil because goodrx had them as the lowest price. I went in with the good rx coupon and my prescription, was told it was $192 without insurance so i pulled out the goodrx coupon and the price was reduced to 17 dollars. WOW. To be honest i wouldn't have been able to afford it without goodrx

Date of experience: June 20, 2018
Florida
1 review
15 helpful votes
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Good Result
January 10, 2017

Went to Walgreens to use a coupon because the amount of payment was 1/2 of what my insurance co-pay would be. The pharmacist refused to honor the coupon stating that "Walgreens doesn't take them anymore." Called Goodrx and the rep told me that Walgreens is under contract to honor them. That she would call Walgreens HQ and have them deal with the local store. Rep also advised that I go to another local Walgreens store. I took that advice and went to another Walgreens and the coupon was honored the same day. Today Goodrx rep called me back and told me that Walgreens advised her and she wanted to pass on to me that they have counseled the pharmacy manager at the local store and that the coupon is to be honored and I should go back to that store if I wanted to. I am very impressed with Goodrx that they took prompt action and that the local Walgreens store was put in its place.

Date of experience: January 10, 2017

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55