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GoodRx

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California
1 review
6 helpful votes
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Safeway rejects GoodRx
October 21, 2019

Two days ago, Safeway refused to honor the GoodRx price coupon. Had to pay more $$ to get my prescription. The pharmacist said that Walmart is also refusing to honor the coupons.

I called GoodRx and the guy said that my experience at Safeway is the "first" one that they have heard about. I also told the guy about Walmart, and he said that he has not heard of any Walmart refusals. He said he would call my Safeway Pharmacy, and he did and he called me back. He verified everything I said, and said GoodRx would look into this further.

When I look at this forum there are many contradictions. Walmart, CVS, and several others are refusing to honor the GoodRx coupons. Obviously the guy I was speaking with at GoodRx either didn't know about the others, or was lying to me. Either way, its beginning to look like to me, that going forward with GoodRx will be increasing difficult, up to the day that this company goes out of business.

Date of experience: October 21, 2019
GoodRx R. GoodRx Rep
over a year old

Hello Peter--We’re very sorry if you experienced trouble using our coupons at the pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.

New York
1 review
1 helpful vote
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Something must of happened in 2017 as the last 3 years I have been using GoodRx at Walgreen my prescription was only $85 and now in 2017 it jumped up to $398.00 WTF. Freaking crazy stupid. So I now go to Kroger and used GoodRx and my prescription is only $90. How the hell can Walgreens get away with charging $398 when others only charge $90. Thst is terrible and such crooks. Trump needs to stop companies from screwing people over.

Date of experience: March 16, 2017
GoodRx R. GoodRx Rep
over a year old

Sorry to hear that, but that's why we display prices - because they change! While it may be disappointing that Walgreens raised their prices, do we deserve 1-star for that? Happy you found a more reasonable price at Kroger.

Tennessee
1 review
1 helpful vote
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GoodRx is a godsend
June 16, 2023

I took advantage of Goodrx after being dropped from my parents' insurance. I have the Gold Rx plan. My only criticism is I pay monthly for the GoodRx plan, but when I need a telehealth appointment, I have to pay $19 for the consultation. I wish gold rx users didn't have to pay the $19 and just got free consults and discounted meds. All in all, it's helped me stay healthy and is relatively fast in responses and prescriptions. I highly recommend.

Date of experience: June 16, 2023
GoodRx R. GoodRx Rep
over a year old

We appreciate your kind words and feedback, Krishana!

Florida
1 review
1 helpful vote
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Life SAVER
April 9, 2022

I woke up at 12am with a UTI. I knew I needed antibiotics so I created an account and within 20 minutes, I was connected with a nurse practitioner who prescribed an antibiotic. I sent it to my closest 24-hour Walgreens and had the med in my system at 1:00am. It saved me from a long, uncomfortable night waiting for an urgent care and it was only $1.50!

Date of experience: April 9, 2022
GoodRx R. GoodRx Rep
over a year old

Hi Sarah! We are sorry that you weren't feeling well, we hope you are doing much better now. Thank you for using GoodRx Care; glad you found it not only quick but helpful! If there was anything that could have made your experience better, please let us know by logging into your account and sending us a message, or by giving us a call at (415) 237-1378.

Louisiana
2 reviews
22 helpful votes
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A waste of time
June 5, 2019

GoodRx used to be good, and I've used them several times in the past, but now they are pretty worthless. I've wasted hours over the last two weeks trying to get a decent price on my cat's medicine, and I still don't have it. I tried two CVS pharmacies, both of which said they couldn't process the GoodRx coupon because the doctor that wrote it doesn't have an NPI number. Veterinarians don't have NPI numbers, so I was unable to use the coupon. Then I went to a Walmart and thought I had gotten lucky, until I found out they only gave me 45 pills instead of the 100 my vet had prescribed. I could have used the coupon, but it would have cost me more per pill than what it would have if I could have gotten the 100 pills. Called customer service, who informed me they won't pay for more than a 90-day supply. I now have my prescription back and my cat still has no medicine. Thanks for wasting my time, GoodRx.

Date of experience: June 5, 2019
GoodRx R. GoodRx Rep
over a year old

Hi Judith. We sincerely apologize for any inconvenience you have experienced. Instead of NPI's, veterinarians have DEA numbers. If the pharmacy system prompts for an NPI, the pharmacist can enter the vet's DEA number here instead. They can call your vet to obtain the DEA number, or it may already be listed on the script. Once the pharmacist has your prescriber’s DEA number, they should be able to process the coupon without any problems. We can certainly contact your pharmacy and get the coupon on file for you. Sending you a message for additional information!

Louisiana
1 review
7 helpful votes
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Big savings!
January 8, 2016

I am in between insurance coverage and had Vancomycin filled today. Without the coupon I would have paid $800 but with the coupon I paid $310. I am so thankful that I had this coupon! Walmart did not hesitate redeeming it. I suggest calling pharmacies to make sure they use the Goodrx.

Date of experience: January 4, 2016
Florida
1 review
5 helpful votes
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Initially I was paying $180 monthly for my son's prescription at CVS. With the GoodRx card I was able to pay about 1/3 of that at Walmart, but after two refills Walmart refused to honor the card. I checked the mobile app and transferred the prescription to Winn-Dixie which cut the price to less than $30 for a 3 month supply. This was great for about one year until Winn-Dixie sold their pharmacy business to CVS. That was a disaster so I transferred the prescription to Walgreen's, $41 for 3 month supply. Super! I hope that lasts for awhile, but the lesson is: if you meet a roadblock on the card, don't give up; look for other pharmacies that will honor it.

Date of experience: January 13, 2017
GoodRx R. GoodRx Rep
over a year old

Thanks for the review. Please email help@goodrx.com if you have future issues at a pharmacy.

Arizona
1 review
5 helpful votes
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Great savings today.
August 27, 2017

My insurance would not cover a prescription of Voltaren Gel. It was going to cost $106.00 for two tubes at CVS pharmacy. Downloaded GoodRx app on my phone. CVS pharmacy used the coupon today and it cost $45 for two tubes. Thank goodness for GoodRx.

Date of experience: August 27, 2017
Michigan
1 review
0 helpful votes
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Good RX is Ripoff!
September 5, 2023

My Free Month, the price was $14, so I signed up with the Gold Card. Then my price went up to $34.00 plus paying 9.99 per month. So unfair! The BBB will find out what Good RX done to me.

Date of experience: September 5, 2023
GoodRx R. GoodRx Rep
over a year old

Hello Connie, since GoodRx compares prices at different pharmacies, there are sometimes lower prices with a GoodRx coupon. If you have a GoodRx Gold account, you are still able to use a GoodRx coupon if you find that it offers a better price for your prescription at a pharmacy in your area. Additionally, GoodRx prices are based on pharmacy cash prices which change daily. We update our prices often and do our best to track down the lowest prices, we hope to have lower prices for you in the future.

Georgia
1 review
1 helpful vote
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Saved me $200
August 31, 2019

3 days ago I found out that I had a kidney stone. The most excruciating pain that I've ever felt. I was given two prescriptions, hydrocodone and Zofran. The Zofran prescription alone was over $200, which I did not have. With the GoodRx coupon I paid less than $20.
I am more than thankful!

Date of experience: August 31, 2019
GoodRx R. GoodRx Rep
over a year old

Hello Annette! We are so happy that we were able to help you save on your medications! If you have any questions in the future, feel free to give us a call at 888-799-2553!

Virginia
2 reviews
20 helpful votes
Follow Tim J.
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I am astonished and thrilled that this worked just as you said. If your local pharmacy won't accept GoodRx coupons, ask them to transfer it to a Walgreens, RiteAide, Kroger etc. I really believe that about 85% of the reviews I read on the internet are fake, paid for or written by competitors so they can get a leg up on the competition. My business is highly competitive so I know how that works. Unless they are verified, they can't be trusted. Even then, nothing stops a friend of a friend from buying and writing a review to kick start a business. On Jan 29,2018, the Tamiflu RX for 10 day 75mg supply would have been $102.00, with the GoodRx coupon, it was $58.00! I have already recommended your service and will blog it up! How do the drug companies get away with this? The clerk actually looked disappointed when sent the coupon through the drive-in window. Blessings and great Karma coming your way! Your name should be GREAT_Rx! Your ratings should be AAA+++!

Date of experience: January 30, 2018
California
1 review
1 helpful vote
Follow R V.
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Would not recommend
June 22, 2023

Would not recommend to anybody. Paid $40 and the doctor said she would put in a prescription for antibiotics for my uti. I clicked the pharmacy and have called my pharmacy 3 times to check and they never received anything. Can't get ahold of anybody on the message center. Such a waste of time and money. Should have just went to urgent care.

Date of experience: June 22, 2023
GoodRx R. GoodRx Rep
over a year old

We understand your frustrations and appreciate your patience, R V.! Please note that our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. We would be happy to look into this for you or issue a refund as part of our 100% Satisfaction Guarantee.

New Hampshire
1 review
4 helpful votes
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50/50 crap shoot.
July 28, 2015

If you can find a pharmacy that honors this. It appears to be the better of the apps I've found. But I have a med goodrx didn't honor their coupon, and they changed the coupons since I used it. Luckily I have the coupon saved as it was, but they refuse to honor it, and come up with lies and bogus explanations as to why they don't have to.

Date of experience: July 25, 2015
GoodRx R. GoodRx Rep
over a year old

Our coupons are accepted at most phamacies across the US; if you've had an issue please email us at info@goodrx.com so we can look into it? Thanks

Arizona
1 review
8 helpful votes
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Lifesaving!
December 4, 2017

I had been waiting for a authorization from insurance for this medication. Almost 3 weeks later still waiting and find out that the Dr had been sitting on it. Then found out Dr was gone for the week. So I searched around as this med was quoted to me as 127 dollars. No way. So I found GoodRx put my info in and it said 29.94. I saw that my pharmacy Albertsons was part of GoodRx and took it over and gave the pharmacy the info and it was exactly that price. It was also a controlled substance which Albertsons had no problem with. Thank God for GoodRx, seriously saved a bundle.

Date of experience: December 4, 2017
New York
1 review
4 helpful votes
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Misleading
April 22, 2016

Went to Walmart after reviewing the estimated cost on the GoodRx website. The estimate was for $41.54... the Walmart price was $308. Called GoodRx on the spot and was told that the website must need updating. Fine, asked where the price estimated would be honored. The service agent "guaranteed" the price would be honored at Walgreens. No such luck, they were also ~$300. Called GoodRx again and was given the same line about the website needing updating. Buyer beware! Contact the pharmacy first before wasting your time.

Date of experience: April 19, 2016
New York
1 review
1 helpful vote
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Just used the app at Walmart in Cortland ny. The drop off lady was aware of goodrx and just punched it in. No insurance card needed. It was 109$ and I got it for 54$ the exact price listed on the app. Very happy!

Date of experience: January 23, 2016
North Carolina
3 reviews
2 helpful votes
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Big savings
March 3, 2016

I went to Costco today and used "goodrx" for the first time. My prescription was for duloxetine 60 mg 60 capsules Costco has a regular price in the low ninetys which no other pharmacy can come close to. I handed them the print out for this drug for this pharmacy and paid about $39.93. My UHC would pay $80 for thirty pills. I highly recommend this product. By the way, Costco is not mentioned by name but you will know which coupon is meant for Costco. Most other pharmacies are mentioned by name. JMC

Date of experience: February 29, 2016
GoodRx R. GoodRx Rep
over a year old

Thanks!

Rhode Island
1 review
1 helpful vote
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Excellent Experience
March 12, 2018

Generic Lunesta was $300.00. Medicare would not cover. With Good Rx generic Lunesta was $22.03. It is not Good Rx's fault if pharmacy does not honor or price changes. Place blame with the greedy pharmaceutical companies where it belongs!

Date of experience: March 12, 2018
California
1 review
1 helpful vote
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I use goodrx at Walmart I checke every month to make sure it's still the same price or cheapest price. I have no insurance. I take 12 different medications. 5 are suppose to be paid by workers comp. If for some reason the prescription comes up different price, I show coupon and they run it back through. I've tried Walgreens once because it showed 1 of my expensive was cheaper there, they said they would have to run txt through so transferred it to Walgreens showed coupon and said they wouldn't accept it. So I transferred back to Walmart. I recently found cvs actually has 2 my RX's which I used coupons and they actually came out to be lower price than coupon as cash pay with no insurance. I don't know how I could afford all my medications without this app.

Date of experience: March 26, 2017
Ohio
1 review
2 helpful votes
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I printed a coupon for Lumigan which was supposed to save me about $100. When I got to Walgreens, they didn't honor the coupon because it is for a generic brand, which by the way, has not been made yet. So the pharmacist ran the coupon through to see if it would work, and the price with the coupon came to $156 which was more than I pay without a coupon. My opinion of this site is, don't use it. IT IS A SCAM! I gave it one start, because I had to pick one.

Date of experience: May 9, 2016
GoodRx R. GoodRx Rep
over a year old

Hi Terri - Sorry about your experience. Not sure we understand your complaint - there is no brand-name available anymore for this prescription. The price is $56 at Walgreens; if the pharmacist quoted you another price, they are incorrect and we can help. Email us at help@goodrx.com?

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55