GoodRx used to be good, and I've used them several times in the past, but now they are pretty worthless. I've wasted hours over the last two weeks trying to get a decent price on my cat's medicine, and I still don't have it. I tried two CVS pharmacies, both of which said they couldn't process the GoodRx coupon because the doctor that wrote it doesn't have an NPI number. Veterinarians don't have NPI numbers, so I was unable to use the coupon. Then I went to a Walmart and thought I had gotten lucky, until I found out they only gave me 45 pills instead of the 100 my vet had prescribed. I could have used the coupon, but it would have cost me more per pill than what it would have if I could have gotten the 100 pills. Called customer service, who informed me they won't pay for more than a 90-day supply. I now have my prescription back and my cat still has no medicine. Thanks for wasting my time, GoodRx.
Hi Judith. We sincerely apologize for any inconvenience you have experienced. Instead of NPI's, veterinarians have DEA numbers. If the pharmacy system prompts for an NPI, the pharmacist can enter the vet's DEA number here instead. They can call your vet to obtain the DEA number, or it may already be listed on the script. Once the pharmacist has your prescriber’s DEA number, they should be able to process the coupon without any problems. We can certainly contact your pharmacy and get the coupon on file for you. Sending you a message for additional information!