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GoodRx

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Florida
1 review
4 helpful votes
Follow Sean A.
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For everyone who doesn't think these would work please just try. I recently had a screw up with insurances when moving down to florida for a new job opportunity and my insurance wouldn't cover my script this month and i used GoodRx dropped my $450.00 script to $145.00. I am so happy and thankful for GoodRx!

Date of experience: January 18, 2017
Florida
1 review
0 helpful votes
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GoodRx Care is a scam, save your money!
March 12, 2022

I paid for a visit with GoodRX Care and explained my situation. The doctor rushed through the visit and I did not get the correct medication. When I wrote back I got multiple different nurse practitioners responding to me telling me to pay for a new visit to get the correct medication. Excuse me... This was a error on their end! Then they told me all this stuff to buy and I kept informing them I am allergic to it but they kept telling me to buy and use it. This was a complete joke! I used telehealth.com and was able to get exactly what I needed, no issues. Avoid GoodRX Care by all means!

Date of experience: March 12, 2022
GoodRx R. GoodRx Rep
over a year old

Hi Kariel, we are terribly sorry about your GoodRx Care visit; it sounds beyond maddening. Please give us a call at 415-237-1378 or send us a message through our message center as we do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Once again, we sincerely apologize about your poor experience.

North Carolina
1 review
1 helpful vote
Follow Charanda S.
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Don't do it
September 23, 2022

I have cancelled the subscription several times and they are still trying to take money from me. I have sent an email and called but it's still going on. They are just going to bully me and take my money. Don't subscribe find another company, because these guys are legal scammers.

Date of experience: September 23, 2022
GoodRx R. GoodRx Rep
over a year old

Giving us a call will be the best way to get this handled, Charanda. Please give us a call at 855-487-0694.

Florida
1 review
5 helpful votes
Follow Rudy W.
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Quantity 120 of levetiracetam 750mg was $170 cash. Sam's Advantage Plus membership discount was $102.

GoodRx website said I would pay $20. However, the actual price I paid at the counter was $39. (The pharmacy tech told me that GoodRx coupon doesn't always show the GoodRx quoted price.) Otherwise I would have given 5 stars.

But it did work and I saved a lot of money!

Date of experience: July 18, 2015
Florida
4 reviews
2 helpful votes
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To get 60 tabs of Subutex@ $134.00. Went last week and have be informed. If I have no insurance and it is a schedule 2drug. I have to pay full price $311.00 for 60 tabs.
Mind you I'm on disability but will not have medicare until December. Funny thing is not all Walgreens "know about" there new policy. I called corporate and got no answers there. Has anybody heard of this?

Date of experience: April 23, 2016
Virginia
2 reviews
3 helpful votes
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First One Is Free
February 25, 2020

My wife has non-small cell, non-smoking lung cancer. We purchased her first script for a little less than $500 at a Safeway (very rude) in Fairfax Va near Centreville. She is at a refill point and now the cost at the Saeway is over a 1000% increase. For the past week the cost at Giant has been a little less than $500. I'm guessing our inquiries have made that cost increase over 1000%. Bait & switch? It's like a drug dealer saying the first one is free--now we got you. So, my experience with Goodrx is pretty rotten.

Date of experience: February 25, 2020
GoodRx R. GoodRx Rep
over a year old

Hello Leon! We apologize that we were not able to provide a lower discount, and we would be happy to double check this for you. We have sent you a private message on Facebook, where your original comment was posted to see if we can investigate further!

New Jersey
1 review
0 helpful votes
Follow Adam B.
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It's finding free money. I was prepared to pay over $50 to $60 for a month's supply. Using the coupon at my local CVS I paid less than $35 for the same amount. I received a 34% savings through very little effort. CVS took the GoodRX coupon no problem at all. Pharmacist entered the coupon into the system in a matter of seconds and done- savings. Now its in the system for the refills. It cost nothing to try this and I received the quoted amount on the website. I recommend you try this to save you money. Why not? It costs you nothing to try.

Date of experience: August 2, 2017
New Jersey
1 review
2 helpful votes
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They did the right thing
November 18, 2017
Updated review

Yes, they did reach out. And LISTENED to me. I was impressed that Doug Hirsch, the CEO, took time to email and look into my situation. He offered me $20 in compensation--but I really only wanted $10--the amount that I actually spent over and above the coupon quote. And he promised to commend the customer rep that was so helpful. They did the right thing.

Date of experience: November 18, 2017
GoodRx R. GoodRx Rep
over a year old

Thanks for the additional post, Janet. Appreciate it.


Not worth the time or effort
November 13, 2017
Previous review

First time I tried it. Coupon was $18 for 30 days of generic Effexor ER. Got to the pharmacy (Target CVS) and they told me the GoodRX price was $55. Big difference--over 3 times higher. The pharmacist found me a cheaper price from another source. When I reported the difference to GoodRX, they confirmed that their coupon price was in error. They told me I could go back across town and probably get a refund for maybe $7. And for my time and gas expense--they offered me a $5 Amazon gift card. REALLY?

Date of experience: November 13, 2017
Texas
1 review
15 helpful votes
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IT'S A SCAM!
March 19, 2019

So far everything I've gotten a coupon for has been ignored. Walmart refuses to adhere to the prices on the coupon. Instead they refer to the clause that gives them an out on the coupon. This is a waste of time...

Date of experience: March 19, 2019
GoodRx R. GoodRx Rep
over a year old

Please call us at (888) 799-2553 with your issue and we'll do our best to help.

Mississippi
1 review
4 helpful votes
Follow Hope J.
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My husband just went to Walgreens to pick up my estrogen pill. I always pay $109 every month. He told the pharmacist it cost too much and she told him to check out GoodRX on his phone. He typed in the name and she took the coupon, no problem. It only cost $39! I'm sending him to the pharmacy from now on.

Date of experience: July 23, 2017
GoodRx R. GoodRx Rep
over a year old

Thanks!

New York
1 review
20 helpful votes
Follow Jessica M.
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I spent a lot of time researching where I could get my prescription cheapest, and decided to have the script written for a Walgreen's Pharmacy solely because GoodRX 's app stated that the medication would be $66. I checked on the price regularly for a few weeks before my doctor sent the script over, and when I went to pick it up I was told it would be $167 (which is the cash price of the drug). I called multiple pharmacies and ended up calling GoodRX; the representative was very polite and helpful, but basically said "the prices listed are estimates and are infrequently updated, so it's definitely possible that your medication is actually $167 even though I can see that our app currently lists it as $66."

Date of experience: April 5, 2018
GoodRx R. GoodRx Rep
over a year old

If someone told you that, they are incorrect and we'd like to make it right. Our prices are accurate and are updated daily. Please email help@goodrx.com?

California
1 review
18 helpful votes
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Total waste of time
April 28, 2018

Got coupons for Rx at my pharmacy: they don't take them. Got coupons at several other pharmacies: none would take them. Most were polite enough not to laugh in my face. Don't know how they get good reviews unless they write them themselves.

Date of experience: April 28, 2018
GoodRx R. GoodRx Rep
over a year old

We work closely with all our pharmacies and we can resolve any issue you’ve had. Please email help@goodrx.com

Oregon
2 reviews
1 helpful vote
Follow Cherrill H.
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The app or a text is the only option for using GoodRx according to customer service. This is not user-friendly for sight-impaired individuals. I thought or maybe assumed I could just print a coupon from my email. (I use a text reader to read and use my email on my LARGE screen computer.) But I could not just click and print a coupon, they required me to download their app, which I cannot read or use. Now I admit I have the "Free" version, I can't imagine paying for this even to get a better discount.

Date of experience: May 4, 2022
GoodRx R. GoodRx Rep
over a year old

Hello Cherrill, we apologize for the confusion and frustration you experienced. If you are looking to print off a coupon from goodrx.com, it can be a little tricky since it isn't listed up front on the main drug listing page. We recommend after looking up your prescription, click on the coupon of your choice which take you to a separate webpage. On that page you should see the coupon, and just below it options to text, print, or when available send it directly to your pharmacy. As for viewing the print option during coupon look-up, we will reach out to our internal teams to see if we can get that updated!

California
1 review
1 helpful vote
Follow Thomas D.
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The commercial that claims up to 80 percent savings is misleading. The commercial referencing a $67 transaction reduced to $8.70 is obviously more the an 80 percent savings. Based on all the customer complaints I have read I would have to say that this another attempt to mislead customers. Or else the company can not figure basic math.

Date of experience: August 21, 2020
GoodRx R. GoodRx Rep
over a year old

Hi Thomas! We apologize for the inconvenience, and appreciate you taking the time to provide us with feedback. It is possible to save more than what is advertised on our commercials and we strive to save Americans as much as possible on their medications. If you have any further concerns, please give us a call at 888-799-2553.

Virginia
1 review
2 helpful votes
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Saved me a fortune!
April 21, 2018

After my "D" I didn't have traditional health Insurance. I called around and asked pharmacies for the price of Latisse. I could not afford $170 for a 5ml supply. GoodRx helped me get Bimatoprost Ophthalmic (Latisse generic) for $66.00. I was beyond thrilled! The GoodRx customer service rep was fantastic as well! Thank you!

Date of experience: April 21, 2018
GoodRx R. GoodRx Rep
over a year old

Thanks!

Mississippi
1 review
1 helpful vote
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Lifesaver!
July 6, 2017

I had no insurance at the time when I found GoodRx online. I take many that I could not afford at the time. I'm diabetic and have heart issues. I have recommended to all of the receptions and doctors that I see that they tell uninsured patients about GoodRx, they were my lifesaver for sure!

Date of experience: July 6, 2017
Nebraska
1 review
6 helpful votes
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Waste of Time
July 22, 2017

On Friday, my Vet called a prescription in to local Fry's with a GoodRX coupon. And emailed the same coupon to me. Saturday am I go to Fry's, but the coupon will not work. Pharmacy tried to get customer service. No luck. I called and tried to get customer service. No luck. Phone numbers on the coupon go to Inside RX (for humans). Customer Service with Inside RX said I should go back home, get a new account, process a new coupon, then drive back to town to see if that coupon would work. I don't think so!

Date of experience: July 22, 2017
GoodRx R. GoodRx Rep
over a year old

We're happy to help and we respond within 1 business day. Please email help@goodrx.com and we'll get back pronto.

Michigan
1 review
4 helpful votes
Follow J L.
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Great service
November 4, 2017

Went to my doctor on Thursday, he sent a prescription for a drug not covered by my insurance to a pharmacy, showed me how to install the GoodRx on my phone. Later, looking at the coupon on the GoodrRx app on my phone, found that the pharmacy he sent it to "doesn't accept coupons". Fair enough, called the doctor's office, they resent it to a Kroger's pharmacy near me. Walked in, showed them the coupon on my phone and bingo, I had my drugs for a fraction of what it would cost without the coupon. Easy as could be. Great site, great service. Almost too good to be true ( I WAS skeptical at first, but I'm a believer now)

Date of experience: November 4, 2017
GoodRx R. GoodRx Rep
over a year old

Thank you so much. Appreciate you taking the time to write this review. Happy you had a great experience using GoodRx!

Massachusetts
1 review
2 helpful votes
Follow Lynn A.
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Thanks to the suggestion of a pharmacist at Walgreens, I googled for a coupon for my prescription and found GoodRx. I saved $60 with the coupon. Suggestion for US consumers: when using this coupon tell them you'll be using the coupon vs your insurance.

Date of experience: December 16, 2017
Ohio
1 review
4 helpful votes
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I thought good rx was the solution to high prescription cost but I guess I was wrong. I did save about $100 per month for about 3 months but now my prescription has doubled in price since last month. I guess It was too good to be true!

Date of experience: April 6, 2017

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55