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Yes, they did reach out. And LISTENED to me. I was impressed that Doug Hirsch, the CEO, took time to email and look into my situation. He offered me $20 in compensation--but I really only wanted $10--the amount that I actually spent over and above the coupon quote. And he promised to commend the customer rep that was so helpful. They did the right thing.
First time I tried it. Coupon was $18 for 30 days of generic Effexor ER. Got to the pharmacy (Target CVS) and they told me the GoodRX price was $55. Big difference--over 3 times higher. The pharmacist found me a cheaper price from another source. When I reported the difference to GoodRX, they confirmed that their coupon price was in error. They told me I could go back across town and probably get a refund for maybe $7. And for my time and gas expense--they offered me a $5 Amazon gift card. REALLY?
Tip for consumers:
UPDATE: I sent a PM as requested by Good RX in their response to my post. They haven't bothered to answer.
This makes us sad to see. Our prices are very accurate, and if you've had an issue, we can make it right. Can you send us a message so we can ensure you're happy?
Janet M.'s review of GoodRx earned a Very Helpful vote
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Thanks for the additional post, Janet. Appreciate it.