Goibibo has a rating of 1.59 stars from 369 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goibibo most frequently mention customer care, worst experience, and full refund problems. Goibibo ranks 491st among Travel Deals sites.
This company responds to reviews on average within 7 days
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Recently I visited to jaipur for a weekend trip.So, I started to find the best staying option in jaipur Then goibibo helped me to find a suitable hotel. The property was well served and hygienic. The staff also was much coopeartive. Thanks to you Goibibo for the worthy recommendations. Thanks again!
Secured my travel under 2x policy but I wasn't aware that it's a total fraud. My trip was cancelled when I was on the way of railway station. I took a flight as I was having bookings for my 7-day trip. My trip costs 3500 but they refunded only 2700 instead of double amount. They gave me a voucher of 2700 with 7 days validity. How can I travel if I'm already out of town with this coupon. I raised an issue regarding same but no solution from their side. Never use Goibibo. They're fraud.
Secured my travel under 2x policy but I wasn't aware that it's a total fraud. My trip was cancelled when I was on the way of railway station. I took a flight as I was having bookings for my 7-day trip. My trip costs 3500 but they refunded only 2700 instead of double amount. They gave me a voucher of 2700 with 7 days validity. How can I travel if I'm already out of town with this coupon. I raised an issue regarding same but no solution from their side. Never use Goibibo. They're fraud.
Recently I visited to jaipur for a weekend trip.So,
I started to find the best staying option in jaipur
Then goibibo helped me to find a suitable hotel.
The property was well served and hygienic.
The staff also was much coopeartive.
Thanks to you Goibibo for the worthy recommendations.
Thanks again!
We're delighted to hear about your positive experience using Goibibo for your weekend trip to Jaipur. We're glad you found a suitable, well-served hotel with a cooperative staff. If you ever need assistance with future travel plans, feel free to reach out. Thank you for your kind words!
They have installed AI to their system I was booking for the flight 15 Feb and returning on 17 Feb and after payment the flight changes to 17th March and 15 March bigger scam and the flight was non cancellable I am going to file a case against this company I am the owner of Anurag tour and Travels Private Limited.
We regret for any inconvenience caused. Please provide your booking details on "Head-CS@go-mmt.com", and we'll investigate this issue promptly. Our goal is to ensure a satisfactory resolution for your travel plans. Thanks
Booked a bus booking with goibibo, the bus driver did not stopped the bus at the pickup point. It was 2 km away, I took another convenyance to that location. When i called goibibo to complaint they refunded 200 rupues as a compensation. Its not about money but the bus driver should have been their where it was mentioned. Still, i liked the goibibo service as they called me, followed up with me & bus operator multiple times to resolve/investigate the issue.
We apologize for the inconvenience you experienced with the bus driver not stopping at the designated pickup point. We understand that this caused you to take an additional mode of transportation to reach the location.
We appreciate your understanding that the compensation provided by goibibo was not solely about the monetary value, but also about acknowledging the inconvenience caused. We are glad to hear that you found our service satisfactory in terms of the follow-up and investigation of the issue.
At goibibo, we strive to ensure a seamless travel experience for our customers, and we deeply regret that this incident occurred. We have taken note of your feedback and will work towards improving our services to prevent such occurrences in the future.
If you have any further concerns or require any assistance, please do not hesitate to reach out to us at "Head-CS@go-mmt.com". Thanks
I have Lock the Price of Flight on ******* giving 2994, After one day when i go to confirm booking, it shows to pay *******-, when i called customer care they said that we will refund amount, you continue payment. We continued payment and then they denied that they is no system of Refund. They are Cheat.
Please Check before going through booking. Its my Strong Recommendation that dont waste your hard earn money while booking your flight with GOIBIBO
Goibibo Is The Best Travel Portal I Have Ever Used For Making My Train And Hotels Booking.
I Like The User Interface and Promotional Offers they provide to their customers.
It Feel Value For Money While We Make Booking Through GI.
Must Try, You Will Not Feel Disappointed.
Thank you so much for your wonderful feedback! We're delighted to hear that you've had such a positive experience with Goibibo for your train and hotel bookings. Thanks
Booked an outstation cab from terminal 3 New Delhi to Lucknow. Driver refused to report and was insisting to cancel the booking from my side. Now they are not refunding the advance.
We apologize for the inconvenience. Please share your booking details on Head-CS@go-mmt.com for expedited resolution. We appreciate your understanding. Thanks
Booked a Resort room through Goibibo and immediately received a confirmation e-mail. Voila, and I was all set for the day. The resort was located around 150 kms from my place.
I reached the resort on time and was amazed seeing the location, and good crowd. In the back of my head, got a feeling it was already full. Anyways, I reached the reception and there, to my utmost bewilderment, came to know that my booking wasn't available. And that's how, in a broad daylight, the nightmare begun.
Tip for consumers:
Customer
Products used:
Tickets
I made two booking Delhi to neemraa booking number CARPWFC8DB7Z3SH for yesterday that is 16th may instead of coming at rhe agreed time of 18.30 hours the driver calls me in the morning to say if I am coming exact at 18.30 or not I Told him if he wants to come late then he shouldn't delay beyond 7 PM the drive ddint come even at 7 PM and then I left in another can then he calls me at 7.30 PM that he has come to pick me up and I told him to get lost
As per my earlier booking I had booked one more cab booking numbeer CARPWFC8DLSTY83 neemrana-jaipur the driver was to report today at 12 PM he shamelessly arrived at 12.25 PM to add fuel to fire upon boarding the cab he told me that he has now to go for filling CNG as he has no gas I had no option and while writing this reveiw I am still at CNG station. ONE OF THE WORST EXPERIENCES All of their competitors are sure that their driver reports at least 15 minutes before the designated time
Tip for consumers:
Don't book cabs through goibibo
Products used:
Car rental
Services are very good,easy to book and extreme service support.
Goibibo help me with my all travel plans.
Thanks a lot...!
We're delighted to hear your positive feedback! Providing seamless experiences, easy booking, and exceptional customer support are our goals. It's fantastic to know that Goibibo has been your reliable travel partner. Thank you for choosing us to assist with your travel plans. Your satisfaction is our priority, and we look forward to being part of your future journeys. Safe travels and thank you for your support! Thanks
I had done the booking at Savera Inn hotel Bhopal on 9-Dec-23 via GoIbibo paying full in advance for my stay from 17-Dec to 20-Dec. After booking called the hotel on their provided no *******906, where Mr. Pankaj confirmed the booking. Then on 16-Dec 9:49 AM, received called from *******233 (Mr. Dheeraj). He SAID that there is renovation going on in his hotel, and thus I MUST CANCEL IMMEDIATELY. He said that he has been TRYING TO REACH OUT TO GOIBIBO for 2 days to inform them, but nobody is reachable. He further said he is not responsible for the inconvenience caused to me or for the fact that I may not get any hotel booking at last moment, since I am GoIbibo's customer, not his! Subsequently I tried reaching out to GoIbibo, but they do not have any helpline. Their number *******0407 and *******5107 is USELESS and BOGUS. Equally useless is their WhatsApp support. Basically there is no way to reach out to GoIbibo as well, and Customer is left in lurch by both GoIbibo and the Hotel Savera Inn.
Products used:
Hotel booking via their platform
We sincerely apologize for the inconvenience you've faced. We're investigating the matter with urgency to ensure a swift resolution. Please be assured that your concerns are our priority, and we appreciate your patience. - Thanks
Below text sent to goibibo in mail as well as on Twitter but they denied to pay difference payment.
I had booked a bus trip through goibibo app on 9 july 23 for travelling pune to jodhpur by multi axle Volvo of Jakhar travels (paid 3049.50 INR) instead of that they provided ordinary A/C bus and as selected the pickup point while booking. They had changed that too. Which caused financial loss and mental harrasment.
Please arrange to pay the difference of fare of Volvo and normal ac bus and Rs 150 which was spent in reaching the new pick up location should also be paid.
Tip for consumers:
Beware booking bus from goibibo/MMT
Products used:
Hotel booking & bus booking
We understand that you had booked a multi-axle Volvo bus with Jakhar Travels for your trip from Pune to Jodhpur. However, you were provided with an ordinary A/C bus instead, and the pickup point was changed without prior notice. We can imagine how frustrating and disappointing this must have been for you.
We would like to assure you that we take such matters seriously and we strive to provide the best possible service to our customers. In order to address your concerns, We kindly request you to provide us with your booking details, including the booking reference number at "Head-CS@go-mmt.com". This will enable us to investigate the issue further and take appropriate action.
Regarding your request for the difference in fare between the Volvo and the normal A/C bus, as well as the Rs 150 spent in reaching the new pickup location, We will forward your request further to assess the situation and get back to you with a resolution. Thanks
Amazing stay n a special thanks to front office department for managing everything perfectly. Rooms are good if u have a good view. The hotel should have been considerate to keep the guests informed about it. Other than that, Shahrukh, Aalam, Manoj the entire breakfast team, and even the hotel gate guards are doing a great job maintaining.
The site failed and booked aticket for may 16 instead of may 11.hyd to aurangabad.endlessly calling but no response.the frauds should check the records and resolve but the executives talk nonsense and simply say we are working on it.the supervisor sushmita releases the call.it is mafia.no sr...management escalations possible.if you want to cheat people say so directly.ministry of civil aviation has to be informed.the CEO is sleeping i guess.if he can wake up and resolve it will save his co..
I am waiting for a refund from goibibo and there is no customer support available. All links get redirected to their app. Very poor service
Tip for consumers:
Do not depend on Goibibo
Products used:
Hotel booking
Site is good. But payment agent attached to this page is very bad...
I lot 15 grands to this website. I am not sure of refund.
I was booked the flight to delhi to Jaipur they were provide the lot of things like food service and refreshment was really i was booked a economy class ticket. And they so hygenic and they were always asking time to time if you need anything else or provide a good services.and I want to again travel and using the Goibibo thanks Goibibo provides a goods facilities.and also they have flats discounts on hotels also.
We're thrilled that your flight experience from Delhi to Jaipur exceeded your expectations. It's wonderful to hear about the quality of service, food, and refreshments provided in economy class. We're dedicated to ensuring your comfort and satisfaction during your journey. Thank you for considering Goibibo for your future travels. Don't forget to explore our amazing hotel discounts too. We're here to make your travel experiences memorable. Safe travels and thank you for your kind words! Thanks
I would personally advise everyone to never book through Gobibo. Because I had booked on 15th April. Went there and saw that the hotel is not active.Then on what basis do these people book. And now my amount is also of less return.Very disgusting.
I am very upset at that time, who is responsible for that, when the hotel was not active, why you gave the booking.you are wasting my money and time at that time.
Please dont book bus on goibibo, no use,u dont get ur assured seats, very bad experience,Costumer care also do not cooperate wt Costumer
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This company has an AI set up to inadvertently change your dates on ticket at the last stage. You get a ticket reserved for a farther date, You cancel they get commission and hold the millions of refund for a week, It is a win win situation. A scam legitimisation. Please dont even bother to book any tickets. Ditch and degrade this fraudster company to stop scamming millions- you can never reach the customer service by phone either.
Products used:
This company has an AI set up to inadvertently change your dates on ticket at the last stage. You get a ticket reserved for a farther date, You cancel they get commission and hold the millions of refund for a week, It is a win win situation. A scam legitimisation. Please dont even bother to book any tickets. Ditch and degrade this fraudster company to stop scamming millions- you can never reach the customer service by phone either.
We have booked a hotel and flight booking from goibibo and theyvwere really helpfull whenever I called them. I liked the promptness. Good
We appreciate your kind words! At Goibibo, we take pride in providing helpful and prompt assistance. Your satisfaction is our goal, and we're glad to have been of service to you. Thanks
When i went to travel in nainital. It was such a best experience. And my trip going smoothly and i suggest all of you to use MakeMyTrip app.
We are delighted to hear that your trip to Nainital was such a fantastic experience. We appreciate your recommendation and are here to assist with any future travel plans. Thanks
Pleasure Experience with exceptional services. Truly 5 Star user friendly rating. Seemless Booking experience, Complete information with exact Site Photos and location
Products used:
Pleasure Experience with exceptional services. truly 5 Star user friendly rating. seemless Booking experience, Complete information with exact Site Photos and location
I BOOKED A TICKET FROM MADURAI TO CHENNAI IN BLUE BIRDS TRAVELS, ON 2. 8. 18, THE OPERATORS WERE VERY MUCH CO-OPERATIVE IN ALL ASPECTS VIZ, RESCHEDULING THE TICKET, ARRANGING BUS IN TIME, STOPPING IN A GOOD HOTEL FOR TIFFIN, PROVIDED EXTRA WATER BOTTLES ON DEMAND, AUDIO AND VIDEO. ETC. EVERYTHING ARRANGED UNDER THE DIRECT SUPERVISION OF THE OWNER HIMSELF AT MADURAI, THE JOURNEY WAS PLEASANT AND KEPT UP THE TIMINGS ALSO. I RECOMMEND THIS BLUE BIRD TRAVELS FROM MADURAI AND FROM CHENNAI FOR A COMFORTABLE JOURNEY.
This is a great hotel and the kids loved the room, breakfast was wonderful and they had a wide selection of food. Nice place and location rooms are very nice overall this is a great hotel and I would definitely stay here again.
Find best deals on flight booking, bus booking, and hotel booking at Goibibo. Get best deals on hotels, trains, cheap flights, and bus ticket booking.
We apologize for the inconvenience. We're investigating the discrepancy in your 2x policy refund and will ensure a swift resolution. Please share your booking details on Head-CS@go-mmt.com for expedited resolution. We appreciate your understanding. Thanks