Frame turned to be not matching the dimension listed, glass build is poor. Asked for a return and never got it.
They sent wrong order and now asking for a proof. I'd like to just say to others think before you order.
Dear Customer,
We are saddened to know about the issue that you have encountered, as per our policy, we require some pictures for the investigation, this helps us in avoiding the same problem. We request you to provide us with your order details so that we can reach you for a resolution.
Regards,
-Goggles4u
I ordered and paid for my glasses. Two months later they've not arrived and nobody has replied to my five emails.
Hello Claire,
We highly regret to know about the issue. Please provide us with your order and contact details so we can investigate and revert back to you accordingly.
Regards,
-Goggles4u
It Took forever. After 1 monthThey sent a tracking number from usps. But the tracking stays on the web site for another 3 weeks I never got it. Scam
Hello John,
Sorry to know about your bad experience. Please provide us with your order and contact details so we can look into the issue.
Regards,
-Goggles4u
My progressive high index lenses UV glasses took longer than I expected to arrive but they turned out great at less than 10% of the cost of buying a similar product at Lense Crafters.
Dear Mark,
Thank you for the valuable feedback, we are delighted to know that you are satisfied with the received glasses, and we hope to serve you again in the near future.
Regards,
-Goggles4u
GREAT Fit love my glasses, IM STILL WAITING ON MY THIRD pair of glasses almost 4 months and haven't received them. Got 3 pairs for my brother and he already got his he really like his
Dear Maria,
Thank you for the feedback, we are delighted to know that you are satisfied with the glasses, you are requested to provide us with the order number of your third pair so that we can have our team reach you with the updates.
Regards,
-Goggles4u
I can't even see out of the glasses from Goggles4u! My eye doctor tested the prescription. Not even close!
Dear Amanda,
Sorry to learn about the issue that you have experienced, we request you to provide us with your order details so that we can have our support team reach you to address the problem.
Regards,
-Goggles4u
I required progressive lenses and wrote exactly what my prescription quotes. These are not progressive and are good for distance but nothing else.
Never received them they never answered emails discussed with the communication don't expect to get them now will never use again
Hello Wayne,
Our deepest regrets for the unsatisfactory experience you had with Goggles4u. Please provide your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Prescription is good, ordered metal frames got plastic.not happy with this at all.never buy from them again.
Hello Jeff,
Thank you for taking time to share your valuable feedback. Please provide your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Really bad and casual customer service, advisers have no regards for people's feeling - Like Robots.
Dear Kashif,
We are extremely sorry that your experience was not up to par, please be informed that the order was initially placed with a "quick order" feature. Orders placed with this feature require the prescription after the placement, customers can send the prescription via email or by joining our live support. Since we did not receive your prescription, the order was on hold.
When the required information was received, our support team reprocessed your order. The order is in transit, it is expected to get delivered within 3-4 working days. Once again, we are highly apologetic if any inconvenience has been caused.
Regards,
-Goggles4u
After wearing them half a dozen times just to watch TV they fell apart! Would not replace or repair.
Hello Paul,
We are highly regretful to know about your dissatisfaction. Please share your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Once you buy a pair you will get junk glasses then several daily spam junk emails with no way of unsubscribing
Scratched and Broken glasses for sale
I would give them zero but that wasn't an option. This company used to be good several years ago but that has changed. My most recent order on 8/20/20 will be my last. I don't know how the company operates, but they used to produce and ship a lot faster, now it takes FOREVER. The orders are made in Pakistan and shipped to California, then to you the customer. The process is long, especially for someone who NEEDS prescription eyewear ASAP.
I ordered two pairs, the first one I opened had SCRATCHES on the lens and when I tried it on was BLURRY, it was NOT my prescription. Great right? So I contact customer service and explain my frustration. Instead of Goggles4u, I get ZENDESK, the CSR outsourcing company that acts as a middleman and probably knows less about the company than you do. So they take a few days and get back to me with the line on the website, 100% satisfaction guaranteed or you get a new pair, great, well thats fine if maybe I didn't like the glasses for aesthetic reasons, but you gave me a defective product. So no sympathy no understanding my frustration, they just send me out another pair of glasses. Great right? Well the replacement pair arrives a few days ago, and I open the package and the hinge screw falls out and I look at it and it has separated from the glasses, so they replaced a defective pair with another defective pair. I might be able to repair it with an eyeglass kit I will have to purchase, but why is that MY responsibility?
I email ZENDESK, I mean Goggles4u Customer Service and have not heard back from them about this issue. So learn from my mistake, pay the extra money to Warby Parker or some other company and stay far far away from Goggles4u, they have now become another hot garbage company looking to shake every dime they can out of their customers. It's really sad too because I used to like this company because of how they treated people fairly.
Hello Chris,
We highly regret to know about your bad experience. This is so unfortunate that you received unsatisfactory product on 2 difference occasions. In order to keep the price as low as possible for the customers, we produce the glasses in our overseas production facilities which are located in Thailand and Pakistan. Nonetheless, we never compromise on quality and always try best to provide quality product and cheapest price possible.
The normal turnaround time is about 14-21 days but due to the unfortunate global crisis, unusual delays are expected in the delivery time however we are trying our best to minimize the delays as much as we can. Please be informed that Zendesk is not a CSR outsourcing company but a cloud-based customer service application which we use to communicate with our customers. The problem with first pair was reported on 4th Sep and it was sorted out on 5th Sep as we processed a new order on the very next day.
We are extremely sorry to know about your dissatisfaction with the replacement glasses. Regrettably, we never received any email regarding the issue with new glasses and the issue has been escalated with the technical support. On rare occasions, some email servers block some emails.
Our customer support will reach you soon to address the issue with the replacement glasses. We are highly apologetic for the overall inconvenience.
Regards,
-Goggles4u
WHEN I ORDERED GLASSES FROM THIS COMPANY I DOWNLOAD A COPY OF MY SCRIPT TO THEM. THEY SAID THEY NEEDED SOMETHING CHANGED ON IT BEFORE THEY COULD FINISH THEM. THIS WAS ALL SAID AFTER I HAD TO CONTACT THEM TO SEE WHERE MY GLASSES WERE AT. 2 WEEKS ROUGHLY. I HAD TO GO BACK TO DR AND HAVE THEM REERITE A SCRIPT THAT BASICALLY HAD THE SAME INFO THE LAST ONE HAD. AT THAT TIME I CHANGED A FEW THINGS ON THEM. I HAD TO PAY 33 DOLLARS MORE. FINALLY A COUPLE WEEKS LATER I GOT THE GLASSES IN THE MAIL AND THEY WERE THE BIGGEST PILE OF $#*! THAT IVE EVER SEEN. I IMMEDIATELY CALLED THEM BACK AND I TOLD THEM ABOUT THEM. THEY SAID SEND THEM BACK AND REORDER ANOTHER PAIR. I SAID NO IM NOT ORDERING ANOTHER PAIR AND I WANTED A FEFUND. APPARENTLY THEY DIDNT LIKE MY ANSWER. THEY SAID THE CARDS I USED TO PURCHASE THE GLASSES ON WASNT GOING TO BE USED FOR THE REFUND. SAID I WOULD HAVE TO GET PAYPAL.I WAS LIVID. I BET I SAID EVERY CUSE WORD IN THE BOOK. THEY BASICALLY SAID I WOULD HAVE TO WAIT FOR A REFUND. *** DONT USE THIS COMPANY AT ALL FOR ANYTHING. THEY SHOULD BE SHUT DOWN COMPLETELY. CUSTOMER SERVICE REALLY SUCKS BIG TIME. GOGGLES4U SUCKS BIGGEST OF ALL TIME. HOPE YA LL ROTE IN HELL. THATS HOW I FEEL.
Hello Kevin,
We are extremely sorry to know about your bad experience. Please know that the prescription was not complete for which we needed confirmation before starting production. An email was sent to you regarding the issue but we never heard back on it. The refund was acknowledged but the merchant was not allowing to complete it due to an issue with the card used. This is the reason we have requested PayPal instead so we can transfer the funds there. Your other transaction has already been refunded and the rest of the amount will be refunded through PayPal. Our deepest regrets for failing to fulfill your expectations.
Regards,
-Goggles4u
Update on my first review check the Better Business Site they have tons of complaints! SCAMMERS
BE Aware
Dear Bridgette,
Sorry if your experience with Goggles4u didn't go well. We would like to learn more about it so please share your order and contact details. We'll look into it further.
Regards,
-Goggles4u
Overview
Goggles4u has a rating of 1.4 stars from 178 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Goggles4u most frequently mention customer service, tracking number and new pair. Goggles4u ranks 155th among Eyeglasses sites.
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- Cerritos, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shuang,
We are not pleased to learn about your dissatisfaction with the product, we request you to provide us with your order details so that we can reach you to address the problem.
Regards,
-Goggles4u