Chris C.

If you're thinking about doing business with an entity who doesn't think twice about treating you like a mugger on the street then go for it.

So Acorns takes away the "lite" account after I had already removed my funds and then "upgraded" my "free" subscription without my consent or knowledge, and automatically has been charging me 3 dollars a month for 5 months since then. Wow. Just wow. It doesn't make it right because you sent out 2 emails which I didn't get because I don't check my old email address, and assumed everything was ok, but you just had to go there. I will be reporting your company to every agency I can and disputing these charges with my Bank. This is disgusting, low, low, low, criminal behavior. What a company.

Scratched and Broken glasses for sale
I would give them zero but that wasn't an option. This company used to be good several years ago but that has changed. My most recent order on 8/20/20 will be my last. I don't know how the company operates, but they used to produce and ship a lot faster, now it takes FOREVER. The orders are made in Pakistan and shipped to California, then to you the customer. The process is long, especially for someone who NEEDS prescription eyewear ASAP.

I ordered two pairs, the first one I opened had SCRATCHES on the lens and when I tried it on was BLURRY, it was NOT my prescription. Great right? So I contact customer service and explain my frustration. Instead of Goggles4u, I get ZENDESK, the CSR outsourcing company that acts as a middleman and probably knows less about the company than you do. So they take a few days and get back to me with the line on the website, 100% satisfaction guaranteed or you get a new pair, great, well thats fine if maybe I didn't like the glasses for aesthetic reasons, but you gave me a defective product. So no sympathy no understanding my frustration, they just send me out another pair of glasses. Great right? Well the replacement pair arrives a few days ago, and I open the package and the hinge screw falls out and I look at it and it has separated from the glasses, so they replaced a defective pair with another defective pair. I might be able to repair it with an eyeglass kit I will have to purchase, but why is that MY responsibility?

I email ZENDESK, I mean Goggles4u Customer Service and have not heard back from them about this issue. So learn from my mistake, pay the extra money to Warby Parker or some other company and stay far far away from Goggles4u, they have now become another hot garbage company looking to shake every dime they can out of their customers. It's really sad too because I used to like this company because of how they treated people fairly.