Goggles4u

CHEAP is what you get. Stay away
I would give zero stars if I could. Took one month to ship from Mississauga to Niagara Falls. It's a one hour drive. When the glasses arrived, they were broken. I contacted Goggles4u. Numerous e-mails back and forth. I spent way too much effort just trying to get a refund that I finally gave up.
They just wanted to send me another CHEAP pair of glasses, I already have seen the build quality, all I wanted was a refund. I would stay away from here, bad customer service.

Purchased 4 pairs in total, 3 of which for distance and one for screen work in August. Arrived after many many weeks of waiting, used for a few weeks and the protective coating has peeled away from the screen lenses. The arms are weak which I would expect from such a cheap frame but the coasting issue has rendered the glasses unwearable. This is the last thing I'd expect to happen to a pair of glasses used for a matter of weeks.
Contacted the email address they provide almost as soon as I received them to say the prescription didn't feel right but of course they chose to ignore that.
All customer services could do was tell me they are out of the 15 day warranty (I mean they don't ship them until the 15 day warranty is up so that tells you something!), then had the audacity to offer me a 37% discount on another pair.
Save your money and avoid Goggles4U as it'll cost you more in the long run.

They mucked up my prescription and won't offer any refund as it is "outside our 15 day warranty". Sadly it took me more than 2 weeks to work out that the problem was their glasses and not my eyes.

As we are not optical experts we trust these people to make glasses that are safe to drive in, and these are not.

How do you know that they have made your glasses correctly? My best tip is to avoid googles4u.

The email spamming for "get even more incorrectly made glasses" is relentless, even after asking to unsubscribe.

Even though they provably made my glasses incorrectly they refuse any sort of refund or fixing their mistake due to their laughably short so-called warranty.

Dec 12 I ordered glasses. I chatted with them before. They SAID they were using another carrier during the canada post strike
Lies
Jan 22 still no.glasses and a missed driving g exam.
Disgusting

On September 14th, 2024, I ordered some progressive reading glasses from Goggles4u. They were shipped to me on the 25th and I received them about a week later. The prescription was wrong on every level. I could not see near or far. It was like looking through coke bottles. I requested to send them back and get a refund the day I received them. Over the next two months I communicated with them over a dozen times and every time I received the same automatic reply. No offer of a refund. I finally got my bank involved and after a while they finally refunded my money.

$400+ order...I GOT TOOK!

Order 3 sets of glasses. 1st 2 pairs recieved were wrong lenses. Sent back, recieved both. Never received the 3rd pair. Customer Service was less than acceptable. I have all chat logs, pictures, proof they are TERRIBLE.

DO NOT GO HERE.
I reported them to the BBB and Federal website

I didn't realize when I ordered the glasses that they would be coming from overseas. It's listed on their website but it's not clear when you're checking out. You have to go look for the shipping info. They do offer rush delivery & I would've paid extra for it but I thought I'd get my glasses about a week or so after I ordered them. It's almost been a month since I ordered them & I still don't have them. They're probably still drifting in the Atlantic Ocean somewhere. I can't attest to the quality of the glasses only the shipping. That alone makes me never want to buy from them again & to warn others.
I would not recommend Goggles4U.com & will never buy from them again.

I placed two orders this year. I had to wait nearly a month for the first order and only received it after I reached out with a complaint. I am still waiting for the second order and it's been a month! I've reached out to customer care but they don't seem to care and are unwilling to give me any type of update or let me know when to expect my order. I would NOT recommend this company unless you don't actually mind waiting and not seeing.

I had purchased from them in the past without any issues. Fast forward 3 years and all 3 glasses I purchased were bad - my optometrist confirmed this. I contacted them and after going back and forth for weeks I ordered higher end polycarbonate lenses and better frames. Once again I was disappointed and cannot use them. I now have 6 pairs to donate. Don't waste your money.

Never received my purchase, no response from "customer service" after several weeks and their ONE response before that, to my request for a tracking number, was unprofessional to a point that betrays that this is not a company but a scammer in his basement. Impossible to reach "them" by phone, complete radio silence to my emails. This is a scam, period.

Unfortunately I cannot review the product because I've yet to receive anything. I placed my order 2/18 and as of today, 4/18, I've still not received my glasses ("stuck in customs", apparently..."order has been remade", apparently...). On 4/12, my most recent contact with customer service, I was told my order would arrive at their US center in 24-48 hours, then be shipped out to me. Six days later and still no shipping notification. So while they may (?) produce good glasses and the price is certainly great, knowing there is constantly a 100% chance your order could get stuck in customs and never arrive pretty well negates everything else. I'm at a point where I'm going to give it until morning of 4/22 and then just process a chargeback with my bank. Disappointing.

I'm in the process of getting my item. Goggles 4u says it's part of a shipment being shipped from overseas. What? China? C'mon, I didn't sign up for this. When all is said an done, my purchase could take 4weeks to get to me. Ridiculous, never again... Tom

I have ordered several pairs of glasses from here and they have all been great. Twice I had an issue due to my doctor, NOT Goggles4u but both times Goggles4u replaced my glasses for free. They didn't have to but they did. Their customer service is amazing and they always respond within just a few hours but most of the time a few minutes. I'm old so my prescriptions aren't basic. I have progressive lenses. I have astigmatism and bifocals so they aren't just basic glasses and I have never had an issue. The cost of their glasses compared to other places is ridiculously cheap and the sales they have are better than any I have seen. You just can't go wrong with this place. I'll admit I was skeptical in the beginning but now they are my go-to for all of my glasses.

Don't buy from them. They lie saying they have refunded. When they haven't. They charge for returns for their mistakes. They don't respond to emails and only respond via PayPal no guts the reply to their customers. Shocking company 😑

I ordered a pair of glasses and immediately noticed they did not fit well and were of poor quality. The glasses were falling off my face. Frame could not be adjusted at all.

Asked the company for a refund and they kept insisting I pick out a new frame. I did not want to chance a new order being the same so I insisted on a refund which they say they are giving.

The straw that turned me dead set against gettin another pair was the face that when I went to bend over and pick something off the floor, the glasses fell off my face and the lens chipped off a piece and fell off and the frame broke in half. Now that's some poor quality.

No way was I taking a chance on another pair to have the same thing happen.

Stay away fromGoggles4u.com@ any cost. Here are the reasons.
1. It takes months to make glasses and you have to bug them to get the glasses. It's like a black-hole.
2. The quality of their lenses and frames are extremely poor, very brittle like made from junk materials. Besides, the coatings they advertise either aren't there or just wears off in days.
3. The thin lenses they advertise isn't made of 1.67 thickness rather made of extremely thick plastic lenses.
4. Most of the times glasses are not made as per prescription and some times are quite off.

In response to Googles4u I like to mention that the company should stop deceptive practices in their replies coz. All order #s had been shared as requested via email through and due to confidentiality wasn't posted here. This kind of deceitful practice is a common theme of this company to mask late shipment and pass on inferior products. Anyway here are the order #s again, *******956, *******757, *******173 etc.

Copy of communication with the seller:

Steve
There is a very serious design flaw with your product.
I ordered expensive prescription glasses with every added cost option.
They remained in the case YOU sent them to me in, as backup.
On Friday I needed then, took them out of the box and put them on.
They were unusable.

The coating cross-polymerized with the plasticizer used in the foam of the box you sent them to me in and crinkled.

These expensive glasses are thus rendered unusable.

I want a replacement.

Calling yielded zero results.

I am an Engineer in the medical device industry, it is very obvious what has happened here. It is not the first time plasticizers have migrated...all yo need to do is replace the glasses. Had I made the same error in my work, imprisonment and impoverishment would be likely.

Had my glasses since April 23, by September 23 the arm just fell off. I contacted their support chat to be told they only give a 15 day warranty. Not great after sales at all. Save your money and use another company.

The frames can be hit or miss, but over all I have been super happy with my 8 or 9 orders. Glasses that would cost $80.00 or more from Zenni are $40.00. The one issue I did have was taken care of, they issued a credit for equal value so I could order something else. Shipping transit times are a little long, but that's because I pay the minimum shipping. If you need them quicker, pay a little extra.