2 reviews for Goggles4u are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
GB
1 review
0 helpful votes

AVOID THESE SCAMMERS as they send out useless glasses!
November 28, 2024

AVOID THESE SCAMMERS as they send out useless glasses!
Goggles4uUK (not even in the UK) send out useless glasses from a bogus address (6-9 The Square,Stockley Park,Uxbridge
UB11 1FW) that are not even the prescription you ordered and then when you ask for a refund they say no problem as long as you return them at your own expense to another bogus address in California (******* Hiddencreek Way,Cerritos, CA *******)!
Anyway the motto of this story is ALWAYS PAY WITH PAYPAL as at least you have a leg to stand on.

In your face World Vision / Goggles4uUK:-)

PayPal Case closed in MY favour

We reviewed the case you filed on 20 November 2024 and have decided in your favour.

We've issued a refund of £20.80 GBP to you on 26 November 2024.

Dispute case ID
PP-R-BAU-***********
Transaction amount
£20.80 GBP
Dispute amount
£20.80 GBP
Transaction date
9 November 2024
Seller name
World Eye Vision Ltd
Transaction ID
6AM*******GN6*****K

Adios amigos:-)

No doubt Googleyed4u will reply to this review with a standard automated reply something along the lines of:-

"We appreciate your feedback regarding your purchase. We highly apologize for all the inconvenience you have faced. You are requested to provide us with the order number and contact details so we can investigate this issue further. We will try to resolve this issue in the best way possible"

Just don`t bother.

Update;- goggleyed for you tried having this review taken down on trustpilot for " defamation " but were unsuccessful so I thought I would spread it to every review platform I can find as they really don't like the truth being out there 😂👍

Products used:

NONE as prescription was useless

Date of experience: November 26, 2024
California
1 review
2 helpful votes

Awful experience.
August 13, 2020

I order a pair of glasses on June 26th and received it on July 24th. However, the glass was incorrectly made because it made my right eye blurry. On July 25th I contacted Goggles4u for a refund. A customer support representative offered a replacement. I initially declined because I do not have confidence in their manufacturing quality, and it will take another month to receive it. The customer support representative assured me that the glasses will be made correctly this time, and he will put a priority note on my order so it will only take 10 to 12 working days to received it. Also, I can order a different frame if I want to. I decided to give another shot and ordered with a different frame. On July 26th, I went to local optometry and had them check the glasses to confirm that it is incorrectly made. The optometrist who examined the glasses confirmed that the right lens axis was way off. She suggested that have Goggles4u remade. To be helpful, I contacted Goggles4u and let them know this confirmation. On August 12, I have not received my glasses and noticed that my order status is still under production. I contacted Goggles4u about this issue. They said that due to the system glitch, my RX had not been updated. They have notified production and the production process should start immediately. My RX has never been changed, so there is nothing to "update". Glasses are manufactured in Asian country somewhere. Even if they make and ship the glasses immediately, it will take another two weeks to receive it, which means that it is taking a month to receive my order from the order date. This was the exact situation I wanted to avoid. That is why I wanted a refund in the first place. I did not want to deal with Goggles4U anymore. I requested to cancel my order and asked for a refund. Now, they are asking for my patience and assured me that the glasses will be shipped shortly. Patience? Do they forget that I have already spent near two months into this? And they are shipping from a foreign country, and it will take at least a week or two to get here. According to recent reviews, it may take another month. They are just giving me the runaround and wasting my time. Most frustrating part about this whole situation is that even if they cancel my order and give a refund, I still do not have my new prescription glasses. It will take another two to three weeks to get a new pair of glasses from a different seller. Goggles4u wasted 2 months of my time for nothing, and the time is not recoverable.

Date of experience: August 13, 2020
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2 reviews for Goggles4u are not recommended