Goggles4u

After waiting for 3 weeks for my sun glasses I was very disappointed to find out it the wrong prescription. I took the new glasses to an optical company who verified in fact the prescription which was applied to my order was totally wrong. I went into my actual order at Googles4you and confirmed I had the right prescription in my order.
I called customer service and they asked me to send complain to stevegoogles4you which I did but it has been 3 days and I have not received any responses.
I am very dissatisfied with my order and I WILL NOT order glasses from this company. They are not very professional and their customer service is NON-EXISTENT.

Date of experience: January 25,2023

I placed my order then two days later I got a message the frame was sold out. I contacted them told them I just wanted to get a refund. They said they had to investigate it. And would get back to me. It's been a week, how long does it take to verify inventory and return my money? NEVER AGAIN WILL I DEAL WITH THIS COMPANY! Tammie Weber

Goggles4U is a SCAM Awful company DO NOT WASTE YOUR MONEY. Order never got delivered and you can only chat with a rep (NO PHONE NUMBER). Still no glasses and they kept my money! Chinese Company, they blamed customs and post office. Awful customer service chat

Used to be a really good company. I don't know what happened to make them get so bad. Ordered glasses 6 weeks ago and needed them for an occasion and 6 weeks later still no glasses

I ordered two pairs, first one, the lense just fell off while I was wearing. Second one didnt use it yet. I wont be ordering again nor recommend it
Delivery took 20 days.

Ordered 4 pairs, took 8 weeks to arrive 1st pair were 1.56 thickness, like milk bottles, 2nd 3rd and 4th pair i ordered super thin 1.65, they were thicker than the 1.56
I bought a 1.65 pair from specsavers, they were half the thickness
They state they have a 15 day no quibble returns policy, i have contacted them 4 times to return, no reply TERRIBLE COMPANY, STAY WELL CLEAR

Be careful and be prepared to waste money when you buy from these guys, treat it like a crapshoot. I made 4 separate orders over a few weeks, each order arrived with either clearly defective lenses, lenses that made me dizzy (but unable to prove the fault, unless I had a laser measurement) or warped lenses due to being put on too tightly by lazy optical staff. This was a nightmare, tried to get some refunded or replaced and spent close to 1 hour with online chat going around in circles, gave up and cut my losses. The optical centre was way off, the vertical alignment was different on each lens - indicating that staff did not quality check the lenses or didn't really care.

If you have a laser measurement device that can verify what you receive from Goggles4u then you could complain, otherwise you're in for a heck of a time trying to explain that the glasses just don't feel right or make you dizzy.

Save your money and time and go with a more reputable online dispenser that can provide you with a laser measurement of the finished lenses, these guys are just low, low quality.

Also, they use CR39 plastic for the free lenses, which have great anti-reflective properties, but they use Apsheric shaped lenses, which are cheaply made and give you headaches. I'd recommend a shop that gives you more comfortable Spherical lenses.

If you ever decide to get tinting, you can't, repeat can't, get anti-reflective coating on the lenses, so they end up with so much glare they're impossible to use.

Paid in full but was Shipped only part of my order. Told me rest of the order was out of stock. Never received the complete order. Now the want me to send a prescription. For READING GLASSES!

I have used Zenni and Goggles4u for some time. Goggles4u have upped their game recently and does not charge extra for high diopter (myopia/hyperopia) lens, shipping is fair and their customer service is instant and legit.

I made 2 orders on Goggles4u in minutes because I want myopia sunglasses using their promo code, this causes me to pay shipping twice. I phoned their customer service and I got a real human speaking legit English within seconds. He did not give me the run-around. I got a notice of shipping refund on Paypal within the next minute.

Fast forward 3 weeks to today due to the international shipping, I found one of the sunglasses pair lens has a small dent on the side (not on the surface but on the machine-cut side, so function is not impaired), all the other pairs are fine. I emailed Goggles4u suggesting improvements. Moments later, I got a notice of a new sunglasses pair to be shipped to me at no cost from Goggles4u.

I wasn't expecting this, because it's beyond most online shops are willing to do, and many Bigbox stores would give you the run-around even if you're a regular.
For those wanting a nice frame, just choose a more expensive frame. I have found the frame always outlives the lens regardless of whether I buy them from Bigbox stores or online, so I usually goes with the cheapest.

Avoid this company unless you are happy to be treated like an idiot.
Ordered four pairs of glasses so spent a reasonable sum, did not make an account as unlikely to re-order in the near future and do not need any more junk in my inbox.
I received acknowledgement emails etc as standard.
Shortly after this I received an email to say my glasses were shipped, but with no tracking or eta (nor had I seen details of this on any of the order pages I used).
So I thought I would email with a simple query as to how long delivery usually takes, but for days and days I got no response or update on my order.
Following this, after my glasses were received in unsuitable packaging - I tried to liaise with them over this and their website info, the confusing shipping emails, poor response times and overall rubbish customer service, as well as a potential partial refund for feeling misled over the shipping times.
Emails went back and fourth, each from a different representative and (with the exception of the last email) with a four day delay that was infuriating!
They repeatedly ignored the points I made, reiterated information which did not relate to my complaints and basically said 'go away' making me more irritated and convinced that they were incapable of actually reading a simple email and did not deserve my patronage as a customer.
Not a huge issue at the end of the day I acknowledge but I feel when you bother to spend your money with something and ask a simple question, it would be polite and business like to provide an answer which relates to what has been written to you. Anything other than this is a bit of a red flag about the nature of the company which then makes you question the quality of the products.
Overall, goggles4u are disinterested, have poor response times, poor packaging, poor customer service, turned a very simple query into a full scale argument and refused to do anything to specifically resolve my concerns.
What a shame as the products are reasonable, but wont be buying from them again!
If you like unnecessary hassle, these are the folks for you.

Good thing they were cheap. And will be my last. Nonsense for glasses to take 3 weeks. It was not stated it would take that long.

Will avoid this company like the plague in the future. Prices aren't all that great - easily matched at any other eyewear company online.

I ordered two pair of glasses on 7/5/22 and I have no idea where they are. Order another couple of days later could not see out of them.

Very happy with prompt delivery and the glasses were perfect fit and prescription was excellant. Will use again

I bought 3 pairs of glasses. All the glasses worked great. Their customer service chat on the website solves problems very fast.

Just go to Customer Service for help if there is a problem. Excellent service. I have done this and have been satisfied.