GLS

I had a package sent from France on the 9th May through GLS and after seeing the package was still in France on the 14th after 6 scans I contacted the sender and then GLS.
The sender Pneus tyres told me I would have the package tomorrow which turned out to be a lie. After contacting several divisions including the French outlet of GLS who thought it sufficient to just directed me to their app to check what I already knew I eventually found out that they had no idea where the package was. After agonising about it for the next 24 hrs I received an email stating that an investigation was started to see where my package was. That was a week ago and I still don't know whats happening and to make matters worse the sender will not refund my money until that investigation is complete.
Beggars belief!

They are the worst company that I ever meet. They shipped my order to wrong adress and whenever I talked with a representative, first they said we will call you back in 2 hours but they didn't, and they give me wrong information or didn't give any information. So my order shipped to wrong address and it was 2 block away from my address I searched the address in my neighborhood and found it, took and picture of it, my package was not there. Even i did it but they are not even eligible to inform me about if they can find my package or it's lost. So I'm wasted my time with them all day along. I'm really mad right now because I'm supposed to go hiking tomorrow with the jackets but they are telling me, we will inform you about your order in 48 hours? This is their mistake and why do i need to wait 48 hours for their mistake? I want my money back asap. But no, when i call Columbia support representative, they are saying unfortunately we can't make refund before we find our package. You can see the picture GLS shared with me is wrong address and give my money back! I need to go and buy directly from a store because but I can't get my money back!

Medical supplies due to be delivered. Repeatedly told they can't get into security gate to apartment. We live in duplex with no security gate of any kind.

I would be very cautious when using this company. My package was "delivered" to a parking lot. I accidentally wrote the wrong building number and the number was delivered to construction site parking lot. My package was signed for. When I called this delivery company to dispute this and find out where my package had gone, the associate said they would see what could be done and call me back in 24 hours. Asked if I could be available for the next 24 hours to talk and I said yes. Never had a call back. I believe their driver/deliverer signed for my package and took it because who else would deliver it to an empty lot? This package was also a dress I was going to wear for my wedding. My actually wedding. My email was left for the package as well, I understand I wrote down the wrong number of the building but this gives no excuse on why I was not contacted by email to find the right address. This company may be fraud because why would you delivery this to a parking lot and not question that this was of course the wrong address.

This carrier purposely does not give you a tracking number and have horrible customer service if you are lucky to get to them. Its as if they are purposely trying to be poor.

Although the address IS correct the driver, probably decided it was incorrect as it was difficult to find. At no time did he attempt to call me to ask where I lived. This is not the first time!

Called. Was on hold for 34 minutes so hung up. 2nd attempt was on hold for 27 minutes and finally got through but very rude on phone. Overall not a great company!

My package went missing and through multiple follow ups, I have been given the runaround and all sorts of excuses (lost, misplace, delayed pickup, etc.). The chat help was absolutely useless and didn't help. The phone help was a waste of time (and wasted your time as well). Lastly and most irritating is the "help" was very rude and disconnected my call. He (Larry) had the nerve to call me back and accused me of disconnecting the call. Their support is USELESS, RUDE and DISHONEST. I WOULD NOT TRUST ANY DELIVERIES MADE BY THEM AND I WOULD NOT DEPEND ON THEIR "HELP" LINE OR CHAT. AGAIN... DO NOT USE!

I WISH THERE WAS ZERO STARS TO RATE THEM.

They are always late and their customer service is very used to complaints and they don't care about you, they tell you it is just like that just wait

For whatever reason, my pharmaceutical company uses them, and they lost a prescription that was supposed to have been here five days ago! That's great! They're losing people's medications!

It's cool to have review sites but when will government action be taken? GLS lies, has virtually no customer service presence, and packages seem to only make it as far as their hubs. I'm not sure if they're thieves, lazy, underground drug lords or what but this burin was is starting to seem more like a cover up for something else rather than an actual shipping company. It seems if the workers like your purchase enough, they'll just keep it for themselves and mark it as lost with no attempt to deliver. When you do get in contact with customer service, they try their best not to give you a manager or any alternatives. They also ramble on and give you a tone of different, unequivocal information. This is such a scam it's crazy. There's also no BBB presence for this company which is also shady. I've read that they hire family members who aren't made to do their jobs properly either, again leading me to think this "shipping" company is just a cover up for something else. I'm so angry right now. Unfortunately the people I've purchased from continue to use this bogus company and they keep having to give me refunds. 2 parties losing because of GLS, who is never held responsible for their CRIMES.

This company is absolutely terrible. I ordered a fishing rod from tackle express over a week ago. They called me on a Monday telling me that they shipped the package and it should be there on Wednesday of the same week, and gave me a tracking number. I didn't even see an update in the GLS system until Friday of that week, at which point they said my package would arrive that afternoon. Then I got an update around 5pm saying they attempted to deliver but nobody was home, which is completely false because I was home and no truck ever showed up (I was looking out for them for several hours). I called on Saturday and after an HOUR on hold, they told me it would be there that day, and that a representative would call me with a time update. I never got a call, and AGAIN, I got a notification at 4pm that they attempted to deliver but nobody was home. Once again, I was home and no truck ever showed up. If it doesn't show up tomorrow, I will cancel my order. I will NEVER be ordering anything from a company that uses GLS again. Absolutely terrible shipping company that completely lies to their customers.

We are a winery and have used GLS multiple times. Most of the service experiences have been horrible! Worst experience was when a pallet of wine (56 cases) was delivered a week late with 5 wine cases missing from the pallet. During the week they had this pallet of wine, they did NOT keep it in a temperature controlled environment while outside temperatures were in the 90s. It took multiple phone calls, with hours on hold, to finally get that pallet of wine delivered!

Second most horrible experience was when live grapevines were shipped with them to our vineyard. A two hour distance between cities ended up being a delivery time of a 28 hour delivery when temperatures were triple digits. They would not have delivered in that time frame had I not threatened them with a lawsuit claim.

Third worst situation with GLS was today when a pallet of wine was to be delivered to the tasting room. Well, at 2:30 pm I called to see when the pallet was to arrive. I was told there were two other locations to go before they would deliver to us and the expected time at our location was to be around 4:30-5:30 pm time frame. Waited and waited. Finally by 5:30 pm, I called to see where the driver was who was supposed to deliver the pallet of wine. No response and on hold for at least 25 minutes. No one was available to help and phone switched to leave a message. Another attempt…same situation. No pallet arrived today AND not a single call from GLS! Will it be delivered tomorrow? I have no idea! No communication from GLS. Zero!

Fashion Nova used this off brand delivery courier service for my order. Had I known I would have requested UPS or FedEx! I live in a gated community and they claimed they did not have access. Fine no problem I called and sent 2 emails giving them my contact number and access code for the gate. Their "second" attempt to deliver my package was the same issue could not access security gate. I was home during the time of the so called delivery why didn't the driver call me? I call the *******555 waited over 3 hours to be connected with a supervisor I have screen shots for proof on the call time and still never spoke to a supervisor. I called back 2x in order to get the warehouse information so I could pick up my package myself because per fashion novas policy I would receive store credit if the package gets sent back due to non delivery. Finally I spoke to a manager named Mark who oversees the Ontario, Calif. Location. He stated that I would get a call back to ensure the package would be at the warehouse so I could pick it up myself and that it wasn't lost! Why would it even be lost. And why didn't the driver call my number or use the access code provided!? Makes absolutely no sense what so ever. Be warned never use this delivery service stick to the big guys like DHL, Post Office, UPS or FedEx.

I been using delivery for looong time, and using GLS are the ONLY ones that has ever lost my package!

Do not hire them unless you want your things to be stolen!

What can I say... The most b. Astard company is GLS. You are the liars and the ugliest couriers you have. Every time, EVERY time your couriers do not bring the parcel on the specified date. Instead, EVERY time your courier puts the status - not at home. I had a delivery scheduled for Monday July 5th, I WAS HOME THE WHOLE DAY, ME AND MY WIFE! YOUR COURIER PUTS THE STATUS THAT NO ONE IS HOME! JULY 6 RE-DELIVERY, I WAS HOME ALL DAY AGAIN - NO ONE BROUGHT ANYTHING! AND TODAY THE STATUS - DELIVERED, BUT I DID NOT GET ANYTHING! DO YOU HAVE A PROBLEM WITH YOUR HEAD? OR YOUR FU***G COURIERS? I PAYED FOR THIS WASTE DELIVERY, HOW THE HELL DO I HAVE TO LOOK FOR 2 DAYS AT HOME? HOW THE HELL HAVE I A DELIVERED STATUS?

GLS doesn't even deserve 1 star! I have called GLS several times (I was hung up on twice but two different customer services reps) and explained that NO ONE is home until 4pm and asked if they could deliver at that time because my husband and I work everyday. They ignored the request and tried to deliver the package 3 times between 9am to 10am. Then I got an email stating that the package was delivered, so I looked up the tracking number and it states that the package was delivered yesterday and sighed for by someone I have NEVER heard of! I have notified the company that I placed the order with, still waiting for a response. I WILL NEVER USE THIS COMPANY AGAIN!

If I could give this company negative stars I would. I had a package attempt on 5 Dec, while I was out of town on business, I called on 6 Dec and scheduled a delayed shipment for 12 Dec btwn 4-8pm. It took 30mins to talk to a person that was obviously an offshore call center. They then tried continued to try and deliver it on 6+7 Dec, (I can see on my blink cameras). I called them again on 8 Dec and asked why they tried to re-deliver when I scheduled a later delivery and got no answer. I was then told they would schedule a delivery on 12 Dec but could schedule a time. (even though it was already supposed to be scheduled). No further attempt was made, so I thought that they were adhering to my requests. I worked from home so I would be available anytime they tried to deliver on the 12th but no delivery. I called back today to ask where my shipment was and was told "It was returned to the shipper after 4 attempts" also that there were multiple attempts to contact me and heard nothing. At that point I went a little off the handle about how I had contacted them multiple times and scheduled a later date. I am now awaiting a call from a manger as there was nothing else the person I was talking to and yelling at her was not going to fix their S$%# company.

This company was supposed to deliver my moms medication, which is both very expensive and dangerous if used by others. We had the complete address written there and we called ahead of time to say it needs to be delivered to our apartment door. My mom stayed home to receive it. After tracking The package, it showed as delivered. We called to see where it was. The representative kept telling me that they have proof of delivery on their end! I kept saying what does that mean? I don't have it. She hung up on me. I called again and another agent just told me that they have a picture of it laying somewhere which is "proof of delivery". I asked if it was at a door and they said no. I went to the lobby, it wasn't there. Someone took it or they never delivered it. Either way they are responsible because trey didn't deliver to the correct address according to instructions. Not only did they not accept responsibility for the loss and the fact that my mom doesn't have her medication, but the idea that someone may take them and use them, didn't phase them a bit. The manager wouldn't take my call and the agent kept saying as far as we are concerned, we are done.

The first delivery was not delivered.

The 2nd and 3rd delivery were thrown on the front yard despite clear instructions to ring the door bell and leave a SMS text message notification of delivery. This never happened.

The food company called and spoke to the GLS manager about these issues.

The 4th delivery was dumped on the side of the house and no ringing of the doorbell and no SMS notification for delivery. Luckily, I saw the box with food which was still frozen. I live in Southern California where the heat is 100 degrees!

Today, the 5th delivery was not delivered despite waiting from 1pm to 8pm.

I tried calling GLS, waited over 2 hrs on the phone and can never get a hold of a live person.

I tried their online chat feature and after typing information in for delivery instructions, a message stated chat is not available. It never is.

So, they don't follow instructions by the food company, you can never get a hold of a live person and their chat feature does not work.

I managed to get a response from email but no ETA for food delivery.

I feel this company is useless, you cannot get a hold of anyone, the delivery driver dumps expensive food deliveries which last for a month in the front yard or side of the house or no food is ever delivered despite clear instructions to ring the doorbell and send an SMS message, which takes less than 30 seconds. Unbelievable!