GLS

I ordered a super expensive item which then got shipped through dhl. If i had known before hand that would hand it off to this third party trash I would've never ordered from them. This company apparently "lost" my package THE DAY IT GOT THERE. I have read other reviews and would highly highly advise anyone who knows their package will go through this company please try and find a different way to obtain that item.

Every package I get that are delivered by these douche nozzles always ends up super late. How in the $#*! sakes are they saying they exceed 97%

Lied about attempting a delivery they didn't and trying to contact the recipient. Then customer support hung up when told that no contact was made.

Complete scumbags

THIS COMPANY IS PROVIDING A FRAUDULENT SERVICE AND SHOULD BE INVESTIGATED BY THE AUTHORITIES OR CHAMBER OF COMMERCE. They LIE outright to customers. LITERALLY THE WORST DELIVERY SERVICE I HAVE EVER ENCOUNTERED

Is this company managed by toddlers? Scratch that - toddlers can do a better job. I was home ALL DAY and then I get a notice saying that they missed me. Ah, no I was home all day AND the door was WIDE open ALL DAY! There was no notice left on the wide open door that any idiot would notice was open. I am trying to contact CS but I have been on hold for over an hour. I also have the chat option open - open for over an hour (giving me ample time to write this review).

Ordered package 9/2/22, tracking shows no information, so I call and they tell me it's out for delivery, today is the 6th and I'm supposed to get it by 5:00 pm today ( GREAT), it only took 4 days to go from Reno, Nv. To Kingman, Az.

Today my package was supposed to be delivered I waited all day I kept checking the site as soon as I checked the last time drivers update states delivery attempt security gate so I did not receive my package I have no gates at my building so why would the driver update such a lie no gates where I live at all what it was he probably wanted to get off and did not want to drive here to deliver tell the truth not that we had gates when we don't

The sender sent my envelope to be delivered the next day at 10;30 am Wed. It never came, I called repeatedly and I had to be on hold for 35 -40 min each time!. They could not find my tracking #. I tried using their chat online rep, and no one ever came online. I sent messages asking where is my parcel. No one ever replied. The package did not arrive until Friday eve at 7pm. THE WORST DELIVERY SERVICE EVER! How do they stay in business? DONT USE THIS COMPANY! THEY LOST PACKAGES AND DONT APOLOGIZE FOR IT.

I've tried to email them many times and I phoned them many times to get an update on where my parcel is seen, but they don't reply to any of my emails; I spoke to a lady on the phone and she was just as confused as I was. I explained to her my situation, regarding the order which was almost 2 months ago, and she took my email and number, but still no response. The item was part of my art tablet. The last update was 14th of Febuary, now we're in the 3rd of March. Truly shocking delivery company, truly embarrassing.

Waiting for a parcel for 5 hours - no info, where it is, when the delivery should be.
Am I suppose to take day off from work to receive a package?
Ridiculous

Not only did they reschedule my package delivery several times, they even lost it with no apologies and no answers! Getting in touch with them is a miracle and the service is more than disappointing!

They have the worst delivery service i have EVER seen, they keep not delivering my package because my apartments gate is closed and there is no gate code. I called and waited 15 mins to speak with someone who has thee WORST CUSTOMER SERVICE she provided no help and no solutions she just kept stating the obvious. I asked if I can pick up my package and she sent me a address that is 40 mins away from my house! Tried to reschedule my delivery for today and she said "he already came there today" so then I said well as soon as possible then she then proceeds to say "so what day do you want to schedule the delivery?"? Like are you dumb? Clearly if I can't schedule for today then schedule it for tomorrow so now I have to sit OUTSIDE my apartment tomorrow and hope to catch the delivery driver so I can get my package that I spent MONEY on I will NEVER order from anyone that ships with them ever again.

I had sealer delivered and they threw it out and damaged our newly poured cement. To date can not talk to anyone on the phone to rectify this awful mess. I could cry

The worst delivery company I've ever used! The track&trace link was not showing any time frame of the delivery until the people just came to the house when I was at work. I said that I was not informed that they were coming, so I cannot be there now and said that they have to deliver on other day. People on the phone said "no, we cannot come other day, it's too far". I said "then leave the boxes next to the gates". They said "ok". After a few hours I was back home and all of the boxes were threw over the fence! (it was baby stuff including 2 beds and the matras). As a result everything was dirty and broken. The store promised to pick it up again via GLS, but they can only come on a business day and there is no time frame! So I had to skip my whole work day for that but NOBODY EVEN CAME! The online store told me that GLS just cancelled pick up with no explanations. Point. Nobody didn't inform me in any way, not the store not GLS. So now I have to skip another work day next week and loose money and time because of them. So if you ever buy anything in internet ALWAYS look at who will deliver and if it's GLS then find another store because you will gain only problems. They don't care about people and have no client service or support.

Tracking information is never accurate. They sit on packages indefinitely. They lose packages sent by third parties. Never use them if you want to keep your own business.

Delivery rescheduled 3 times? Weather is not an issue so I cannot see a reason for a rescheduling 3 times. Today the tracker shows "DELIVERY NOT ATTEMPTED"? Why not? The package is moving from my local distribution center back to the origin? STILL waiting for my package that was supposed to be delivered 3 days ago! AWFUL TRACKING AWFUL SERVICE